Endpoint Protection

Hello,

I seem to have problems with logging in SEPM(version 11). I tried several things: reset iis, reinstalled by wizard the Management server configuration,downloaded a tool from Microsoft to check iis. Sepm is on a XP prof pc servicepack 3 installed.

In the event viewer, also in iis-websites-symantec webserver, two missing files: secars and secreg. unable to find these two files.

Is this causing the problem?

post the scm-server-0.log from the c:\program files\symantec\symantec endpoint protection manager\tomcat\logs folder.

You have already answered the first half of the solution, yes those two are important

try to do a repair from add/remvoe programs.

at any point only one webserver can run in the IIS. stop the other webserver and just run the Symantec endpoint manager, and also post the scm-server0.log

Hello,

What were the Results from the AuthDiag Tool??

Here is the Document for you:

"Failed to connect to the database" while installing SEPM for the first time

http://www.symantec.com/docs/TECH157139

Once, you have followed the Above Document, please Run a Repair of Symantec Endpoint Protection Manager from Add/ Remove Programs.

Once, you are able to Login, please follow the Document below:

Best practices guide for installing the Symantec Endpoint Protection Manager (SEPM) on a Windows XP operating system.

http://www.symantec.com/docs/TECH91694

Hope this Helps!!

First,

Go ahead and login to your SEPM and once when you get the message "Failed to Connect Server"

go ahead with event viewer and look for the event "SEMSVC" just double click on it and post me the message which is displayed on the alert

and also try to attach the log file which is on the location

"C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tomcat\Logs "

file name

"scm-server-0.log"

the logfile scm-server-0.log:

2011-09-14 16:02:33.203 SEVERE: ================== Server Environment ===================
2011-09-14 16:02:33.218 SEVERE: os.name = Windows XP
2011-09-14 16:02:33.218 SEVERE: os.version = 5.1
2011-09-14 16:02:33.218 SEVERE: os.arch = x86
2011-09-14 16:02:33.218 SEVERE: java.version = 1.5.0_15
2011-09-14 16:02:33.218 SEVERE: java.vendor = Sun Microsystems Inc.
2011-09-14 16:02:33.234 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2011-09-14 16:02:33.234 SEVERE: java.vm.version = 1.5.0_15-b04
2011-09-14 16:02:33.234 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2011-09-14 16:02:33.234 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2011-09-14 16:02:33.234 SEVERE: java.user = null
2011-09-14 16:02:33.234 SEVERE: user.language = nl
2011-09-14 16:02:33.234 SEVERE: user.country = NL
2011-09-14 16:02:33.234 SEVERE: scm.server.version = 11.0.4014.26
2011-09-14 16:02:37.515 SEVERE: ================== StartClientTransport ===================
2011-09-14 16:02:37.796 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
java.lang.Exception: HTTP 401 Access Denied, URL: http://localhost:8014/secars/secars.dll?action=34
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:556)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:580)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:72)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:104)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

to Fixerr:

cannot find the"semsvc". I tried, several times, to log in(no result) and looked at the eventviewer, but no event!

The screenshot from eventviewer(W3SVC) is attached only once for the secars file. There is also an event because of the secreg missing file.

Translated in English it says:

"server is not able to add the virtual mainfolder /secars in folder C:\program files\symantec\Symantec Endpoint Protection Manager\Inetpub\secars because of the following failure: the system cann't find the file"

Hope this is helpful for a solution,

thanks,
 

Attachment(s)

screenshot w3svc.doc   53 KB 1 version

ARe u on remote console?

the version u r using is pretty old one, download the latest one

11.0.6 from 

https://fileconnect.symantec.com

put the serial number and download the 11.0.6

run the sepm setup.exe on the existing one, check if that completes

how many cleints do u have?

Rafeeq,

I've got a license for 12.1. The cd is allready on my desk. Is it possible to install this one without loosing my 90 clients?

12.1 does not use IIS, so any problem related to IIS will be fixed

if u have backup of Database, we should be good to go with upgrade.

anyways u have to upgrade to this version one day, lets do it now :)