Critical System Protection

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  • 1.  Fail to Install SCSP at several server

    Posted Jun 03, 2010 08:27 PM
    Hi All,

    We have problem when we try to onstall Symantec Critical System Protection/SCSP in our sever, and the error message is :

    msiexec /Option <Required Parameter> [Optional Parameter]
    Install Options
     </package | /i> <Product.msi>
      Installs or configures a product
     /a <Product.msi>
      Administrative install - Installs a product on the network
     /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
      Advertises a product - m to all users, u to current user
     </uninstall | /x> <Product.msi | ProductCode>
      Uninstalls the product
    Display Options
     /quiet
      Quiet mode, no user interaction
     /passive
      Unattended mode - progress bar only
     /q[n|b|r|f]
      Sets user interface level
      n - No UI
      b - Basic UI
      r - Reduced UI
      f - Full UI (default)
     /helpWindows ® Installer. V 4.5.6001.22159

    First i was though that this problem came from Iss Script. and already try to check execute files version (11.0.0.28844) and of course i try deleted this files (11) which is located at C:\Program Files\common files\installshield\driver\11. when i try to re install again, but above error message still appears.

    whould you mind to help us out regarding this matters.

    Regards

    Wandi Budiman
     


  • 2.  RE: Fail to Install SCSP at several server

    Broadcom Employee
    Posted Jun 09, 2010 01:08 AM

    What you have shown is not an error with SCSP but the dialog box when you run msiexec (or msiexec with incorrect paramaters).

    Why are you running msiexec? The SCSP windows installation is agent.exe

    The question is then, how are you installing SCSP?


  • 3.  RE: Fail to Install SCSP at several server

    Posted Jun 11, 2010 04:59 PM

    As Xeno stated,

    It seems you are running just the MSI package via maybe SMS? This is not the correct way to install the agent application. Agent.exe with its various switches (including silent install) is the standard installation method.




  • 4.  RE: Fail to Install SCSP at several server

    Posted Jun 14, 2010 01:01 AM
      |   view attached
    Hi,

    That box appears when i hit Agent.exe CSP installer. based on attached files seems like installation stop at Extracting Isscript.

    Thanks


  • 5.  RE: Fail to Install SCSP at several server

    Posted Jun 14, 2010 01:21 AM

    We do the installation manually, whould you mind to give us the standard installation method? or the best practice/ giving us a hint for this case. since we always failed installing CSP with Msiexec Problem.?

    Thnks
     



  • 6.  RE: Fail to Install SCSP at several server

    Posted Jun 15, 2010 06:38 AM
      |   view attached
    Hi,

    Still have problem with SCSP Installer, actually we are hit Agent.exe in installation but in the progress bar appears exctracting Isscriipt11.msi which is fail.

    Attached is the MSI Log, hopely it can help for investigate.

    really need a help, please.

    Attachment(s)

    zip
    MSI Log.zip   71 KB 1 version


  • 7.  RE: Fail to Install SCSP at several server

    Posted Jun 15, 2010 06:43 AM
    Dear Guru,

    would you mind to share me the correct way to install MSI Package?



  • 8.  RE: Fail to Install SCSP at several server

    Broadcom Employee
    Posted Jun 15, 2010 09:08 PM

    Hi Wandi,

    As per the installation guide, manual installation is normal. What you need to verify is if the same installation package successfully runs on other servers. If so, then you have confirmed there is nothing wrong with the installation package or method of installation.

    What this will indicate is that the problem is environmental. For example, you may need to reinstall the windows installer due to possible corruption. This really is harder to determine/resolve and will require troubelshooting.


  • 9.  RE: Fail to Install SCSP at several server

    Posted Jun 29, 2010 05:57 PM
    Wandi,

    Check your disk space on the target server. I believe the MSI installer is failing since it is running out of HD space. Are you installing the agent to a local drive or a SAN drive or somekind of share?


  • 10.  RE: Fail to Install SCSP at several server

    Posted Sep 09, 2010 01:15 PM

    I have similar problem, a windows installer message pop up when running agent.exe. Had tried upgrading the windows installer from v.3.1 to v4.5. The same agent.exe was use to install on other server without any problem. Anyone else has same experience ?

    Windows 2003
    SCSP5.1
    Windows installer 3.1, 4.5