Failed to Connect to Server

John Thomson's picture
John Thomson
November 8th, 2009

Hi All

Issue:Failed to Connect to Server
SEPM Version: RU5
OS:Windows Server 2008 32 bit.
Scm Server Log:HTTP 500
Event Viewer:Java -1
Database:Embedded

Steps Tried:
Unable to Start the SEPM Service.
Followed the Document and Provided the permissions
When I stop the Symantec Embedded database service,i can start the SEPM Service it is working.
When I start the Symantec Embedded Database Service,automatically the SEPM Service Stops.
Changed Default Apppool to Local System.still it didnt works.
Ran Managment Server Configuration Wizard,Did Repair Installation still it it is not working.
Checked for Port Conflicts No port Conflicts.
Uninstalled and Reinstalled the IIS and then Installed SEPM Still not working.
Tried the steps in this Forum Link still not working.
https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-manager-semsrv-will-not-start-cant-login-sepm-console

Any Suggestions.?

 

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0 votes
AravindKM's picture
AravindKM
1 week 6 days ago

PLease make sure that the

PLease make sure that the ODBC
connection is successful, using the steps below:

In the Windows Control Panel, open
Data Sources (ODBC).

On the System DSN tab click
Symantec Endpoint Security DSN.

Click Configure.

On the Login tab, enter the User
ID DBA and the Symantec Endpoint Protection database password configured during
installation (this is the same as the Endpoint Protection Manager login
password by default).

On the Database tab enter the name
of the computer that runs Symantec Endpoint Protection Manager into the
"Server name:" field.

Under Database Name, enter the
following: sem5

On the ODBC tab, click Test.

If the test is successful Click OK
to save the changes.

 

0 votes
John Thomson's picture
John Thomson
1 week 6 days ago

Thanks for the Update Aravind

Thanks for the Update Aravind

Configured the ODBC Connection.Test Connection Successful.
Did Repair and Ran Management Server Configuration Wizard
Restarted the Computer
Still it fails.

Any other Suggestions?

0 votes
AravindKM's picture
AravindKM
1 week 6 days ago

Rest the password for  iuser

Rest the password for  iuser and reenter in iis manager
  You can also give full permission for inetpub directory for iuser

0 votes
sandip_sali's picture
sandip_sali
1 week 6 days ago

Please check this article and

Please check this article and let us know whether it helped.

How to switch between the 32-bit versions of ASP.NET 1.1 and the 64-bit version of ASP.NET 2.0 on a 64-bit version of Windows

http://support.microsoft.com/kb/894435

Thanks & Regards

Sandip C Sali

0 votes
Mithun Sanghavi's picture
Mithun Sanghavi
1 week 4 days ago

check this steps...

Hello,

Open the IIS manager by clicking on Start--Run and then type inetmgr  click OK ,this will open the IIS manager console.
 
Expand the Server Name on the Left side, then expand Sites, click on Symantec Web Server ,
 
Right Click on Symantec Web Server you will have option Edit Bindings ,click on it and edit the Bindings and make sure IP Address is All Unassigned and Port is 8014(It can Vary depening upon what port SEPM is using in IIS), Click on OK then close the Bindings window.
 
Again Click on Symantec Web Server
 
In the middle top left section of IIS manager modify the Group view by Area.
 
Under IIS area you will see Authentication, right click and click on open Feature you will see ASP.NET Impersonation which will be enabled.
Right click on that and click on Disable.
 
Restart the IISAdmin service and then start the Symantec Endpoint protection Manager service.

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NOTE:

Make sure you have thoroughly checked other KB’s for Java -1 which has numerous causes and solutions.

Check the KB's Below:

Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit

http://service1.symantec.com/support/ent-security.nsf/docid/2009090421412748

Thanks and Regards
-----------------------------------------------------
Mithun Sanghavi
Enterprise Product Support Analyst
Microsoft Certified Systems Administrator
Symantec Small Business Security Certified
Enterprise Technical Support
Sym

+1 (1 vote)
Mithun Sanghavi's picture
Mithun Sanghavi
1 week 6 days ago

Please update us in case of any doubts??

Hello,

Please update us on the same in case of any doubts??

OR 

and incase if the issue is resolved... Mark it as "Solution"

Thanks and Regards
-----------------------------------------------------
Mithun Sanghavi
Enterprise Product Support Analyst
Microsoft Certified Systems Administrator
Symantec Small Business Security Certified
Enterprise Technical Support
Sym

0 votes
kavin's picture
kavin
1 week 6 days ago

Check this document

Check this document

http://service1.symantec.com/support/ent-security.nsf/docid/2009090421412748

 

0 votes
John Thomson's picture
John Thomson
1 week 2 days ago

Soon i will update you

Thanks Aravind,Sandip,Mithun,Kavin for all your Suggestions

Certainly i will work on it and i will let you know the status

0 votes