Facing Issue
Created: 09 Sep 2012 | Updated: 07 Oct 2012 | 19 comments
This issue has been solved. See solution.
Hi,
I have some computer where SEP already installed but it's not showing in SEPM console.
Any idea for this issue ?
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Hi,
Are you using Image OS ?
If yes please try this..
In Sep 12.1
How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients
http://www.symantec.com/business/support/index?page=content&id=TECH163349
In Sep 11
https://www-secure.symantec.com/connect/downloads/image-installation-system-problem
Thanks In Advance.
Manish
Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.
hi,
yes you can try my download.
In Sep 11
https://www-secure.symantec.com/connect/downloads/image-installation-system-problem
Script Convert unmanaged system to Managed system
https://www-secure.symantec.com/connect/downloads/script-convert-unmanaged-system-managed-system
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi,
Please check whether the clients can able to communicate with Symantec.
Thanks & Regards,
Srikanth.S
"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)
Hello,
What version of SEP are you running - SEP 12.1 OR SEP 11.x?
Is the SEP client installed on the client machine a managed client OR Unmanaged?
If Managed and SEP 11.x, check these Articles below:
Symantec Endpoint Protection Manager 11.x Communication Troubleshooting
http://www.symantec.com/docs/TECH102681
Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity
http://www.symantec.com/docs/TECH105894
If Managed and SEP 12.1, then check these Articles below:
Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting
http://www.symantec.com/docs/TECH160964
Troubleshooting communication problems between the management server and the client
http://www.symantec.com/docs/HOWTO55017
If Unmanaged, then make sure you replace the sylink.xml, follow the Article below:
Converting an unmanaged client to a managed client
http://www.symantec.com/docs/HOWTO55039
How to convert Symantec Endpoint Protection (SEP) clients from managed to unmanaged without uninstalling and reinstalling
http://www.symantec.com/docs/TECH104010
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
hi Guru,
any update on this ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
hi,
i will check and verify..
Regard
RajGuru
Slogan: Delighting The Presence
Any update to this?
SEP Knowledge Base
Endpoint SWAT
Updae please.. Looking for more info...
Mohan Babu
moglie20@gmail.com
+91 9884382160
Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
I have check the communication b/w these clients and server. Result come OK.
After that i have remove h/w entry using Ashish attach links but still not reflect on server.
Then I have reinstall AV but not come on Server. So any other solution?
Regard
RajGuru
Slogan: Delighting The Presence
You did try unisntall/reinstall?
SEP Knowledge Base
Endpoint SWAT
Yes I have tried the same.
Regard
RajGuru
Slogan: Delighting The Presence
Did you create a package from SEPM and push to the client?
SEP Knowledge Base
Endpoint SWAT
Yes I have created the package and try the same also i have push from SEPM Server.
Regard
RajGuru
Slogan: Delighting The Presence
Try the below steps.
--Checked the client status: offline
--Took the backup of the registry
-- Delete the following registry keys:
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings
--Set the proxy enable in the registry to 0 under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
--Uncheck the proxy setting option in the internet options settings.
--Reboot the system.
--Check the client status : online/reporting to the server
Also have some forum link for your guidance
https://www-secure.symantec.com/connect/forums/server-status-set-offline-client
https://www-secure.symantec.com/connect/forums/clients-offline-0#comment-6854971
https://www-secure.symantec.com/connect/forums/offline-1#comment-6829711
https://www-secure.symantec.com/connect/forums/offline-0#comment-6676041
https://www-secure.symantec.com/connect/forums/client-offline-0#comment-6645811
Regards
Sumit G.
I will try the attach step and will update the result.
Regard
RajGuru
Slogan: Delighting The Presence
If still not working follow the steps and upload the logs..
https://www-secure.symantec.com/connect/articles/how-capture-sep-sepm-communication-logs-sylinkmonitor-mr3-onwards-troubleshooting-communica
Mohan Babu
moglie20@gmail.com
+91 9884382160
Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
Hi Guru
Have you tried my attach step and link?
Regards
Sumit G.
HI Guru,
we are waiting your answer ?
Please provide have you received answer..
Yes. Issue closed.
Regard
RajGuru
Slogan: Delighting The Presence
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