Symantec Management Platform (Notification Server)

Hi all,

I try to send the test e-mail and appears an error "There was an error sending your message. Make sure you have entered a valid SMTP server and port."

SMTP use SSL authentication.

LOG:

The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Client was not authenticated.
   at Altiris.NS.Utilities.MailStdScripting.SendSMTPSync(AltirisMailMessage mailMsg, Int32 tryCount)

System.Net.Mail.SmtpException (System): The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Client was not authenticated
   at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response)
   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at Altiris.NS.Utilities.MailStdScripting.SendSMTPSync(AltirisMailMessage mailMsg, Int32 tryCount)

Exception logged from: 
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.NS.Utilities.MailStdScripting.SendSMTPSync(AltirisMailMessage mailMsg, Int32 tryCount)
   at Altiris.NS.Utilities.MailStdScripting.SendSMTPSync(String strFrom, String strTo, String strSubject, String strBodyText, Int32 nBodyFormat)
   at Altiris.NS.UI.cfgEmailConfig.btnTestEmail_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
   at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext context)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context)
   at ASP.admin_configuration_cfgemailconfig_aspx.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
   at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
   at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
   at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
   at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
   at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)

Is 25 still used when ssl is enabled, as I know that a different port is sometimes used instead? Have you checked an actual email client that uses tge same ssl smtp server?

Hi,

Tried to change the port - the same error.

Service Desk works with these e-mail settings.

Hi Olga,

I see that in 1st screenshot you've set smtp user name as email@address, but in 2nd screenshot, where it works, you're using account name as smtp user.

Doest it make sense, if you will try to use smtp user as account name (*****\SD_Request) in "Notification Server Settings" page for SMTP instead of email@address?

Thanks,

IP.

Hi Igor

It does not help. The same error.

Could it be that you're using SSL on the SMTP server?   My company does not use SSL on our internal SMTP server so I'm not sure if NS supports this configuration or not.  That is the only difference that I see between the ServiceDesk and NS settings.  Have you looked at the Altiris Log Viewer on the NS to see if it gives more information?

Hi!

Yes, we're using SSL on the SMTP server. 

Log Viewer on the NS:

The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 Client was not authenticated.

The error you received in the logs further states that Notification Server is not configured to use SSL for SMTP communication.   I do not see anything regarding this in the settings for SMP and I do not see anything in NSConfigurator for this either.  My bet would be that it does not support SSL over SMTP.

Were you able to resolve this?