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Failed to copy the eXpress Client service to....

Created: 09 Apr 2009 • Updated: 22 May 2010 | 2 comments
chiefshb's picture

While going through the log viewer in NS 6 (SP3+R10), I noticed A LOT of these warnings:

Log File Name: C:\Program Files\Altiris\Altiris Agent\Logs\a.log

Priority: 2

Date: 4/9/2009 12:23:11 PM

Tick Count: 1760902032

Host Name: <Server>

Process: aexsvc.exe (7004)

Thread ID: 9496

Module: AltirisNativeHelper.dll

Source: Altiris.NS.Utilities.RemoteServiceMgr

Description: Failed to copy the eXpress Client service to \\<Workstation>\ADMIN$\AeXSWDInstSvc.exe. Error:The network path was not found.

This type of failure can occur if a client push is currently in progress or has completed but some files are still locked. This problem can typically be solved by rebooting the computer

The problem is, these computers don't have the client installed and aren't even in commision any longer. Anyone have a suggestion on where these records might be stored so I can remove them abd is there a process to avoid this in the future?

Thanks in advance.

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erikw's picture

The mapping \\clientname\ADMIN$ does not exist, so that cuases the problem.
Somewhere on the NS you should change the path to \\clientname\C$

I hope this helps.

Regards Erik Dinamiqs is the home of VirtualStorm (

If your issue has been solved, Please mark it as solved

jharings's picture

It sounds like you are doing a discovery and automatic agent push\roll-out. So, depending on the situation, you may have what Erik mentioned, the admin share doesn't exist (which is typically caused by simple file sharing being enabled, or a GPO).

If the machines don't exist, the discovery still found the machines, and they are most likely listed in the All Windows NT\2000\XP\Vista\2003.... with NO Altiris Agent. If enabled with the default settings, the automatic agent roll-out will keep trying to push the install to machines in that collection.

So, are you doing a discovery and\or automatic agent push?


Is simple file sharing enabled?

Jim Harings
HP Enterprise Services
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