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Exported setup quitting when trying to do upgrade

wroot

wrootApr 26, 2016 06:23 AM

wroot

wrootApr 26, 2016 08:13 AM

ℬrίαη

ℬrίαηApr 27, 2016 08:06 AM

  • 1.  Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 02:12 AM

    I have updated our SEPM to the latest version (12.1.6 - (12.1 RU6 MP4) - 12.1.6860.6400) and exported Basic protection for servers installer for x64. Have installed it on various servers, but on one server setup launches, then SsaWrapper process appears and quits, then setup.exe quits also and nothing happens. The server is Windows Server 2008 R2 and i have already updated a few other servers with the same OS without problems. The server is currently running 12.1.6 - (12.1 RU6 MP1) - 12.1.6318.6100 client. I have tried uninstalling older client first, but it didn't help. Older client installs correctly with an exported setup.

    This server has Ysoft SafeQ server running on it (java, tomcat, postgresql). I have tried stopping all the services of that system, but this didn't help either. And it never was a problem before, so probably not the cause.

    Can't find any logs to see what is happening. EventLog also doesn't show any related errors.



  • 2.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 02:31 AM

    The only difference i can think of is that this server had https://support.microsoft.com/en-us/kb/3061518 missing (it was causing problems with SafeQ). But as i check WSUS now, this update has been superseeded by the new recent update (April's most probably). And the new update should be installed already.



  • 3.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 05:56 AM

    can you please share the sis_inst.log from the following location.

     

    C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Install\Logs\SIS_INST.LOG



  • 4.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 06:23 AM
      |   view attached

    Attached.

    Attachment(s)

    zip
    SIS_INST_16.zip   134 KB 1 version


  • 5.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 06:36 AM

    I am not able to find any solid error messages. can you run the latest cleanwipe one and then try to install SEP if it again fails can you post the new sis_inst.log



  • 6.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 06:48 AM

    I have tried to submit a case to get CleanWipe for 12.1 RU6 MP1 (i only have for 12.1 RU4). But the new support system is even worse than before. Before it was asking to update contact information every time i was filing a new case and i have updated it every time and it never sticked. Now with the new system when i press Submit, it says Invalid ID and i can't do anything else.



  • 7.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 07:10 AM

    Ok. Saving my profile (without changing anything) made the trick and i was able to submit the case. Waiting for a link. Will try CleanWipe later (during non-working hours).



  • 8.  RE: Exported setup quitting when trying to do upgrade



  • 9.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 07:25 AM

    Thanks. Didn't know it is included in the installation. Will try it this evening probably.



  • 10.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 08:08 AM

    you are welcome and I am most certain that this clean wipe could fix the issue for you, if not please post the sis_inst.log.

     

    PS: which country are you from ?



  • 11.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 08:13 AM

    Lithuania, Eastern Europe



  • 12.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 11:00 AM

    I have done CleanWipe, but the installation fails. There is no sis_inst.log even. And i have found this: C:\ProgramData\Symantec\Setup\Setup_s.log

    "The installer integrity check failed. Common causes for this failure include an incomplete download, damaged media, or problems with the Trusted Root certificate store."

     

    I have used same installer to install new version on other servers just fine. I have also compared hashes of the file on the network share and after copying to that server. They are the same. Not sure about Trusted Root certificate store.



  • 13.  RE: Exported setup quitting when trying to do upgrade
    Best Answer

    Posted Apr 26, 2016 11:02 AM

    Symantec released a new update to 12..1.6 MP4 secretly last week. Please download the new version and try it. It was to specifically fix the cert issue.

    They didn't tell anyone so most people don't know.

    See here:

    https://www-secure.symantec.com/connect/forums/sep-121-ru6-mp4-now-available-download#comment-11598021



  • 14.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 26, 2016 01:02 PM

    you will need to re-download the setups as symantec has fixed the certificate issue by releasing a new version.



  • 15.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 27, 2016 08:06 AM

    Wonderful.. I have to go through a month of testing for every new build and then update all the PCs and servers. I guess this server will have to sit with 6100 for a while.

    I haven't received email notifications for the few last replies for some reason.



  • 16.  RE: Exported setup quitting when trying to do upgrade

    Posted Apr 27, 2016 08:06 AM

    I've never received them.