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Facing Issue

Created: 08 Sep 2012 • Updated: 06 Oct 2012 | 19 comments
This issue has been solved. See solution.

Hi,

I have some computer where SEP already installed but it's not showing in SEPM console.

Any idea for this issue ?

Comments 19 CommentsJump to latest comment

W007's picture

Hi,

Are you using Image OS ?

If yes please try this..

In Sep 12.1

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

In Sep 11

https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Srikanth_Subra's picture

Hi,

Please check whether the clients can able to communicate with Symantec.

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Mithun Sanghavi's picture

Hello,

What version of SEP are you running - SEP 12.1 OR SEP 11.x?

Is the SEP client installed on the client machine a managed client OR Unmanaged?

If Managed and SEP 11.x, check these Articles below:

Symantec Endpoint Protection Manager 11.x Communication Troubleshooting

http://www.symantec.com/docs/TECH102681

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

If Managed and SEP 12.1, then check these Articles below:

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

If Unmanaged, then make sure you replace the sylink.xml, follow the Article below:

Converting an unmanaged client to a managed client 

http://www.symantec.com/docs/HOWTO55039

How to convert Symantec Endpoint Protection (SEP) clients from managed to unmanaged without uninstalling and reinstalling

http://www.symantec.com/docs/TECH104010

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ashish-Sharma's picture

hi Guru,

any update on this ?

Thanks In Advance

Ashish Sharma

guru_1's picture

hi,

i will check and verify..

Regard

RajGuru

Slogan: Delighting The Presence

.Brian's picture

Any update to this?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mohan Babu's picture

Updae please.. Looking for more info... 

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

guru_1's picture

I have check the communication b/w these clients and server. Result come OK.

After that i have remove h/w entry using Ashish attach links but still not reflect on server.

Then I have reinstall AV but not come on Server. So any other solution?

Regard

RajGuru

Slogan: Delighting The Presence

.Brian's picture

You did try unisntall/reinstall?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

guru_1's picture

Yes I have tried the same.

Regard

RajGuru

Slogan: Delighting The Presence

.Brian's picture

Did you create a package from SEPM and push to the client?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

guru_1's picture

Yes I have created the package and try the same also i have push from SEPM Server.

Regard

RajGuru

Slogan: Delighting The Presence

Sumit G's picture

Try the below steps.

--Checked the client status: offline
--Took the backup of the registry
-- Delete the following registry keys:
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings
--Set the proxy enable in the registry to 0 under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
--Uncheck the proxy setting option in the internet options settings.
--Reboot the system.
--Check the client status : online/reporting to the server

Also have some forum link for your guidance

https://www-secure.symantec.com/connect/forums/server-status-set-offline-client

https://www-secure.symantec.com/connect/forums/clients-offline-0#comment-6854971

https://www-secure.symantec.com/connect/forums/offline-1#comment-6829711

https://www-secure.symantec.com/connect/forums/offline-0#comment-6676041

https://www-secure.symantec.com/connect/forums/client-offline-0#comment-6645811

Regards

Sumit G.

SOLUTION
guru_1's picture

I will try the attach step and will update the result.

Regard

RajGuru

Slogan: Delighting The Presence

Mohan Babu's picture

If still  not working follow the steps and upload the logs..

https://www-secure.symantec.com/connect/articles/how-capture-sep-sepm-communication-logs-sylinkmonitor-mr3-onwards-troubleshooting-communica

Mohan Babu

moglie20@gmail.com

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

Sumit G's picture

Hi Guru

Have you tried my attach step and link?

Regards

Sumit G.

James007's picture

HI Guru,

we are waiting your answer ?

Please provide have you received answer..

guru_1's picture

Yes. Issue closed.

Regard

RajGuru

Slogan: Delighting The Presence