Ghost Solution Suite

I have just downloaded GSS 2 trial version to see if it will satisfy our client backup needs. I was able to create a full backup for a work station, but when I ran the backup again expecting to get an incremental I got another full instead.

Warning:
Failed to find incremental, check that the client is setup correctly. A baseline backup will be performed instead.

I've looked at some other forums with the same error, but I haven't seen any solutions which seem to fit.

To answer some questions ahead of time:

The backups were done back to back, so no changes where made in between.

I can't turn of Automatic Updates because it's controlled by group policy.

I am using TrendMicro OfficeScan antivirus.

Thanks, in advance.

Sean

It could be because the anti-virus is locking certain files on the workstation, and this can prevent incrementals from completing successfully.

Can you disable the anti-virus while you perform the incremental and see if that works?

I am hesitant to do that, and if it is required it would rule this product out as a solution to my needs.

But for purposes of testing and eliminating it as the offending piece I can do it, and for that matter I might as well move the computer into a different OU so that I can turn off Windows Update.

Maybe I'll do one at a time, you know to be more scientific about it.

I moved the computer object to get it away from the GPO, and then I turned off Automatic updates. I ran a new baseline, it finished with no errors or warnings. I immediately ran a new backup (without even logging in to the target machine). but no luck. It still didn't run an incremental.

I'll try deactivating the Av next.

Deactivating the Anti-virus had no effect.

Any ideas?

On the client machine, can you search for a file called "aierror.log"?

It should be in the All Users' Applications directory (e.g. something like C:\Documents and Settings\All Users\Application Data\Symantec).

Can you see whether or not the file exists, and if it does, can you post the contents of that file here? The contents of the file might tell us why the incremental is failing.

C:\WINDOWS\bthservsdp.dat cannot be read, it maybe in use.
File C:\WINDOWS\bthservsdp.dat cannot be read, it maybe in use.
File C:\Documents and Settings\sff\NTUSER.DAT.LOG cannot be read, it maybe in use.
File C:\WINDOWS\bthservsdp.dat cannot be read, it maybe in use.
File C:\WINDOWS\bthservsdp.dat cannot be read, it maybe in use.
File C:\WINDOWS\bthservsdp.dat cannot be read, it maybe in use.

Hi Sean

These files are readlocked. This indicates a process on your machine is performing an operation on these files while the incremental backup is in progress.

You can identify the process which is performing this operation by using Process Monitor from Microsoft.

For GSS 2.0 and later, there is a simple process you can use to exclude these files from the incremental backup. Details here:

https://forums.symantec.com/syment/board/message?board.id=109&message.id=4376#M4376

I hope you were able to complete your evaluation successfully.

If you still have the system, I would be interested to know which process was accessing the named files.

Hope this helps,
Xan

Message Edited by Xan Todd on 05-23-200706:02 PM