Export Comments to a PDF - SD 7.5
I am unsure if anybody ever had a request like this, however, we are requested to add an editional link (Export Comment) besides the Comments in Description webpart of an Incident View page.
When a user clicks on this link, all the user comments of that particular ticket are exported to a PDF file and that file is either available to be downloaded or emailed to user directly.
As per my understanding, I may have to create a new workflow to export the comments and publish it as a webpart and then add that webpart to the process view page as editing existing webparts has been locked in 7.5. However, not sure if this is a correct approach?
If it is, request to please share any thoughts on the logic that would be needed in developing the workflow. If no, kindly guide / refer anything on this.