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Failed to create a placeholder Event ID 20488

Created: 27 Aug 2010 | 10 comments

I have recently deployed my FSA Archivng on Windows 2008 R2 x64 NTFS Symantec FSA version 8.0.3.1845

When I create a simple archive olicy to archive everything older than 6 months, I get a ton of Errors in the atrget server that is being archived 20488.  I see the vault increasing in size, but it is skipping a lot of files with this error.

Any idea?  I have searched the forums and there doesnt seem to be a clear cut answer.  I am also running Trend Micro (which I disabled)

Any help would be be great.

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JesusWept3's picture

can you post the event errors you're getting?

Kelley Allen's picture

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          8/28/2010 7:37:59 PM
Event ID:      20488
Task Category: File Placeholder Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MDCVFS03.lnrproperty.com
Description:
Failed to write a placeholder file
File Name: E:\ATL\General\E-PRIDE\- Business Files\- HR - Human Resources & Office Management\Photos and Logos\Event Photos\2003\The Go Game - September 2003\Team jackass\DSCF0016.JPG

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Enterprise Vault " />
    <EventID Qualifiers="49156">20488</EventID>
    <Level>2</Level>
    <Task>95</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-08-28T23:37:59.000000000Z" />
    <EventRecordID>4039</EventRecordID>
    <Channel>Symantec Enterprise Vault</Channel>
    <Computer>MDCVFS03.lnrproperty.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>E:\ATL\General\E-PRIDE\- Business Files\- HR - Human Resources &amp; Office Management\Photos and Logos\Event Photos\2003\The Go Game - September 2003\Team jackass\DSCF0016.JPG</Data>
    <Binary>54686520706172616D6574657220697320696E636F72726563742E20205B307838303037303035375D</Binary>
  </EventData>
</Event>

Kelley Allen's picture

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          8/28/2010 7:49:16 PM
Event ID:      41168
Task Category: File System Archiving Task
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      MDCVARCH02.lnrproperty.com
Description:
Validation for placeholder \\mdcvfs03.lnrproperty.com\ATL\General\desktop.ini failed.

Reason: File is not a placeholder.

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Enterprise Vault " />
    <EventID Qualifiers="0">41168</EventID>
    <Level>3</Level>
    <Task>98</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-08-28T23:49:16.000Z" />
    <EventRecordID>882630</EventRecordID>
    <Channel>Symantec Enterprise Vault</Channel>
    <Computer>MDCVARCH02.lnrproperty.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Validation for placeholder \\mdcvfs03.lnrproperty.com\ATL\General\desktop.ini failed.

Reason: File is not a placeholder.</Data>
  </EventData>
</Event>

Kelley Allen's picture

8/28/2010 8:47:44 PM    \\mdcvfs03.lnrproperty.com\ATL\General\E-PRIDE\- Business Files\- AM - Asset Mgmt and Development Files\Z - Sold Assets\6000 Fairview\6000 Fairview - Maps and Photos\Bldg 6000 Pics from Gragnolati - August 2004\Liight Box\images\DSC_0051.jpg    23093    FSA 6 MO Policy NO Quota    All Files over 6 Months    ARCHIVE     *** Error *** - Error making file: \\?\UNC\mdcvfs03.lnrproperty.com\ATL\General\E-PRIDE\- Business Files\- AM - Asset Mgmt and Development Files\Z - Sold Assets\6000 Fairview\6000 Fairview - Maps and Photos\Bldg 6000 Pics from Gragnolati - August 2004\Liight Box\images\DSC_0051.jpg a placeholder file. Value does not fall within the expected range.
8/28/2010 8:47:45 PM    \\mdcvfs03.lnrproperty.com\ATL\General\E-PRIDE\- Business Files\- AM - Asset Mgmt and Development Files\Z - Sold Assets\6000 Fairview\6000 Fairview - Maps and Photos\Bldg 6000 Pics from Gragnolati - August 2004\Liight Box\pages\DSC_0051.htm    1625    FSA 6 MO Policy NO Quota    All Files over 6 Months    ARCHIVE     *** Error *** - Error making file: \\?\UNC\mdcvfs03.lnrproperty.com\ATL\General\E-PRIDE\- Business Files\- AM - Asset Mgmt and Development Files\Z - Sold Assets\6000 Fairview\6000 Fairview - Maps and Photos\Bldg 6000 Pics from Gragnolati - August 2004\Liight Box\pages\DSC_0051.htm a placeholder file. Value does not fall within the expected range.
8/28/2010 8:47:47 PM    \\mdcvfs03.lnrproperty.com\ATL\General\E-PRIDE\- Business Files\- AM - Asset Mgmt and Development Files\Z - Sold Assets\6000 Fairview\6000 Fairview - Maps and Photos\Bldg 6000 Pics from Gragnolati - August 2004\DSC_0052.JPG    3973043    FSA 6 MO Policy NO Quota    All Files over 6 Months    ARCHIVE     *** Error *** - Error making file: \\?\UNC\mdcvfs03.lnrproperty.com\ATL\General\E-PRIDE\- Business Files\- AM - Asset Mgmt and Development Files\Z - Sold Assets\6000 Fairview\6000 Fairview - Maps and Photos\Bldg 6000 Pics from Gragnolati - August 2004\DSC_0052.JPG a placeholder file. Value does not fall within the expected range.

JesusWept3's picture

Hey Kelley,
Can you test a theory for me?

\?\UNC\mdcvfs03.lnrproperty.com\ATL\General\E-PRIDE\- Business Files\- AM - Asset Mgmt and Development Files\Z - Sold Assets\6000 Fairview\6000 Fairview - Maps and Photos\Bldg 6000 Pics from Gragnolati - August 2004\Liight Box\pages\DSC_0051.htm

1. Add it a zip file
2. Delete the DSC_0051.htm
3. Unextract the zip file and put the DSC_0051.htm back

attempt to rearchive and see if it becomes a shortcut

Kelley Allen's picture

Still no success, ran the archive task again, and same error.  What's funny is that there are a bunch of other files in the archive point that are archived succesfuly. 

JesusWept3's picture

Would suggest opening up a case with support
the only other real mention that i found was on another support thread where they seemed to suggest that these files came over from a netware or unix system where the files has Extended Attributes on them

Kelley Allen's picture

Ok, will do.  What's odd is that it is working on other folders with the exact same policy and access rights.

HDavid's picture

is there a solution? we

have a similar problem even with photo files (with .bmp)

xBuster's picture

We are experiencing exactly the same issue on a Windows 2003 R2 File Server, using EV FSA 8.0.3.1845 (SP3).

We have raised a case with this issue with Symantec and I shall update this call as soon as it has been resolved.

We are also looking to upgrade to EV FSA 8.0.3.1845 (SP5), does anyone know if this resolves this issue (cannot find it listed on any of the fixes detailed in the supporting documentation.