Endpoint Protection

Hi,

I have some computer where SEP already installed but it's not showing in SEPM console.

Any idea for this issue ?

Hi,

Are you using Image OS ?

If yes please try this..

In Sep 12.1

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

In Sep 11

https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

hi,

yes you can try my download.

In Sep 11

https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

Script Convert unmanaged system to Managed system

https://www-secure.symantec.com/connect/downloads/script-convert-unmanaged-system-managed-system

Hi,

Please check whether the clients can able to communicate with Symantec.

Hello,

What version of SEP are you running - SEP 12.1 OR SEP 11.x?

Is the SEP client installed on the client machine a managed client OR Unmanaged?

If Managed and SEP 11.x, check these Articles below:

Symantec Endpoint Protection Manager 11.x Communication Troubleshooting

http://www.symantec.com/docs/TECH102681

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

If Managed and SEP 12.1, then check these Articles below:

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

If Unmanaged, then make sure you replace the sylink.xml, follow the Article below:

Converting an unmanaged client to a managed client 

http://www.symantec.com/docs/HOWTO55039

How to convert Symantec Endpoint Protection (SEP) clients from managed to unmanaged without uninstalling and reinstalling

http://www.symantec.com/docs/TECH104010

Hope that helps!!

hi Guru,

any update on this ?

hi,

i will check and verify..

Any update to this?

Updae please.. Looking for more info... 

I have check the communication b/w these clients and server. Result come OK.

After that i have remove h/w entry using Ashish attach links but still not reflect on server.

Then I have reinstall AV but not come on Server. So any other solution?

You did try unisntall/reinstall?

Yes I have tried the same.

Did you create a package from SEPM and push to the client?

Yes I have created the package and try the same also i have push from SEPM Server.

Try the below steps.

--Checked the client status: offline
--Took the backup of the registry
-- Delete the following registry keys:
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings
--Set the proxy enable in the registry to 0 under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
--Uncheck the proxy setting option in the internet options settings.
--Reboot the system.
--Check the client status : online/reporting to the server

Also have some forum link for your guidance

https://www-secure.symantec.com/connect/forums/server-status-set-offline-client

https://www-secure.symantec.com/connect/forums/clients-offline-0#comment-6854971

https://www-secure.symantec.com/connect/forums/offline-1#comment-6829711

https://www-secure.symantec.com/connect/forums/offline-0#comment-6676041

https://www-secure.symantec.com/connect/forums/client-offline-0#comment-6645811

I will try the attach step and will update the result.

If still  not working follow the steps and upload the logs..

https://www-secure.symantec.com/connect/articles/how-capture-sep-sepm-communication-logs-sylinkmonitor-mr3-onwards-troubleshooting-communica

Hi Guru

Have you tried my attach step and link?

HI Guru,

we are waiting your answer ?

Please provide have you received answer..

Yes. Issue closed.