Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Failed to get list of reports

Created: 24 Apr 2012 • Updated: 24 Apr 2012 | 3 comments

Hi all,

I have the following product in my Enterprise Symantec BackupExec Desktop and Laptop option 2010 R3.

We have the following problem;

When I Click, the following message appears after starting the loading agent.

"Failed to get list of reports

 Could not start the Backup Exec DLO Administration Service. Please check to make sure it is running."

Thanks for your assistence.

Roberto Monteiro

Comments 3 CommentsJump to latest comment

CraigV's picture

Hi Roberto,

Is that service started up? If not, try starting it and see what it gives you.

Also make sure you're using a local service account for the DLO account as per the best practices below:

http://www.symantec.com/business/support/index?page=content&id=HOWTO21792&key=50003&basecat=BEST_PRACTICES&actp=LIST

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Roberto Monteiro's picture

Hi CraigV,

Thanks for your reply.

In the current server, we use an account with administrative privileges as see the picture below.

Are there any services not listed that I can check? is correct, I use some services with the Local System account and the other with the administrative account?

Thank again.

CraigV's picture

OK, so these all conform to the TN below:

http://www.symantec.com/business/support/index?page=content&id=TECH67215

Can you stop and start all the BE services, including the SQL service?

Also, run a repair of the BEDB using BEutility. Sometimes it gets corrupted (either a bit, or totally), and this will fix a number of issues that can be experienced.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...