Endpoint Protection

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  • 1.  Failed to Connect to Server,Event ID:4098

    Posted May 26, 2010 11:21 PM

    Issue:Failed to Connect to Server
    SEPM Version:MR4MP2
    OS:Windows Server 2003 32 bit
    Scm server:Unknown Exception
    Database:Embedded
    Event Viewer Error:Event ID:4098
     
    Steps Tried:
    Unable to Start the SEPM Service
    Configured the ODBC
    Followed this Link
    http://service1.symantec.com/support/ent-security.nsf/docid/2010021103481448?Open&seg=ent
    Then Followed Few online Documents for Event ID:4096 and provided the permission for En
    Ran Management Server Configuration Wizard and then did the repair
    Restarted the Server,still didn't work
    Ran Symantec End Point Protection Support Tool
    It says Tomcat port is not listening in 8005,remote console port is not listening in 9090
    Followed this Document http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007100309555748?Open&seg=ent
    Secars Failed:HTTP 503
    I changed the Port 8005 to 8006,9090 to 9091
    Ran repair and ran management Server Configuration Wizard
    Still same issue,same error 4098,restarted the server still not working
    Please help
     


  • 2.  RE: Failed to Connect to Server,Event ID:4098

    Posted May 26, 2010 11:39 PM
    Can you please paste the scm.server0.log and catlina.out from
    Program files/symantec/symantec endpoint protection manager/tomcat/logs


  • 3.  RE: Failed to Connect to Server,Event ID:4098

    Posted May 27, 2010 08:24 AM

    Hi John,

    Please check the following article

    Title: 'Failed to connect to Server error while trying to log into SEPM'
    Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008102314514748?Open&seg=ent

    Title: 'Event ID 4096 - "Java -1" error in event log and error "Failed to connect to server" at Login on a Windows 2003 SP2'
    Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009122912023048?Open&seg=ent