faild to retrieve archived item by outllok,the outlook is trying to authenticat this item from the EV server is diffrent from the ev server that my mailbox was enabled on it .
please can you help me on this issue, when i tried to retrieve one of my emails by outlook,i surpprised when the pop-up autthentication that was appearing for me is trying to coneect to ev server is diffrent from the ev server that my mailbox was enabled on it.
i attaced a picture can you see on it, that when i tried to retrive one of my emails, the outlook is trying to retrieve this email from the (evserver-01.stc.corp) that was diffrenet for the EV server that was the mailbox was located, my mailbox was enabled on (ecserver-05.stc.corp) and the vault for this mailbox was located on (evserver-05.stc.corp) also, so why the outlook is trying to retrieve this item from diffrent ev server.
i want to mention that my mailbox is located on exchnage server-05 that the archiving task for him was created on evserver-05, so the normal action is trying to retrieve the item from evserver-05 not from evserver-01 as showing on the picture that i attached.
besides, i want to notify that all the Short Names and Fully Qualified Domain Names (FQDN) for the EV Servers was added to Intranet Zone.
- EV version: EV v10.0.3, enterprise vault for exchange servers
- OS for ev servers: windows server 2008 R2 Enterprise.
-OS client: win 7.