Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Failed to configure Altiris\CMDB\Config\CMDB.config

Updated: 21 May 2010 | 5 comments
Crazylarry's picture
0 0 Votes
Login to vote

Hi,

I am trying to install Service Desk through the latest version of the SIM. I have a W2k3 SP2 server with SQL Server 2005 on box.
I have installed several other products through the SIM, but Service Desk fails with the following error in the log file:

<event date="Sep 23 08:27:15 +00:00" severity="4" hostName="2003SERVERNEW" source="Altiris.NS.StandardItems.Product.ProductInstallation.InstallProduct" module="AeXSVC.exe" process="AeXSvc" pid="2428" thread="44" tickCount="1914171"><![CDATA[Finishing configuration for product CMDB Solution.]]></event>
<event date="Sep 23 08:27:15 +00:00" severity="1" hostName="2003SERVERNEW" source="Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal" module="AeXSVC.exe" process="AeXSvc" pid="2428" thread="44" tickCount="1914187"><![CDATA[Failed to install the product from the file [E:\Altiris\CMDB\Config\CMDB.config]

Windows Server 2003 CMS Server-2009-09-23-10-09-02.png

Cheers,

Matt

discussion Filed Under:

Comments

EJ7777's picture
23
Sep
2009
0 Votes 0
Login to vote

I got the same error when

I got the same error when attempting to install Servicedesk 7. It always fails when it's trying configure CMDB 7.
In the end, I tried installing CMDB 7 Beta version then after that reinstall the Servciedesk 7. It worked.

Crazylarry's picture
23
Sep
2009
0 Votes 0
Login to vote

 Thanks for the reply. Where

 Thanks for the reply. Where can I get the CMDB beta?

Matt

EJ7777's picture
27
Sep
2009
0 Votes 0
Login to vote

Now with the final version

Now with the final version already been released, I don't know where to download the beta version.

dazza5621's picture
07
Oct
2009
0 Votes 0
Login to vote

Hi All, Does anybody have an

Hi All,

Does anybody have an update on this? I have had this on several test environments now

Cheers

Crazylarry72's picture
12
Oct
2009
0 Votes 0
Login to vote

 Bump

 Bump