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Failed to FTP backup archive: couldn't connect to host. Attempting to delete failed backup.

Created: 08 May 2014 • Updated: 21 May 2014 | 5 comments
This issue has been solved. See solution.

Hello,

I am trying to backup server data to a remote location but I keep getting this error

- Failed to FTP backup archive: couldn't connect to host. Attempting to delete failed backup.

- Could not delete failed backup. Check your FTP connection settings.

- Failed to deliver backup.

attached is my backup location setting

Thanks in advance

Operating Systems:

Comments 5 CommentsJump to latest comment

Alex_CST's picture

Are you seeing any connection attempts on the FTP server itself?  The logs from there will help more.

Please mark posts as solutions if they solve your problem!

http://www.cstl.com

IT_Consultant_Intern's picture

I am trying to backup to a windows 7 desktop and not a server.

I have enabled FTP from Internet Information Services but still cannot connect.

I have been trying for hours and still doesn't work.

I appreciate the help

Also how can I see the connection attemps log?

IT_Consultant_Intern's picture

I am trying to backup to a windows 7 desktop and not a server.

I have enabled FTP from Internet Information Services but still cannot connect.

I have been trying for hours and still doesn't work.

I appreciate the help

Alex_CST's picture

Try connecting to that Windows 7 desktop on ftp using something else first, like another PC with FileZilla.  You need to make sure the FTP server is functional first.

Please mark posts as solutions if they solve your problem!

http://www.cstl.com

SOLUTION
dcats's picture

Hi IT_Consultant_Intern,

After the test Alex_CST suggested, please open an SSH session to the PGP server/SEMS and use ping <IP_address_or_hostname>, telnet <IP_address_or_hostname> 21, to check if you can reach the FTP.
If you have a large backup, i.e., around 2GB or more, you may have a limitation in the FTP server.

Beside the above, please review this article:Issues configuring remote backup location FTP, SCP, for PGP Universal Server - TECH200737.

Rgs,
dcats