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Failed to Connect to the Server

Created: 26 Mar 2010 • Updated: 02 Oct 2010 | 39 comments

Hello all,

I followed Symantec Disaster Recovery link:
http://service1.symantec.com/support/ent-security.nsf/docid/2008081906512748?Open&seg=ent

And after restoring the database, jks file, and reconfuring the server successfully, when i try logging into the console it says failed to connect to server and the SEPM service stops after one incorrect login.

JohnD

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P_K_'s picture

Please run the Mangement server configuration wizrad .

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

Vikram Kumar-SAV to SEP's picture

post the scm-server-0 logs..
And was your sepm earlier installed on port 8014 or port 80 ?

as now when you would have re-installed it wud have installed on port 8014.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

JohnDStar's picture
2010-03-26 16:14:18.223 SEVERE: ================== Server Environment ===================
2010-03-26 16:14:18.224 SEVERE: os.name = Windows Server 2008
2010-03-26 16:14:18.225 SEVERE: os.version = 6.1
2010-03-26 16:14:18.225 SEVERE: os.arch = x86
2010-03-26 16:14:18.225 SEVERE: java.version = 1.6.0_14
2010-03-26 16:14:18.225 SEVERE: java.vendor = Sun Microsystems Inc.
2010-03-26 16:14:18.226 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2010-03-26 16:14:18.226 SEVERE: java.vm.version = 14.0-b16
2010-03-26 16:14:18.226 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2010-03-26 16:14:18.227 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2010-03-26 16:14:18.227 SEVERE: java.user = null
2010-03-26 16:14:18.227 SEVERE: user.language = en
2010-03-26 16:14:18.228 SEVERE: user.country = US
2010-03-26 16:14:18.228 SEVERE: scm.server.version = 11.0.5002.333
2010-03-26 16:14:22.875 SEVERE: ================== StartClientTransport ===================
2010-03-26 16:14:23.991 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.net.ConnectException: Connection refused: connect
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
 at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
 at java.net.Socket.connect(Socket.java:519)
 at java.net.Socket.connect(Socket.java:469)
 at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
 at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
 at sun.net.www.http.HttpClient.New(HttpClient.java:306)
 at sun.net.www.http.HttpClient.New(HttpClient.java:323)
 at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:852)
 at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:793)
 at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:718)
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1041)
 at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:373)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:612)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.
Vikram Kumar-SAV to SEP's picture

Go to 
Program files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties ( open with notepad )
and check what is the value of scm.iis.http.port=xxxx ?

Have re-stored the database on the same server ?

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

JohnDStar's picture

scm.iis.http.port=8014
No, it is different server.

JohnD

Vikram Kumar-SAV to SEP's picture

so you mean to say you backed up database on serverA and you are restoring it on serverB with diffrent name and IP ??

it will not work..

For moving to new server you need to follow this

If you dont have replication in place

How do I move Symantec Endpoint Protection Manager from one server to another with a different IP address and host name?

http://service1.symantec.com/support/ent-security.nsf/docid/2008031204405448

Here you will not loose clients or anythng in database..but you cannot do a replication..

 

Or you can for a option B 
Where you can Install a fresh manager on New Server run sylinkreplacer to connect back all the clients to the new server

http://www.symantec.com/connect/downloads/sylinkreplacer-tool-connecting-sep-clients-sepm

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

JohnDStar's picture

I'm restoring to same IP same hostname just different hardware.

JohnD

P_K_'s picture

Did you ran the Mangement server configuration wizrad  after the restore??

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

AravindKM's picture

Do as follows
Restore the database
Copy server.xml ( \Program Files \Symantec\Symantec Endpoint Protection Manager\tomcat\conf) and keystore.jks from (\Program Files \Symantec\Symantec Endpoint Protection Manager\tomcat\etc )  from ols server to new server run the management server configuration wizard and try to login..

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

JohnDStar's picture

I follows the manual uninstall article: http://service1.symantec.com/SUPPORT/ent-security....
Because when I tried uninstalling normal way it would not allow me too. This is the error:

Rafeeq's picture

use the tool wholock me, it will tell you who is locking it, should be IIS i guess.
http://www.dr-hoiby.com/WhoLockMe/

JohnDStar's picture

This tool does not work on Win2008.
I think the probably is the uninstall left some registry keys which have no owner/permissions set on them with a broken sid and it will not allow me to take permission on it so i can delete them.

Rafeeq's picture

Can you check where its stopping using this tool
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
p
ut a filter for msiexec.exe when the error pops up , check the registry path 

JohnDStar's picture

I'm not sure if this might be part of the problem but Symantec Endpoint Protection Manager service is still listed in services however when i click on it it says cannot find the path and no description is available.

Rafeeq's picture

seems like its marked for deletion, reboot the box onces should fix it

JohnDStar's picture

Reboot seemed to have removed the service however still recieving that error^. I think its best if i just reformat.

JohnDStar's picture

Hello,

I tried restoring the DB and then copying the server.xl and the keystore.jks files and running the reconfigure server wizard again however i still getting the java -1 error in the event view and unable to login to the console the symantec manager service stops after incorrect try. It seems like IIS as i'm to bring up the web console however still cannot login and same thing happens. Anyone know what can be the issue here?

Thanks.

JohnDStar's picture

scm-server-0.log:

2010-04-01 12:03:48.507 SEVERE: ================== Server Environment ===================
2010-04-01 12:03:48.508 SEVERE: os.name = Windows Server 2008
2010-04-01 12:03:48.509 SEVERE: os.version = 6.1
2010-04-01 12:03:48.509 SEVERE: os.arch = x86
2010-04-01 12:03:48.509 SEVERE: java.version = 1.6.0_14
2010-04-01 12:03:48.518 SEVERE: java.vendor = Sun Microsystems Inc.
2010-04-01 12:03:48.518 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2010-04-01 12:03:48.518 SEVERE: java.vm.version = 14.0-b16
2010-04-01 12:03:48.519 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2010-04-01 12:03:48.519 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2010-04-01 12:03:48.519 SEVERE: java.user = null
2010-04-01 12:03:48.520 SEVERE: user.language = en
2010-04-01 12:03:48.520 SEVERE: user.country = US
2010-04-01 12:03:48.520 SEVERE: scm.server.version = 11.0.5002.333
2010-04-01 12:03:48.553 INFO: Server startup
2010-04-01 12:03:49.795 FINE: updProcessState: checking...
2010-04-01 12:03:49.797 FINE: updProcessState: The process status has been checked.
2010-04-01 12:03:49.798 FINE: updProcessState: checking...
2010-04-01 12:03:49.800 FINE: updProcessState: The process status has been checked.
2010-04-01 12:03:51.328 INFO: use transport url:http://localhost:8014/secars/secars.dll
2010-04-01 12:03:51.328 SEVERE: ================== StartClientTransport ===================
2010-04-01 12:03:51.835 FINE: Task scheduled
2010-04-01 12:03:51.836 SEVERE: Schedule is started!
2010-04-01 12:03:53.053 WARNING: Log property file does not exist.
2010-04-01 12:03:53.652 FINE: Test db connection successfully.
2010-04-01 12:03:57.871 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {ECCC5006-EF61-4c99-829A-417B6C6AD963}, sequenceNum= 2008021700
2010-04-01 12:03:57.871 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {EA960B33-2196-4d53-8AC4-D5043A5B6F9B}, sequenceNum= 80820001
2010-04-01 12:03:57.871 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E5A3EBEE-D580-421e-86DF-54C0B3739522}, sequenceNum= 100309020
2010-04-01 12:03:57.872 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E5A3EBEE-D580-421e-86DF-54C0B3739522}, sequenceNum= 100308020
2010-04-01 12:03:57.872 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E1A6B4FF-6873-4200-B6F6-04C13BF38CF3}, sequenceNum= 100309020
2010-04-01 12:03:57.872 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E1A6B4FF-6873-4200-B6F6-04C13BF38CF3}, sequenceNum= 100308020
2010-04-01 12:03:57.872 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {DB206823-FFD2-440a-9B89-CCFD45F3F1CD}, sequenceNum= 80820001
2010-04-01 12:03:57.872 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {D3769926-05B7-4ad1-9DCF-23051EEE78E3}, sequenceNum= 100301001
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2010-04-01 12:03:57.872 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {C60DC234-65F9-4674-94AE-62158EFCA433}, sequenceNum= 100401002
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2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {C13726A9-8DF7-4583-9B39-105B7EBD55E2}, sequenceNum= 80820001
2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {812CD25E-1049-4086-9DDD-A4FAE649FBDF}, sequenceNum= 100309020
2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {812CD25E-1049-4086-9DDD-A4FAE649FBDF}, sequenceNum= 100308020
2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {4F889C4A-784D-40de-8539-6A29BAA43139}, sequenceNum= 91111048
2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {42B17E5E-4E9D-4157-88CB-966FB4985928}, sequenceNum= 100301001
2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {42B17E5E-4E9D-4157-88CB-966FB4985928}, sequenceNum= 91231021
2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100401002
2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100324037
2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100324022
2010-04-01 12:03:57.875 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100324002
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100323041
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2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100323002
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100322040
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100322023
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100322004
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100321020
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100321004
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100320022
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100320004
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100319041
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100319023
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100319003
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100318040
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100318034
2010-04-01 12:03:57.876 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100318016
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100317051
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100317021
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100316003
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100315040
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100315022
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100315003
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100314003
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100313021
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100313002
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100312037
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100312022
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100312003
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100311036
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100311021
2010-04-01 12:03:57.877 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100311002
2010-04-01 12:03:57.878 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100310037
2010-04-01 12:03:57.878 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100310022
2010-04-01 12:03:57.878 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100310002
2010-04-01 12:03:57.878 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100309048
2010-04-01 12:03:57.878 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100309032
2010-04-01 12:03:57.878 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100309009
2010-04-01 12:03:57.878 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 100308057
2010-04-01 12:04:03.321 FINE: Test db connection successfully.
2010-04-01 12:04:13.321 FINE: Test db connection successfully.
2010-04-01 12:04:19.589 INFO: PackageTask deployed fileCheckSum: fcb6f026b4c552dc83beee5fcc739ded
2010-04-01 12:04:19.607 INFO: PackageTask deployed fileCheckSum: fcb6f026b4c552dc83beee5fcc739ded
2010-04-01 12:04:20.157 INFO: PackageTask.publishGroup(): cmd= "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\sempub.exe" "-group" "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\60379BA0A1D9E9A800E671F159B300EA" "0DD6E0092D31CCE9B587A0967DE9B6B8" "8136EC25A1D9E9A800663D106674DB6D" "5EF4053CA1D9E9A80110E7E5FED9029A" "8014" "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager"
2010-04-01 12:04:20.307 INFO: PackageTask.publishGroup(): returnCode = 0(Unknown Error Code) errBuf = success
2010-04-01 12:04:20.307 INFO: PackageTask.publishGroup(): success
2010-04-01 12:04:20.526 INFO: PackageTask.publishGroup(): cmd= "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\sempub.exe" "-group" "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\46944DF7A1D9E9A800F4AF1E697D5AFC" "0DD6E0092D31CCE9B587A0967DE9B6B8" "8136EC25A1D9E9A800663D106674DB6D" "5EF4053CA1D9E9A80110E7E5FED9029A" "8014" "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager"
2010-04-01 12:04:20.658 INFO: PackageTask.publishGroup(): returnCode = 0(Unknown Error Code) errBuf = success
2010-04-01 12:04:20.658 INFO: PackageTask.publishGroup(): success
2010-04-01 12:04:21.006 INFO: PackageTask.publishGroup(): cmd= "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\sempub.exe" "-group" "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\7FF6F80DA1D9E9A800A956AD400453AF" "0DD6E0092D31CCE9B587A0967DE9B6B8" "8136EC25A1D9E9A800663D106674DB6D" "5EF4053CA1D9E9A80110E7E5FED9029A" "8014" "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager"
2010-04-01 12:04:21.145 INFO: PackageTask.publishGroup(): returnCode = 0(Unknown Error Code) errBuf = success
2010-04-01 12:04:21.145 INFO: PackageTask.publishGroup(): success
2010-04-01 12:04:21.382 INFO: PackageTask.publishGroup(): cmd= "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\sempub.exe" "-group" "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\06EF08DDA1D9E9A800B83842A6033108" "0DD6E0092D31CCE9B587A0967DE9B6B8" "8136EC25A1D9E9A800663D106674DB6D" "5EF4053CA1D9E9A80110E7E5FED9029A" "8014" "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager"
2010-04-01 12:04:21.509 INFO: PackageTask.publishGroup(): returnCode = 0(Unknown Error Code) errBuf = success
2010-04-01 12:04:21.509 INFO: PackageTask.publishGroup(): success
2010-04-01 12:04:21.683 INFO: LoginHandler->doLogin: version from database: 11.0.3.0
2010-04-01 12:04:21.683 INFO: LoginHandler->doLogin: version from server: 11.0.3.0
2010-04-01 12:04:21.688 INFO: LoginHandler->doLogin: version from template: 11.0.3.0
2010-04-01 12:04:21.705 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
com.sygate.scm.server.util.ScmServerError: Can't read local server from database!
    at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:134)
    at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:161)
    at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:119)
    at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:50)
    at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:114)
    at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:78)
    at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
    at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
    at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
    at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
    at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
    at java.lang.Thread.run(Thread.java:619)
2010-04-01 12:04:21.711 SEVERE: Shuting down server ...

Tbone65's picture

Are you using the embedded database, or SQL? Could you run an ODBC test to verify the connection?

For the embedded database:

Administrative Tools>Data Sources

System DSN>Configure SymantecEndpointSecurityDSN

Select the Login tab, enter the UserID DBA, and the SEP database password (should be the same as the SEPM login password)

Select the Database tab, enter the server name, enter the database name - sem5

Select the Network Tab, ensure TCP/IP is checked, enter the IP of the SEPM server

Select the ODBC tab, and test connection

 Symantec Technical Specialist (SCTS)

Tbone65's picture

If ODBC passes, could you run the SEP support tool, select Pre-installation check, and SEPM options, and post the collect full data for support?

 Symantec Technical Specialist (SCTS)

JohnDStar's picture

I'm using SQL not embedded database.

Thanks.

Tbone65's picture

Still verify the ODBC.

Check the System DSN configuration lists the correct SQL instance, then walk through the configuration and test the connection.

As before, if it passes, run the SEP Support Tool and post.

 Symantec Technical Specialist (SCTS)

JohnDStar's picture

Their are no ODBC sources listed under User or System DNS.
And the SEP tool ran with no problems attached is full report.

Thanks.

Tbone65's picture

If there are no sources listed, there is no connection to the database.  Run the Management Server Configuration Wizard to attempt to establish the connection.

 Symantec Technical Specialist (SCTS)

JohnDStar's picture

Okay this very wierd but I just noticed all the clients are showing online with the management server now even though I cannot login to the console still, everytime i try the SEPM service stops. And in the event log i see: The Java Virtual Machine has exited with a code of -1, the service is being stopped.
I did notice this information event also maybe related? : Login failed for user 'Domain\Username'. Reason: Token-based server access validation failed with an infrastructure error. Check for previous errors. [CLIENT: <local machine>]

This would seem to suggest the database and clients can connect fine, but i still cant login to the console.

Thanks.

JohnDStar's picture

This error is showing in SQL 2008 log also:
Login failed for user 'Domain\Username'. Reason: Token-based server access validation failed with an infrastructure error. Check for previous errors. [CLIENT: <local machine>]

The Domain\Username was the account I used for SEPM database.

Thanks.

JohnDStar's picture

The ODBC connection passed the reason it was not showing was i'm running on 64-bit which shows only if you run odbcad32.exe in C:\windows\syswow64 directory.
This is the result:

Microsoft SQL Server ODBC Driver Version 06.01.7600

Running connectivity tests...

Attempting connection
Connection established
Verifying option settings
Disconnecting from server

TESTS COMPLETED SUCCESSFULLY!

JohnDStar's picture

When i run the ODBC test using SQL server authentication and Login ID: DBA and password same as the console password the test failed with error: Connection Failed
SQLState: 28000 SQL Server Error: 18456 Login failed for user DBA. The test will pass however If i use with windows NT authentication using the network login ID

Thanks,

Tbone65's picture

In IIS, in the default app pool advanced settings, what is 'Enable 32-bit Applications' set to?  Set to False if it is not, cycle IIS, and attempt to start the SEPM Service.

Otherwise, could you post both the scm-server-0.log located in \Program Files(x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\logs, and the HTTP error logs \Windows\System32\LogFiles\HTTPERR.

 Symantec Technical Specialist (SCTS)

JohnDStar's picture

I notice this error in the SQL logs as well: Login failed for user 'DBA'. Reason: An attempt to login using SQL authentication failed. Server is configured for Windows authentication only

Tbone65's picture

If you use the windows NT authentication and get it to pass, are you able to start the manager service and log in?  Start the services, wait a few seconds then refresh to see if it stays started.

 Symantec Technical Specialist (SCTS)

JohnDStar's picture

The manager service is started right now, but everytime i try to login it fails and the service stops.

Tbone65's picture

The scm log didn't post, try to upload it.

 Symantec Technical Specialist (SCTS)

Tbone65's picture

The service is probably stopping a few seconds after you start it, this what is preventing you from logging in.

Did you check the default app pool setting in IIS?

 Symantec Technical Specialist (SCTS)

JohnDStar's picture

Yes default app pool setting is set to False

kavin's picture

Can you also post the catilina.out file on this thread. and also check what port you are using during the logon to the SEPM console. i.e loclhost:8443