Endpoint Protection

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  • 1.  Failed to Connect to Server

    Posted Jun 03, 2013 12:30 PM

    Tried booting up my Symantec Endpoint Protection this morning, and received the following error:

    Failed to Connect to the server.
    Make sure the the server is running and your session has not timed out.

    I've read through some of the previous articles, and attempte the majority of the items listed, I.E., restart services, reboot, etc.

    Can anyone assist?  I've posted the the catalina.out log, as well as the scm-server-0.log.  Thanks guys.

    2013-06-03 09:15:56.516 THREAD 1 SEVERE: ================== Server Environment ===================
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: os.name = Windows 2003
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: os.version = 5.2
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: os.arch = x86
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.version = 1.6.0_26
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.vm.version = 20.1-b02
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.user = null
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: user.language = en
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: user.country = US
    2013-06-03 09:15:56.516 THREAD 1 SEVERE: scm.server.version = 12.1.1000.157
    2013-06-03 09:16:34.892 THREAD 1 SEVERE:
    org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Sybase][ODBC Driver][SQL Anywhere]Database server not found)
     at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549)
     at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388)
     at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
     at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:522)
     at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:419)
     at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:404)
     at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:394)
     at com.sygate.scm.server.db.util.DatabaseUtilities.getDBConnection(DatabaseUtilities.java:2588)
     at com.sygate.scm.server.db.util.DatabaseUtilities.testConnection(DatabaseUtilities.java:2545)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:132)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
     at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
     at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
     at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
     at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
     at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
     at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
     at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
     at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
     at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
     at org.apache.catalina.core.StandardService.start(StandardService.java:525)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
     at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
     at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
     at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
     at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
     at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556)
     at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545)
     ... 35 more
    2013-06-03 09:16:34.892 THREAD 1 SEVERE:  in: com.sygate.scm.server.servlet.StartupServlet
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
     at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
     at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
     at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
     at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
     at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
     at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
     at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
     at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
     at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
     at org.apache.catalina.core.StandardService.start(StandardService.java:525)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    2013-06-03 09:16:34.923 THREAD 1 SEVERE: DomainId: null
    SiteId: null
    ServerId: 1DA7B551C0A801A6015C39C3A6BFAD62
    SystemEventId: 1281
    EventDesc: Unexpected server error.
    MessageId: 1
    ErrorCode: 268500992
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
     at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
     at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
     at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
     at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
     at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
     at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
     at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
     at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
     at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
     at org.apache.catalina.core.StandardService.start(StandardService.java:525)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    com.sygate.scm.server.util.ServerException: Unexpected server error.
     at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:366)
     at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
     at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:331)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:276)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
     at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
     at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
     at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
     at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
     at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
     at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
     at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
     at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
     at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
     at org.apache.catalina.core.StandardService.start(StandardService.java:525)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
     ... 26 more
    2013-06-03 09:16:37.095 THREAD 1 SEVERE: SEM: Connect to database failed
    java.sql.SQLException: SEM: Connect to database failed
     at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:468)
     at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:58)
     at java.util.logging.Logger.log(Logger.java:481)
     at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
     at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
     at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:331)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:276)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
     at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
     at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
     at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
     at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
     at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
     at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
     at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
     at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
     at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
     at org.apache.catalina.core.StandardService.start(StandardService.java:525)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Caused by: java.lang.NullPointerException
     at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:423)
     ... 32 more
     

    ----

    Jun 3, 2013 9:15:49 AM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Loading product data...
    Jun 3, 2013 9:15:49 AM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Loading user data...
    Jun 3, 2013 9:15:49 AM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Loading portal settings...
    Jun 3, 2013 9:15:49 AM org.apache.catalina.core.ApplicationContext log
    INFO: StartupServlet: [Main] Portal is initialized and running...
    Jun 3, 2013 9:15:50 AM com.symantec.sepm.ajaxswing.filter.ConsoleFilter log
    INFO: Mon Jun 03 09:15:50 PDT 2013: ConsoleFilter: Required available virtual memory for new Web UI instances = 250MB
    Jun 3, 2013 9:15:50 AM org.apache.catalina.core.ApplicationContext log
    INFO: org.tuckey.web.filters.urlrewrite.utils.Log ERROR: logLevelConf: null
    Jun 3, 2013 9:15:50 AM org.apache.catalina.core.ApplicationContext log
    INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)
    Jun 3, 2013 9:15:50 AM org.apache.catalina.core.ApplicationContext log
    INFO: AppRouter: init for com.creamtec.ajaxswing.AjaxSwingRouter@cbf9bd
    [TraceMgr] Opening log file C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    Jun 3, 2013 9:15:51 AM org.apache.catalina.core.ApplicationContext log
    INFO: Forced shutdown monitor initialized
    Protecting dada/output/agent folder with ACLs ...
    Has valid SAV license
    Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    Inside startup service Init
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
    com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
     at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
     at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
     at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
     at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
     at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
     at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
     at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
     at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
     at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
     at org.apache.catalina.core.StandardService.start(StandardService.java:525)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
    Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
     

     



  • 2.  RE: Failed to Connect to Server

    Trusted Advisor
    Posted Jun 03, 2013 01:18 PM

    Hello,

    As per the catalina.out, it shows error as below:

    Failed to connect to database after tried 20 times, please start the database!

    Check this Article:

    Symantec Endpoint Protection Manager could not connect to the database.

    http://www.symantec.com/business/support/index?page=content&id=TECH172812

    and

    also check this Thread: https://www-secure.symantec.com/connect/forums/sepm-dont-work-embedded-database-service-are-down

    Secondly, Could you check sem5.log size? Because there is a known issue.

    Could you check following article.

    Symantec Endpoint Protection Manager (SEPM) database transaction log (sem5.log) consumes excessive hard drive space in SEP SBE 12.1 RU1

    http://www.symantec.com/docs/TECH178718

    It is also recommended to migrate to the Latest version of SEP 12.1 RU2.

    Hope that helps!!



  • 3.  RE: Failed to Connect to Server

    Posted Jun 03, 2013 01:19 PM

    Caused by: com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!

    Check this Article:

    Symantec Endpoint Protection Manager could not connect to the database.

    http://www.symantec.com/business/support/index?page=content&id=TECH172812

    also check this Discussion

    https://www-secure.symantec.com/connect/forums/sepm-dont-work-embedded-database-service-are-down

    https://www-secure.symantec.com/connect/forums/error-semsrv-4096

     

    Check this artical if help

    Symantec Endpoint Protection Manager (SEPM) database transaction log (sem5.log) consumes excessive hard drive space in SEP SBE 12.1 RU1

     

    Article:TECH178718  |  Created: 2012-01-11  |  Updated: 2012-04-27  |  Article URL http://www.symantec.com/docs/TECH178718

     



  • 4.  RE: Failed to Connect to Server

    Posted Jun 03, 2013 01:31 PM

    Symantec Endpoint Protection Manager error: "Failed to connect to server. Make sure that the server is running and your session has not timed out."

     

    Article:TECH104931  |  Created: 2008-01-13  |  Updated: 2008-01-15  |  Article URL http://www.symantec.com/docs/TECH104931

    Error: "Failed to connect to the server" when attempting to log in remotely to the Symantec Endpoint Protection Manager.

     

    Article:TECH103697  |  Created: 2008-01-07  |  Updated: 2011-02-23  |  Article URL http://www.symantec.com/docs/TECH103697

    https://www-secure.symantec.com/connect/forums/failed-connect-server-make-sure-server-running-and-your-session-has-not-timed-out#comment-4514991



  • 5.  RE: Failed to Connect to Server

    Posted Jun 03, 2013 06:34 PM

    I just ended up uninstalling/reinstalling the software.  Too many discussion forms, too many solutions, that going through all of them would of taken more time to just reinstall.  It works now, thanks guys!