Endpoint Protection

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  • 1.  Exporting a package-Failed to retreive policy files from the management server

    Posted May 22, 2009 03:41 PM

    I am trying to export a new package, I get the following error message:

    Failed to retreive policy files from the management server for "server"groups.  The other packages that I had previously created are working fine and I am able to deploy them.

    I have tried repairing SEPM, upgraded to 11.0.3001 and tried launching the management console remotely. 



  • 2.  RE: Exporting a package-Failed to retreive policy files from the management server

    Posted May 22, 2009 04:22 PM
    same issue here that started after upgrading MR4 MP2 when I try to export to a server share (\\srvname\share) using UNC from a remote console


  • 3.  RE: Exporting a package-Failed to retreive policy files from the management server

    Posted May 25, 2009 06:25 AM
    Please make the new package and deploy again


  • 4.  RE: Exporting a package-Failed to retreive policy files from the management server

    Posted May 25, 2009 06:44 AM
    make sure system and authenticated users have permission on DATA folder


  • 5.  RE: Exporting a package-Failed to retreive policy files from the management server

    Posted May 28, 2009 02:32 PM

    I can export the old packages that were were created but trying to export any new packages will fail.  I have already tried reinstalling SEPM and restore the database but that broght other issues that I have resolved.  All my clients are managed and I can update policies but creating new packages will not work even after I restarted the server, checked ODBC, system and authenticated users have permissions to data folder(I dont see how this would have changed when it was working properly).  This is very annoying.....



  • 6.  RE: Exporting a package-Failed to retreive policy files from the management server

    Posted May 30, 2009 06:02 PM
     Run DBValidator and check if it fails then nothing much we can do.This was a very common issue back then especially with Embedded Database.

    This was fixed in MR3
    "Failed to export to Group" when exporting installation packages
    Fix ID: 1282747

    Fixed in MR2MP2
    After migrating to Symantec Endpoint Protection Manager MR2, unable to export MR2 client install packages
    Fix ID: 1265816