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  • 1.  failed to connect to server

    Posted Aug 25, 2011 11:18 AM

    My SEP was running fine and i made a mistake and run the SEPM installation and when i went to login i got a message saying "failed to connect to server make sure server is running and your session has not timed out" i went to my services and notice that the Symantec Endpoint Protection Manager service was not running, i tryed to start the service, but i got a message saying that it started then stoped.

    In the application event vewer i got 3 erros that are as follows:

    1. semsrv failed to start

    2. could not load Java virtual machine

    3. The LoadLibrary function failed for the following reason: The specified module could not be found.

    I was looking on old threads and found one that was recomending changing the defauld por from 8005 to 8006 which i did, but did not work.

    I will be very thankfull for any help you could provide!



  • 2.  RE: failed to connect to server

    Posted Aug 25, 2011 11:31 AM

    what database do u use, embedded or sQL?

    what was the last update done to the server? did u install any newer version of Java?

    from add/remove programs, remove all java versions and try restarting the service

    in the sepm \logs folder look for semserver0.log and post it here.



  • 3.  RE: failed to connect to server

    Posted Aug 25, 2011 11:31 AM

    Please go to add remove perform repair on Sep manager

    followed by Management server configuration which will come up once repair is done



  • 4.  RE: failed to connect to server

    Posted Aug 25, 2011 11:44 AM

    Please find the related documents below for help !

    "Failed to connect to the server" error when logging on to the Symantec Endpoint Protection Manager.
    http://www.symantec.com/docs/TECH123142

    Symantec Endpoint Protection Manager 11.x communication troubleshooting
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007101711103548


    General Troubleshooting Steps for Failed to Connect
    Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log
    http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/86368136366e1ad78025734e004734d9?OpenDocument


    Unable to Logon to Symantec Endpoint Protection Manager. Error: "Failed to connect to the server, Verify that server name and port are correct".
    http://service1.symantec.com/support/ent-security.nsf/docid/2007103013541248


    Error: "Failed to connect to the server" while logging into Symantec Endpoint Protection Manager console(Java 1)
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007100309555748?Open&seg=ent



  • 5.  RE: failed to connect to server

    Posted Aug 25, 2011 12:12 PM

    i am running the database that comes with the program

    no, i was unable to open the Quarentine logs infected log via IE and i went and reinstall the application, once it finnished i tried login in and i got that message

    i removed the java that was installed, tried to start the service, but got the same error i got when i tried prevously.

    here is the log

    2011-08-15 23:24:30.928 SEVERE: ================== Server Environment ===================
    2011-08-15 23:24:30.934 SEVERE: os.name = Windows Server 2008
    2011-08-15 23:24:30.935 SEVERE: os.version = 6.1
    2011-08-15 23:24:30.936 SEVERE: os.arch = x86
    2011-08-15 23:24:30.937 SEVERE: java.version = 1.6.0_14
    2011-08-15 23:24:30.937 SEVERE: java.vendor = Sun Microsystems Inc.
    2011-08-15 23:24:30.938 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2011-08-15 23:24:30.939 SEVERE: java.vm.version = 14.0-b16
    2011-08-15 23:24:30.940 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2011-08-15 23:24:30.941 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2011-08-15 23:24:30.942 SEVERE: java.user = null
    2011-08-15 23:24:30.942 SEVERE: user.language = en
    2011-08-15 23:24:30.943 SEVERE: user.country = US
    2011-08-15 23:24:30.944 SEVERE: scm.server.version = 11.0.6000.550
    2011-08-15 23:24:42.708 SEVERE: ================== StartClientTransport ===================
    2011-08-15 23:24:44.313 SEVERE: Schedule is started!
    2011-08-17 11:18:30.910 SEVERE: Unknown Exception
    javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1 ]
        at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3041)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2987)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2789)
        at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2703)
        at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:293)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:193)
        at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:136)
        at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:66)
        at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:667)
        at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:288)
        at javax.naming.InitialContext.init(InitialContext.java:223)
        at javax.naming.ldap.InitialLdapContext.<init>(InitialLdapContext.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:192)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:165)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLogin(LdapUtils.java:92)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:106)
        at com.sygate.scm.server.util.ldap.DirectoryAuthenticator.authenticate(DirectoryAuthenticator.java:148)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.verifyAdmin(AdminAuthenticator.java:391)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:264)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:167)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:68)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:48)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:116)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Thread.java:619)
    2011-08-24 12:23:08.702 SEVERE: Schedule is stopped!



  • 6.  RE: failed to connect to server

    Posted Aug 25, 2011 12:23 PM

    Did you try performing repair as mentioned above



  • 7.  RE: failed to connect to server

    Posted Aug 25, 2011 12:28 PM

    try doing a repair from add/remove programs

    and then run the management server configuration wizard 

    does it say anything about authenticaion error, coz the log says about LDAP authentication



  • 8.  RE: failed to connect to server

    Posted Aug 25, 2011 12:30 PM

    Uninstall the existing Java from the server and then do a repair it should help.



  • 9.  RE: failed to connect to server

    Posted Aug 25, 2011 01:05 PM

    I did and got a error message when login in saying "unexpected server error"



  • 10.  RE: failed to connect to server

    Posted Aug 25, 2011 01:08 PM

    I did and got an other error message when login in



  • 11.  RE: failed to connect to server

    Posted Aug 25, 2011 01:09 PM

    I uninstalled the Java and then installed it again, but you are saying to unistall the java and while the java is uninstalled to do a repair?



  • 12.  RE: failed to connect to server

    Posted Aug 25, 2011 01:20 PM

    I did uninstall and repair after uninstalling the existing Java, but still getting the unexpected server error message



  • 13.  RE: failed to connect to server

    Posted Aug 25, 2011 01:29 PM

    restart server and try loggin in, if it fails post the new scmserver0.log



  • 14.  RE: failed to connect to server

    Posted Aug 25, 2011 01:33 PM

    2011-08-15 23:24:30.928 SEVERE: ================== Server Environment ===================
    2011-08-15 23:24:30.934 SEVERE: os.name = Windows Server 2008
    2011-08-15 23:24:30.935 SEVERE: os.version = 6.1
    2011-08-15 23:24:30.936 SEVERE: os.arch = x86
    2011-08-15 23:24:30.937 SEVERE: java.version = 1.6.0_14
    2011-08-15 23:24:30.937 SEVERE: java.vendor = Sun Microsystems Inc.
    2011-08-15 23:24:30.938 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2011-08-15 23:24:30.939 SEVERE: java.vm.version = 14.0-b16
    2011-08-15 23:24:30.940 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2011-08-15 23:24:30.941 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2011-08-15 23:24:30.942 SEVERE: java.user = null
    2011-08-15 23:24:30.942 SEVERE: user.language = en
    2011-08-15 23:24:30.943 SEVERE: user.country = US
    2011-08-15 23:24:30.944 SEVERE: scm.server.version = 11.0.6000.550
    2011-08-15 23:24:42.708 SEVERE: ================== StartClientTransport ===================
    2011-08-15 23:24:44.313 SEVERE: Schedule is started!
    2011-08-17 11:18:30.910 SEVERE: Unknown Exception
    javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1 ]
        at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3041)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2987)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2789)
        at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2703)
        at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:293)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:193)
        at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:136)
        at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:66)
        at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:667)
        at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:288)
        at javax.naming.InitialContext.init(InitialContext.java:223)
        at javax.naming.ldap.InitialLdapContext.<init>(InitialLdapContext.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:192)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:165)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLogin(LdapUtils.java:92)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:106)
        at com.sygate.scm.server.util.ldap.DirectoryAuthenticator.authenticate(DirectoryAuthenticator.java:148)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.verifyAdmin(AdminAuthenticator.java:391)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:264)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:167)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:68)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:48)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:116)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Thread.java:619)
    2011-08-24 12:23:08.702 SEVERE: Schedule is stopped!



  • 15.  RE: failed to connect to server

    Posted Aug 25, 2011 02:05 PM

    follow this doc, 

    http://support.microsoft.com/kb/894435

    not sure why its giving LDAP errors? are using built in authentication or your AD authentication?

     



  • 16.  RE: failed to connect to server

    Posted Aug 25, 2011 02:07 PM

    I am using my domain user and the built in admin to login



  • 17.  RE: failed to connect to server

    Posted Aug 25, 2011 02:17 PM

    is symantec embedded database service in running state?

    do u have any other application which uses 2638, u tried management server configuration also right?



  • 18.  RE: failed to connect to server

    Posted Aug 25, 2011 02:27 PM

    Yeap the embedded database service is running

    yeap i tried the management server configuration wizard and thats when i started getting a different message "unexpected server error"

    i was recomended before you asked me to do a repair on the SEPM then run the management server configuration wizard before you asked me earlier which i did and i started getting a different erro when i try to login which is the error mentined above.



  • 19.  RE: failed to connect to server

    Posted Aug 25, 2011 02:54 PM

    Hi ,

    Is this server 2008 ?



  • 20.  RE: failed to connect to server

    Posted Aug 25, 2011 02:57 PM

    ye, its 2008 R2 64bit



  • 21.  RE: failed to connect to server

    Posted Aug 25, 2011 03:00 PM

    sorry got it it is 2008

    If Net Framework 4 is installed it changes the Default AppPool's Managed Pipeline to "Integrated" which is supposed to be "Classic"  this setting would be in IIS

     

    Secondly

    Enable 32-Bit Applications if this is set to true change it to false

    However make sure no other website should get affected if they hosted

     

    then

    Restart IIS Admin Service

    4. Start SEPM service



  • 22.  RE: failed to connect to server

    Posted Aug 25, 2011 03:05 PM

    no .Net Framework 4, i am running Net Framework 3.5.1



  • 23.  RE: failed to connect to server

    Posted Aug 25, 2011 03:06 PM

    are u in console session?

     

    How to install or manage Symantec AntiVirus and Symantec Endpoint Protection components through Remote Desktop

     

    http://www.symantec.com/business/support/index?page=content&id=TECH104331



  • 24.  RE: failed to connect to server

    Posted Aug 25, 2011 03:15 PM

    I changed the manage pipeline to classic, the 32bit was already set to false, I restarted the iis admin service, started the SEPM service; however, still getting the error "unexpected server error"



  • 25.  RE: failed to connect to server



  • 26.  RE: failed to connect to server

    Posted Aug 26, 2011 07:37 AM

    Hello Wat is the current version of java installed



  • 27.  RE: failed to connect to server

    Posted Aug 26, 2011 12:29 PM

    I followed all of the different recomendatios that were giving to me none but the one that was giving to me by swapnil made a differnce. After doing a repair from add/remove program and running the "manager configuration wizard" the SEPM service starting running again, but i started geting a different error message when i tried to login "Unexpected server error" thats where i am at.



  • 28.  RE: failed to connect to server

    Posted Aug 26, 2011 12:31 PM

    Java 6 update 27. it was working fine with this version of java, if you take a look at the above recomendation in regars to Java, i follwed them and still i am having the same problem.



  • 29.  RE: failed to connect to server

    Posted Aug 26, 2011 01:42 PM

    Hello Aaron ,

     

    if you take a look in %temp% you will find two files, scm-ui.* these are the console log files, they may assist in finding the problem.

    Secondly could you please try restarting Sepm services

    Please update once you try above



  • 30.  RE: failed to connect to server

    Posted Aug 26, 2011 01:44 PM

    Also could you please try

     

    http://www.symantec.com/business/support/index?page=content&id=TECH105218



  • 31.  RE: failed to connect to server

    Trusted Advisor
    Posted Aug 26, 2011 02:43 PM

    Hello,

    I agree with Greg Suggestion on the Symantec Article - TECH93212

    However, this may occur due to many other reasons - 

    1) Might also happen if that authorized directory server account is locked or disabled in Active Directory Users and Computers....or if the password is entered incorrectly when logging in with AD Authentication Admin. When an Active Directory Authenticated Administrator attempts to log into the SEPM the SEPM sends an LDAP query to the specified AD server to check the password.

    If the password is incorrect for the user specified in the SEPM administrators properties then the error is written by Windows to the event logs.

    2) Is there any older domains still existing, that is not in use much anymore, changed structure?

     

    Hope this may give you a start!!



  • 32.  RE: failed to connect to server

    Posted Aug 29, 2011 12:05 PM

    link is broked. I copied and paste into browser and go a 404 error.



  • 33.  RE: failed to connect to server

    Posted Aug 29, 2011 12:23 PM

    English
    Check for AjaxSwing running
    AjaxSwing is running... checking for automatic login
    Performing interactive login.
    LoginPanel->getLoginAttr:  file: C:\Windows\TEMP\sesm.xml    file exists: false
    LoginPanel->getLoginAttr:  file: C:\Windows\TEMP\sesm.xml    file exists: false
    LoginPanel->getLoginAttr:  file: C:\Windows\TEMP\sesm.xml    file exists: false
    LoginPanel->getOptionButton option = less
    2011/05/05 16:54:43:961 : RMI TCP Connection(44)-192.1xx.x.xxx : [com.creamtec.ajaxswing.ClientAgentImpl] Initialization complete, instances in JVM = 2
    LoginPanel->getLoginAttr:  file: C:\Windows\TEMP\sesm.xml    file exists: false
    LoginPanel->getLoginAttr:  file: C:\Windows\TEMP\sesm.xml    file exists: false


    ############# Begin Login ###############
    GUIManager>> login: After session got cleaned up!
    ============= After login: Begin =============
    time=2011-05-05 16:56:44
    Stopping all background threads in console...
    Thu May 05 16:56:44 EDT 2011: Not Tracking User Interaction Any Longer
    Thu May 05 16:56:44 EDT 2011: Not Monitoring Server System Log Any More
    *** Registering standard images
    2011/05/05 17:12:32:712 : RMI TCP Connection(48)-192.1xx.x.xxx : [com.creamtec.ajaxswing.ClientAgentImpl] shutdown, remaining instances in JVM = 1



  • 34.  RE: failed to connect to server

    Posted Aug 29, 2011 12:41 PM

    2011-07-14 03:08:49.897 SEVERE: ================== Server Environment ===================
    2011-07-14 03:08:49.906 SEVERE: os.name = Windows Server 2008
    2011-07-14 03:08:49.907 SEVERE: os.version = 6.1
    2011-07-14 03:08:49.908 SEVERE: os.arch = x86
    2011-07-14 03:08:49.909 SEVERE: java.version = 1.6.0_14
    2011-07-14 03:08:49.909 SEVERE: java.vendor = Sun Microsystems Inc.
    2011-07-14 03:08:49.910 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2011-07-14 03:08:49.911 SEVERE: java.vm.version = 14.0-b16
    2011-07-14 03:08:49.911 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2011-07-14 03:08:49.912 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2011-07-14 03:08:49.913 SEVERE: java.user = null
    2011-07-14 03:08:49.913 SEVERE: user.language = en
    2011-07-14 03:08:49.914 SEVERE: user.country = US
    2011-07-14 03:08:49.915 SEVERE: scm.server.version = 11.0.6000.550
    2011-07-14 03:08:57.681 SEVERE: ================== StartClientTransport ===================
    2011-07-14 03:08:59.227 SEVERE: Schedule is started!
    2011-07-21 11:37:08.574 SEVERE: Unknown Exception
    javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1 ]
        at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3041)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2987)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2789)
        at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2703)
        at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:293)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:193)
        at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:136)
        at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:66)
        at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:667)
        at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:288)
        at javax.naming.InitialContext.init(InitialContext.java:223)
        at javax.naming.ldap.InitialLdapContext.<init>(InitialLdapContext.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:192)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:165)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLogin(LdapUtils.java:92)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:106)
        at com.sygate.scm.server.util.ldap.DirectoryAuthenticator.authenticate(DirectoryAuthenticator.java:148)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.verifyAdmin(AdminAuthenticator.java:391)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:264)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:167)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:68)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:48)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:116)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Thread.java:619)
    2011-07-21 11:38:21.790 SEVERE: Unknown Exception
    javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1 ]
        at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3041)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2987)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2789)
        at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2703)
        at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:293)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:193)
        at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:136)
        at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:66)
        at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:667)
        at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:288)
        at javax.naming.InitialContext.init(InitialContext.java:223)
        at javax.naming.ldap.InitialLdapContext.<init>(InitialLdapContext.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:192)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:165)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLogin(LdapUtils.java:92)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:106)
        at com.sygate.scm.server.util.ldap.DirectoryAuthenticator.authenticate(DirectoryAuthenticator.java:148)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.verifyAdmin(AdminAuthenticator.java:391)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:264)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:167)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:68)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:48)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:116)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Thread.java:619)
    2011-07-28 00:25:14.778 SEVERE: Broken content link detected! Skipping content: {42B17E5E-4E9D-4157-88CB-966FB4985928} Revision: 110721001 Reference Type: ObjReference ID: 31539534CE3CDB7200775B926621CBAD
    2011-07-29 17:15:31.358 SEVERE: Broken content link detected! Skipping content: {CC40C428-1830-44ef-B8B2-920A0B761793} Revision: 110725004 Reference Type: ObjReference ID: 4449170D46A38138269240E976427861
    2011-08-15 11:45:40.947 SEVERE: Broken content link detected! Skipping content: {812CD25E-1049-4086-9DDD-A4FAE649FBDF} Revision: 110810006 Reference Type: ObjReference ID: BCF32CCDE7787F91A2C653E7E2148E55
    2011-08-15 14:41:34.859 SEVERE: Unknown Exception
    javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1 ]
        at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3041)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2987)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2789)
        at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2703)
        at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:293)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:193)
        at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:136)
        at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:66)
        at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:667)
        at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:288)
        at javax.naming.InitialContext.init(InitialContext.java:223)
        at javax.naming.ldap.InitialLdapContext.<init>(InitialLdapContext.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:192)
        at com.sygate.scm.server.util.ldap.LdapUtils.connect(LdapUtils.java:165)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLogin(LdapUtils.java:92)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:134)
        at com.sygate.scm.server.util.ldap.LdapUtils.connectWithSimpleLoginForAD(LdapUtils.java:106)
        at com.sygate.scm.server.util.ldap.DirectoryAuthenticator.authenticate(DirectoryAuthenticator.java:148)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.verifyAdmin(AdminAuthenticator.java:391)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:264)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:167)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:68)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:48)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:116)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
        at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
        at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
        at java.lang.Thread.run(Thread.java:619)
    2011-08-15 23:21:20.147 SEVERE: Unknown Exception
    java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:903)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:876)
        at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
        at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1553)
        at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:238)
        at java.util.TimerThread.mainLoop(Timer.java:512)
        at java.util.TimerThread.run(Timer.java:462)
    2011-08-15 23:21:20.154 SEVERE: Unexpected server error. in: com.sygate.scm.server.task.PackageTask
    com.sygate.scm.server.metadata.MetadataException:
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:905)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:876)
        at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
        at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1553)
        at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:238)
        at java.util.TimerThread.mainLoop(Timer.java:512)
        at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:903)
        ... 6 more
    com.sygate.scm.server.util.ServerException: Unexpected server error.
        at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1555)
        at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:238)
        at java.util.TimerThread.mainLoop(Timer.java:512)
        at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.sygate.scm.server.metadata.MetadataException:
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:905)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:876)
        at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
        at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1553)
        ... 3 more
    Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:903)
        ... 6 more
    2011-08-15 23:21:21.202 SEVERE: Unknown Exception
    java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:903)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:876)
        at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
        at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1553)
        at com.sygate.scm.server.task.SyncLuConfigTask.syncLuConfig(SyncLuConfigTask.java:55)
        at com.sygate.scm.server.task.SyncLuConfigTask.run(SyncLuConfigTask.java:33)
        at java.util.TimerThread.mainLoop(Timer.java:512)
        at java.util.TimerThread.run(Timer.java:462)
    2011-08-15 23:21:21.202 SEVERE: Unexpected server error.
    com.sygate.scm.server.metadata.MetadataException:
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:905)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:876)
        at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
        at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1553)
        at com.sygate.scm.server.task.SyncLuConfigTask.syncLuConfig(SyncLuConfigTask.java:55)
        at com.sygate.scm.server.task.SyncLuConfigTask.run(SyncLuConfigTask.java:33)
        at java.util.TimerThread.mainLoop(Timer.java:512)
        at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:903)
        ... 7 more
    com.sygate.scm.server.util.ServerException: Unexpected server error.
        at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1555)
        at com.sygate.scm.server.task.SyncLuConfigTask.syncLuConfig(SyncLuConfigTask.java:55)
        at com.sygate.scm.server.task.SyncLuConfigTask.run(SyncLuConfigTask.java:33)
        at java.util.TimerThread.mainLoop(Timer.java:512)
        at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.sygate.scm.server.metadata.MetadataException:
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:905)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:876)
        at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
        at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1553)
        ... 4 more
    Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:903)
        ... 7 more
    2011-08-15 23:21:22.216 SEVERE: Unknown Exception
    java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
        at java.util.logging.Logger.log(Logger.java:458)
        at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:293)
        at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:274)
        at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:329)
        at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1064)
        at org.apache.catalina.core.StandardWrapper.stop(StandardWrapper.java:1289)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.startup.ContextConfig.stop(ContextConfig.java:642)
        at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:184)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.StandardContext.stop(StandardContext.java:3757)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.core.StandardHostDeployer.remove(StandardHostDeployer.java:428)
        at org.apache.catalina.core.StandardHost.remove(StandardHost.java:811)
        at org.apache.catalina.startup.HostConfig.undeployApps(HostConfig.java:848)
        at org.apache.catalina.startup.HostConfig.stop(HostConfig.java:828)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:337)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1181)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1193)
        at org.apache.catalina.core.StandardService.stop(StandardService.java:507)
        at org.apache.catalina.core.StandardServer.stop(StandardServer.java:2248)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:515)
        at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
        at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    2011-08-15 23:21:22.216 SEVERE: db is not connected! try agagin.
    2011-08-15 23:21:22.216 SEVERE: Unknown Exception during logging
    java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
        at java.util.logging.Logger.log(Logger.java:458)
        at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:293)
        at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:274)
        at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:329)
        at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1064)
        at org.apache.catalina.core.StandardWrapper.stop(StandardWrapper.java:1289)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.startup.ContextConfig.stop(ContextConfig.java:642)
        at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:184)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.StandardContext.stop(StandardContext.java:3757)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.core.StandardHostDeployer.remove(StandardHostDeployer.java:428)
        at org.apache.catalina.core.StandardHost.remove(StandardHost.java:811)
        at org.apache.catalina.startup.HostConfig.undeployApps(HostConfig.java:848)
        at org.apache.catalina.startup.HostConfig.stop(HostConfig.java:828)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:337)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1181)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1193)
        at org.apache.catalina.core.StandardService.stop(StandardService.java:507)
        at org.apache.catalina.core.StandardServer.stop(StandardServer.java:2248)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:515)
        at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
        at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    2011-08-15 23:21:23.230 SEVERE: Unknown Exception
    java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:903)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:876)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:911)
        at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:923)
        at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:215)
        at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1030)
        at com.sygate.scm.server.configmanager.ConfigManager.getSemServerStateObject(ConfigManager.java:3098)
        at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:353)
        at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1064)
        at org.apache.catalina.core.StandardWrapper.stop(StandardWrapper.java:1289)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.startup.ContextConfig.stop(ContextConfig.java:642)
        at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:184)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.StandardContext.stop(StandardContext.java:3757)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.core.StandardHostDeployer.remove(StandardHostDeployer.java:428)
        at org.apache.catalina.core.StandardHost.remove(StandardHost.java:811)
        at org.apache.catalina.startup.HostConfig.undeployApps(HostConfig.java:848)
        at org.apache.catalina.startup.HostConfig.stop(HostConfig.java:828)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:337)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1181)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1193)
        at org.apache.catalina.core.StandardService.stop(StandardService.java:507)
        at org.apache.catalina.core.StandardServer.stop(StandardServer.java:2248)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:515)
        at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
        at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    2011-08-15 23:21:23.230 SEVERE: Unexpected server error.
    com.sygate.scm.server.metadata.MetadataException:
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:905)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:876)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:911)
        at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:923)
        at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:215)
        at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1030)
        at com.sygate.scm.server.configmanager.ConfigManager.getSemServerStateObject(ConfigManager.java:3098)
        at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:353)
        at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1064)
        at org.apache.catalina.core.StandardWrapper.stop(StandardWrapper.java:1289)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.startup.ContextConfig.stop(ContextConfig.java:642)
        at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:184)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.StandardContext.stop(StandardContext.java:3757)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.core.StandardHostDeployer.remove(StandardHostDeployer.java:428)
        at org.apache.catalina.core.StandardHost.remove(StandardHost.java:811)
        at org.apache.catalina.startup.HostConfig.undeployApps(HostConfig.java:848)
        at org.apache.catalina.startup.HostConfig.stop(HostConfig.java:828)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:337)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1181)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1193)
        at org.apache.catalina.core.StandardService.stop(StandardService.java:507)
        at org.apache.catalina.core.StandardServer.stop(StandardServer.java:2248)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:515)
        at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
        at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:903)
        ... 33 more
    com.sygate.scm.server.util.ServerException: Unexpected server error.
        at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1044)
        at com.sygate.scm.server.configmanager.ConfigManager.getSemServerStateObject(ConfigManager.java:3098)
        at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:353)
        at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1064)
        at org.apache.catalina.core.StandardWrapper.stop(StandardWrapper.java:1289)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.startup.ContextConfig.stop(ContextConfig.java:642)
        at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:184)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.StandardContext.stop(StandardContext.java:3757)
        at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:996)
        at org.apache.catalina.core.StandardHostDeployer.remove(StandardHostDeployer.java:428)
        at org.apache.catalina.core.StandardHost.remove(StandardHost.java:811)
        at org.apache.catalina.startup.HostConfig.undeployApps(HostConfig.java:848)
        at org.apache.catalina.startup.HostConfig.stop(HostConfig.java:828)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:337)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1181)
        at org.apache.catalina.core.ContainerBase.stop(ContainerBase.java:1193)
        at org.apache.catalina.core.StandardService.stop(StandardService.java:507)
        at org.apache.catalina.core.StandardServer.stop(StandardServer.java:2248)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:515)
        at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
        at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    Caused by: com.sygate.scm.server.metadata.MetadataException:
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:905)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:876)
        at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:911)
        at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:923)
        at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:215)
        at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1030)
        ... 28 more
    Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
        at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
        at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
        at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
        at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
        at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
        at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
        at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
        at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
        at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)
        at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
        at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)
        at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:880)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:285)
        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:276)
        at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:903)
        ... 33 more
    2011-08-15 23:21:23.230 SEVERE: Schedule is stopped!



  • 35.  RE: failed to connect to server

    Posted Aug 29, 2011 12:51 PM

    Try  possible solution below 

    Run the Management Server Wizard again and exchange the hostname with the server IP adress of the Sepm server . Keep all other settings unchanged. After these changes it should possibly work .

     

     

     

     

     

     

     

    Please don't forget to mark your thread solved with whatever answer helped you.



  • 36.  RE: failed to connect to server

    Posted Aug 29, 2011 01:06 PM

    You must be using SQL DB

    check odbc connection document, the authentication is Windows?? 

    http://www.symantec.com/business/support/index?page=content&id=TECH103990



  • 37.  RE: failed to connect to server

    Posted Aug 29, 2011 01:17 PM

    I tried changing the name to ip and i got the same result. After entering the username and passwd, it stays there for about 60 sec then shows and error message "unexpecter server error"



  • 38.  RE: failed to connect to server

    Posted Aug 29, 2011 01:35 PM
    1. disabled User Account Control if enabled
    2. Log into the SEPM using a user account that has full rights to access the SEPM
    3. check if php5.dll is missing from "c:\program files(x86)\ Symantec\ Symantec endpoint protection manager\ Php"


  • 39.  RE: failed to connect to server

    Posted Aug 29, 2011 01:36 PM

    I believe we talked about this before, i am acutally using the "embeded" database



  • 40.  RE: failed to connect to server

    Posted Aug 29, 2011 01:37 PM
    1. disabled User Account Control if enabled
    2. Log into the SEPM using a user account that has full rights to access the SEPM
    3. check if php5.dll is missing from "c:\program files(x86)\ Symantec\ Symantec endpoint protection manager\ Php"


  • 41.  RE: failed to connect to server

    Posted Aug 29, 2011 01:41 PM

    I am unable to login to the SEPM console, anytime i enter the username and passwd, I receive and error message "unexpected server error" and this have been my problem after you recomended me to do a repair then run the server manager wizard.



  • 42.  RE: failed to connect to server

    Posted Aug 29, 2011 01:43 PM

    Yes, this php folder is there.



  • 43.  RE: failed to connect to server

    Posted Aug 29, 2011 01:46 PM

    Hello Aaron ,

    would like to know and please correct me if i am wron You are unable to login to console at all or it logs in and first 3 tabs does not show up or sepm logs in but you get prompt unexpected server error ?

    as i understand from you earlier post you have mentioned you are able to login to console after repair but you get error unexpected server error

     



  • 44.  RE: failed to connect to server

    Posted Aug 29, 2011 01:50 PM

    HOw many php folders do u have, any other version of php exists?? 

    http://www.symantec.com/business/support/index?page=content&id=TECH105051



  • 45.  RE: failed to connect to server

    Posted Aug 29, 2011 02:19 PM

    only one.



  • 46.  RE: failed to connect to server

    Posted Aug 29, 2011 02:23 PM

    I am unable to login to the console, i get the username and password, once i enter the info it look as if it is going to login then fails with the error message



  • 47.  RE: failed to connect to server

    Posted Aug 29, 2011 02:37 PM

    Last try :) 

    uninstall reinstall IIS

    do a repair of SEP from add/remove programs.



  • 48.  RE: failed to connect to server

    Posted Aug 29, 2011 06:43 PM

    I uninstalled iis, rebooted the system, did the repair from add/remove program, also did the server manager configuration wizard...got the same error.



  • 49.  RE: failed to connect to server

    Posted Aug 30, 2011 04:20 PM

    if i backup the database, uninstall the SEPM and install it again and restore de db will i loose my clients and have to do them al over again or will it keep current config?



  • 50.  RE: failed to connect to server

    Posted Aug 30, 2011 04:38 PM

    Make sure to back up the db from start all programs data back up and restore

    once the back up is complete go to drive:\programfiles\symantec\sepmanager\data\backup

    move the db zip file to other location

    Also move Server private key back up to another location as these are the certificates for clients

    once you move above to another drive or location then remove sepm and reinstall it

    After reinstall stop sep manager service and then

    move above zip file to its original location by creating backup folder

    and then re run data back up wizard to restore the db

    once db is complete

    re run the management server configuration wizard

    please do not make any changes to server private key folder

    attaching document for your reference

    http://www.symantec.com/business/support/index?page=content&id=TECH160736&actp=search&viewlocale=en_US&searchid=1314736679298



  • 51.  RE: failed to connect to server

    Posted Aug 30, 2011 05:21 PM

    Thank you guys very much for you help and patience with this situation



  • 52.  RE: failed to connect to server

    Posted Aug 30, 2011 06:51 PM

    After backing up uninstalling and installing... i am getting a new error message, hopefully this one is eassy LOL!

    You cannot log on to the console because the server is not synchronized with the database.

    Upgrade the server and then log on to the console.



  • 53.  RE: failed to connect to server

    Posted Aug 30, 2011 06:58 PM

    I am going to try a repair from add/remove program, change, repair to see if it helps!



  • 54.  RE: failed to connect to server

    Posted Aug 30, 2011 06:59 PM

    Nope, did not work...!!!

    Any ideas?



  • 55.  RE: failed to connect to server

    Posted Aug 30, 2011 07:07 PM

    I run the upgrade.bat file and all is working fine. Thank you guys one more time you have been wonderfull.