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failed to connect the monitor plug-in

Created: 21 Feb 2013 | 6 comments

hi i want to ask about monitor plug-in in red hat. i got this error in monitoring.

“Failed to connect the Monitor Plug-in. The Monitor Plug-in Service may be initializing or not running. Please retry in a few minutes and verify that the Monitor Service is installed and running on the machine.”

and the heartbeat is alert. only in linux machine, couple days ago is running normally.

Operating Systems:

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RobertBaggitt's picture

On the Linux box, type in following commands:



aex-helper agent restart

This should work.

mariomendez83's picture

I have the same issue but, in this case is a server Windows 2008 R2 SP1

What can I do?

RobertBaggitt's picture


  1. Enable the Symantec Management Agent upgrade policies:
    Actions > Agents/Plug-ins > Rollout Agents/Plug-ins > Symantec Management Agent > [platform] > ..Upgrade..
  2. Enable all applicable Monitor Agent Upgrade policies based on the platforms that exist in your environment:
    Actions > Agents/Plug-ins > Rollout Agents/Plug-ins >  Monitoring and Alerting > Monitor > [platform] > Rollout > Monitor Agent for [platform] - Upgrade
  3. Allow time for the Symantec Management Agents to recieve this upgrade policy and for the Monitor Agents to begin reporting data to the server (2 - 3 hours will typically suffice).
  4. Refresh the Monitoring and Alerting portal page to ensure the information is current
  5. Run the Reset Monitored Resource Task
mariomendez83's picture

Yes RobertBaggitt, I did it, but I still cannot see the real time in the server, only real time not display

Igor Perevozchikov's picture

Hi Mario!

1. If you see a heartbeat alert from monitored resource on your Event Console, then it might be caused due:

-- ULM Agent on Linux Server is crashed or killed and isn't running

-- Symantec management Agent on Windows server is crashed or killed and isn't running

-- MetricProvider is crashed and isn't running on Linux or Windows Server.

2. If you're not able to connect to monitored server via Real Time Performance Viewer, then it might be caused due:

-- MetricProvider is crashed and isn't running on your Windows or Linux Server.

-- Default 1011 port is closed and is not available on your monitored resource (check firewall) therefore to open Real Time Performance Viewer for this monitored server, you need to make this 1011 port opened and not firewalled.


You can perform such check using a Symantec Management Console (in case if RTSM is installed on your NS Server)

Steps to check:

-- Open Event Console -> click on alert -> mouse right click menu -> click on port check
-- On port check window click on “Configure Ports” -> click “Add Port” -> specify 1011 port and name -> save changes.
-- After port check execution it will shows whether 1011 port is closed or opened.




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