Failed: Backup system state on Windows 2000 Domain Controller
Backing up my Windows 2000 domain controllers presents me with the following error:
Final error: 0xe00084f9 - A communications failure has occurred between the Backup Exec job engine and the remote agent.
The BE server backs up the C: and D: drives just fine, but as soon as it's about to start with System State, it fails with the above error. Here's the full story:
- The BE server is fully patched and updated
- The Remote Agents on both domain controllers are freshly installed
- There are no network issues on the domain controllers nor on the BE server
- Other backup jobs on the same BE server run just fine (after two months of dealing with errors and browsing this forum)
- Backup jobs using BE 9.1 on the same domain controllers went smoothly
- I've already recreated the jobs, went through every option available and re-installed the remote agents twice
- Local backups using NTbackup work just fine
Any ideas?
Comments
Marvellous. This post has
Marvellous.
This post has been here for two days straight now. You would have thought somebody from Symantec would come up with a half decent pointer in the right direction...
If any of the support engineers would like to look at the debug log, here goes:
<<<<<<<<<<<< LOGGING ON >>>>>>>>>>>>>>>>>>>
<<<<<<<<<<<< LOGGING ON >>>>>>>>>>>>>>>>>>>
03/19/07 09:27:12 JobEngine::LaunchJob
03/19/07 09:27:12 RunJobWithGuidAndServer( {89B93DC2-07D6-454B-8AD7-03BF90A669EC}, BESERVER ) = 0
03/19/07 09:27:12 Thread for job REMOTESERVER ({89B93DC2-07D6-454B-8AD7-03BF90A669EC}) starting
03/19/07 09:27:12 viaNetwork enabled 1
03/19/07 09:27:12 viaNetwork useAny 1
03/19/07 09:27:12 viaNetwork protocol 1
03/19/07 09:27:12 viaNetwork subnet --->xxxxxxxxxxxxxxx<---
03/19/07 09:27:12 viaNetwork MAC --->xxxxxxxxxxxxxxxxxxx<---
03/19/07 09:27:12 BENetConfigEx: Successfully refreshed adapter information.
03/19/07 09:27:12 viaNetwork IPv4 Enabled 1
03/19/07 09:27:12 viaNetwork IPv4 subnetAddress xxxxxxxxxxxxxxxxxx
03/19/07 09:27:12 viaNetwork IPv4 subnetMask xxxxxxxxxxxxxx
03/19/07 09:27:12 viaNetwork IPv4 autoObtain 1
03/19/07 09:27:12 viaNetwork IPv4 physical xxxxxxxxxxxxxxxxxx
03/19/07 09:27:12 viaNetwork selectedProtocol 1
03/19/07 09:27:12 viaNetwork InterfaceIndexProtocol 1
03/19/07 09:27:12 viaNetwork InterfaceIndex 16777220
03/19/07 09:27:12 viaNetwork subnet xxxxxxxxxxxxxxxxxx
03/19/07 09:27:12 viaNetwork PrefixLength 27
03/19/07 09:27:12 viaNetwork ipAddr xxxxxxxxxxxxxxxxxx
03/19/07 09:27:12 viaNetwork FallBackOptions 0xF Protocol Tunnel NIC Subnet
03/19/07 09:27:12 Checking for Evaluation expiration.
03/19/07 09:27:12 ENGSCRPT: ConvertDeviceName osId = 0X23
03/19/07 09:27:12 ENGSCRPT: IN - oldDeviceName = \\REMOTESERVER\System?State
03/19/07 09:27:12 ENGSCRPT: OUT - newName = \\REMOTESERVER\System?State
03/19/07 09:27:12 ENGSCRPT: No script found
03/19/07 09:27:12 Failed to Load Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\IDR key, We will update DR file evenif there are userExcludes. Error: 2
03/19/07 09:27:12 DeviceManager: incoming event fired
03/19/07 09:27:12 DeviceManager: processing pending requests
03/19/07 09:27:12 DeviceManager: query cache miss
03/19/07 09:27:12 Available and held drives from the pool
03/19/07 09:27:12 REMOTESERVER {a342e755-80a2-4df4-808b-2758db4e4894}.0
03/19/07 09:27:12 Drives not in use by the Engine
03/19/07 09:27:12 REMOTESERVER {a342e755-80a2-4df4-808b-2758db4e4894}.0
03/19/07 09:27:12 Drives available (not in use and not held)
03/19/07 09:27:12 REMOTESERVER {a342e755-80a2-4df4-808b-2758db4e4894}.0
03/19/07 09:27:12 Handing out session {33571442-cda0-4e57-938c-1f4ccb5f0f9a} based on available drive:
03/19/07 09:27:12 REMOTESERVER {a342e755-80a2-4df4-808b-2758db4e4894}.0
03/19/07 09:27:12 DeviceManager: returned result to caller 0x00000000
03/19/07 09:27:12 DeviceManager: going to sleep for 900000 msecs
03/19/07 09:27:12 BackupJob: thread id 0x00001048 acquired device REMOTESERVER.
03/19/07 09:27:12 BackupJob: thread id 0x00001048 trying to mount scratch volume.
03/19/07 09:27:15 Updating session {33571442-cda0-4e57-938c-1f4ccb5f0f9a} with drive REMOTESERVER {a342e755-80a2-4df4-808b-2758db4e4894}.1
03/19/07 09:27:15 BackupJob: thread id 0x00001048 medium successfully mounted.
03/19/07 09:27:15 Media Label: B2D000023
03/19/07 09:27:15 Media Label: {c8fd6f5d-c372-4c9a-b5e0-84f3f9c1604b}
03/19/07 09:27:15 Overwrite Protected Until: 1-1-1900 1:00:00
03/19/07 09:27:15 Appendable Until: 1-1-1900 1:00:00
03/19/07 09:27:15 TAPEALERT: Get TapeAlert Flags Return Code = 0X0
03/19/07 09:27:15 TAPEALERT: TapeAlert Device Flag = 0X0
03/19/07 09:27:15 TAPEALERT: TapeAlert Changer Flag = 0X0
03/19/07 09:27:15 TAPEALERT: Get TapeAlert Flags Return Code = 0X0
03/19/07 09:27:15 TAPEALERT: Get TapeAlert Flags Return Code = 0X0
03/19/07 09:27:15 Job Family ID: {610AC3F8-6DBB-4218-9325-930B51297927}
03/19/07 09:27:15 REMOTESERVER Block size: 1024
03/19/07 09:27:15 REMOTESERVER Buffer size: 32768
03/19/07 09:27:15 REMOTESERVER Num buffers: 10
03/19/07 09:27:15 REMOTESERVER High water: 7
03/19/07 09:27:15 Enter CheckHostBSDsForSnaps
03/19/07 09:27:15 Exit CheckHostBSDsForSnaps: 慦獬e
03/19/07 09:27:15 NDMPAgentConnector:SetupConnection(): Data Server = REMOTESERVER
03/19/07 09:27:15 Could not resolve the 'ndmp' service, error: 10109, using port 10000
03/19/07 09:27:15 ndmpConnectEx: Querying the neighbour advertisement cache to discover information on 'REMOTESERVER' ...
03/19/07 09:27:15 ndmpEstablishConnectionUsingGivenSubnet: 'xxxxxxxxxxxx-backuplan' and 'xxxxxxxxxxxxx-officelan' were not found to be on the same subnet
03/19/07 09:27:15 ndmpConnectEx : Control Connection information: A connection was established between end-points xxxxxxxxxxx-backuplan-remoteserver:3115 and backuplan-beserver:10000.
03/19/07 09:27:15 NDMP version 3 connection CONNECTED
03/19/07 09:27:16 IsLocalAgent:beclass::BEConvertServerNamePlus returned error: 87
03/19/07 09:27:16 IsLocalAgent:beclass::BEConvertServerNamePlus returned error: 87
03/19/07 09:27:16 PDI - Querying application server(REMOTESERVER) for PDI support.
03/19/07 09:27:16 Application server(REMOTESERVER) supports PDI
03/19/07 09:27:16 Querying PDI data store server(BESERVER) for PDI support.
03/19/07 09:27:16 NDMPAgentConnector:SetupConnection(): Data Server = BESERVER
03/19/07 09:27:16 Could not resolve the 'ndmp' service, error: 10109, using port 10000
03/19/07 09:27:16 ndmpConnectEx: 'BESERVER' resolves to the local machine itself. So, we will try and connect to a loopback address ...
03/19/07 09:27:16 ndmpConnectEx : Control Connection information: A connection was established between end-points 127.0.0.1:3116 and 127.0.0.1:10000.
03/19/07 09:27:16 NDMP version 3 connection CONNECTED
03/19/07 09:27:16 NDMPAgentConnector::AuthenticateClient(): Using SSPI authentication with SLA/DLA as a fallback
03/19/07 09:27:16 NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): Attempting SSPI authentication...
03/19/07 09:27:16 NDMP_SSPI: InitializeSecurityContext status 0x00090312 in 0 out 58
03/19/07 09:27:16 NDMP_SSPI: InitializeSecurityContext status 0x00000000 in 202 out 72
03/19/07 09:27:16 NDMP_SSPI: client authenticated with server
03/19/07 09:27:16 NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): SSPI authentication success.
03/19/07 09:27:16 Enabling Shared Buffers Connection type
03/19/07 09:27:16 PDI data store server(BESERVER) supports PDI
03/19/07 09:27:16 @@@@@@@MyCloseSocket called with sockfd = 1340(0x53c)retval = 0
03/19/07 09:27:16 @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff)retval = -1
03/19/07 09:27:16 NDMPAgentConnector::EndConnection(): Data Server = BESERVER
03/19/07 09:27:16 PDI processor needed.
03/19/07 09:27:16 Failed to Load Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\IDR key, We will update DR file evenif there are userExcludes. Error: 2
03/19/07 09:27:16 TF_OpenTape()
03/19/07 09:27:16 TF_GetChannel( ) allocated channel 02B5E010
03/19/07 09:27:16 TF_GetDriveContext ...
sessionGuid = {33571442-cda0-4e57-938c-1f4ccb5f0f9a}
initAsync = 1
03/19/07 09:27:16 HARDWARE COMPRESSION ===> Compression is NOT configurable.
03/19/07 09:27:16 GET_DRV_INF: bsize = 1024
03/19/07 09:27:16 TF_GetDriveContext returning 0x00000000, context = 2B422A8
03/19/07 09:27:16 Allocated 2 buffers, size 32768 bytes, total used: 65696
03/19/07 09:27:16 HARDWARE COMPRESSION ===> Compression is NOT configurable.
03/19/07 09:27:16 GET_DRV_INF: bsize = 1024
03/19/07 09:27:16 ValidatePDILocation: Validating PDI location:
03/19/07 09:27:16 Trying to create Restore BSD \\REMOTESERVER\System?State for the PDI
03/19/07 09:27:16 NDMPAgentConnector:SetupConnection(): Data Server = BESERVER
03/19/07 09:27:16 Could not resolve the 'ndmp' service, error: 10109, using port 10000
03/19/07 09:27:16 ndmpConnectEx: 'BESERVER' resolves to the local machine itself. So, we will try and connect to a loopback address ...
03/19/07 09:27:16 ndmpConnectEx : Control Connection information: A connection was established between end-points 127.0.0.1:3118 and 127.0.0.1:10000.
03/19/07 09:27:16 NDMP version 3 connection CONNECTED
03/19/07 09:27:16 NDMPAgentConnector::AuthenticateClient(): Using SSPI authentication with SLA/DLA as a fallback
03/19/07 09:27:16 NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): Attempting SSPI authentication...
03/19/07 09:27:16 NDMP_SSPI: InitializeSecurityContext status 0x00090312 in 0 out 58
03/19/07 09:27:16 NDMP_SSPI: InitializeSecurityContext status 0x00000000 in 202 out 72
03/19/07 09:27:16 NDMP_SSPI: client authenticated with server
03/19/07 09:27:16 NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): SSPI authentication success.
03/19/07 09:27:17 ERROR: 17 Error: Cannot connect / not connected
03/19/07 09:27:17 PDIBackupBSDProcessor::EstablishPDIDataConnection() - dataConnect failed with error code : 0x00000017
03/19/07 09:27:17 PDIBackupBSDProcessor::ProcessBSD( ) - Could not connect PDI Source(REMOTESERVER) to the PDI store(BESERVER)
03/19/07 09:27:17 @@@@@@@MyCloseSocket called with sockfd = 1396(0x574)retval = 0
03/19/07 09:27:17 @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff)retval = -1
03/19/07 09:27:17 NDMPAgentConnector::EndConnection(): Data Server = BESERVER
03/19/07 09:27:17 @@@@@@@MyCloseSocket called with sockfd = 1300(0x514)retval = 0
03/19/07 09:27:17 @@@@@@@MyCloseSocket called with sockfd = -1(0xffffffff)retval = -1
03/19/07 09:27:17 NDMPAgentConnector::EndConnection(): Data Server = REMOTESERVER
03/19/07 09:27:17 TF_PutChannel( ) 02B5E010
03/19/07 09:27:17 TAPEALERT: Get TapeAlert Flags Return Code = 0X0
03/19/07 09:27:17 TAPEALERT: TapeAlert Device Flag = 0X0
03/19/07 09:27:17 TAPEALERT: TapeAlert Changer Flag = 0X0
03/19/07 09:27:17 TAPEALERT: Get TapeAlert Flags Return Code = 0X0
03/19/07 09:27:17 TAPEALERT: Get TapeAlert Flags Return Code = 0X0
03/19/07 09:27:17 TF_FreeDriveContext( 2B422A8 )
03/19/07 09:27:17 TF_FreeTapeBuffers: from 2 to 0 buffers
03/19/07 09:27:17 DeviceManager: dismount event fired
03/19/07 09:27:17 DeviceManager: processing pending requests
03/19/07 09:27:17 DeviceManager: going to sleep for 900000 msecs
03/19/07 09:27:17 BackupJob::MergeBEVSRJobLogsIfNecessary: No VSR log file found, no merging necessary
03/19/07 09:27:17 Job thread terminating
03/19/07 09:42:17 DeviceManager: timeout event fired
03/19/07 09:42:17 DeviceManager: processing pending requests
03/19/07 09:42:17 DeviceManager: going to sleep for 900000 msecs
03/19/07 09:57:17 DeviceManager: timeout event fired
03/19/07 09:57:17 DeviceManager: processing pending requests
03/19/07 09:57:17 DeviceManager: going to sleep for 900000 msecs
Please refer to the TECH30792
Please refer to the TECH30792 for a solution.
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