Endpoint Protection

 View Only
  • 1.  Failed Endpoint upgrade, need to put NAV Corporate 10.x back in place

    Posted Mar 26, 2009 11:53 AM
    I recently updated a client from NAV Corporate 10.x to the newest endpoint security.  The installation was horrible. Luckily, I just updated 4 clients initially in case there were problems.  Out of four machines, three had serious problems. The machines locked up, Excel constantly crashed, SMTP mail stopped coming through... I told the client we could troubleshoot the issues one at a time and slowly update the other clients, but they did not want to troubleshoot this issue. They want 10.x put back in place.  I've done the following:

    -Uninstalled all endpoint components from the server
    -Rebooted the server
    -Did a CCLEANER cleanup for files & registry
    -Installed 10.x on the server
    -Pushed the clients out

    The problem I have is that except for two of the machines that had endpoint security on them that I had completely uninstalled the client from, none of the machines are listed in the system center.  Two of the remaining clients are endpoint and I expected to have to remove and manually install the 10.x client.  The rest are 10.x clients that were never updated.  Is there an easy way to reassociate the clients and server, or do I have to go around and uninstall and re-install the client software?  I even tried a manualy install from the clint-inst directory on one of the existing 10.x clients, but I still can only see the two machines I'd uninstalled the clients on.  Any input would be appreciated.

    Best Wishes,

    Jeffery Smith


  • 2.  RE: Failed Endpoint upgrade, need to put NAV Corporate 10.x back in place

    Posted Mar 26, 2009 12:01 PM
    You need to copy GRC.DAT file and server certificates from the new server to the clients.

    Restoring communication between Symantec AntiVirus 10.x clients and servers




  • 3.  RE: Failed Endpoint upgrade, need to put NAV Corporate 10.x back in place

    Posted Apr 21, 2009 08:31 AM
    If the issue is not getting resolved with it, pls go to Add/remove programs and select Symantec Anti Virus and click on repair, it should solve the issue.


  • 4.  RE: Failed Endpoint upgrade, need to put NAV Corporate 10.x back in place

    Posted Apr 21, 2009 08:42 AM
    Take root certificate and grc.dat from a working machine and dump it onto the non-showing machine.

    Steps are available at service1.symantec.com/support/ent-security.nsf/docid/2005111508553148 as suggested by pbogu.


  • 5.  RE: Failed Endpoint upgrade, need to put NAV Corporate 10.x back in place

    Posted Apr 21, 2009 08:54 AM

    Import grc.dat  and server certificates to the clients. Useful link is

    http://service1.symantec.com/support/ent-security.nsf/docid/2005111508553148

     



  • 6.  RE: Failed Endpoint upgrade, need to put NAV Corporate 10.x back in place

    Posted Apr 21, 2009 09:43 AM
    copy the grc.dat file and the root certificates of the existing server....


  • 7.  RE: Failed Endpoint upgrade, need to put NAV Corporate 10.x back in place

    Posted Apr 22, 2009 11:40 AM
    Hi Jeffery, Any updates from your end?


  • 8.  RE: Failed Endpoint upgrade, need to put NAV Corporate 10.x back in place

    Posted Apr 23, 2009 05:19 AM
    It is not possible to drop these files manually.  Incase of this condition u can use Makedroputility.