ServiceDesk

Hello All

We are going to be redoing some of our classifications and when I went to do an export of them I get an IIS error, did a quick search on the support site and it seems this is a known issue:

http://www.symantec.com/docs/TECH185840
 

Has anyone else run into this and figured out a workaround.

We are running ServiceDesk 7.1 SP2.

Thanks for any help on this.

Richard

If I remember correctly this issue is caused by the IIS Application Pool running in Classic instead of Integrated. If you switch your application pool settings and restart IIS you should be able to export the classifications. As ServiceDesk has some issues running in an Integrated Application Pool its not recommended that you leave it in this state after completing the export.

You can also try altering the web.config located at Hierarchy/web.config (I'd back up the original first)... change the following line and add the bolded text:

<add name="ExportCategory" verb="*" path="ExportCategory.axd" type="LogicBase.Ensemble.Hierarchy.ExportCategory, LogicBase.Ensemble"  preCondition="integratedMode" />

This worked for me, and it hasn't seemed to upset any of the rest of SD unlike setting the entire mode to integrated.

Is anyone going to update that article then?   I reported that issue to Symantec.   Would have been great to have changed one line instead of updating my production system by retyping everything.  

The first 2 suggestions worked for me with SD 7.1 SP2.