Failed to initialize the class CMailboxStatistics
Hello,
I just migrated our EV Journal Server to a new physical server (keeping its original host name)...Journaling is working again but i'm getting the following error constantly... I guess Symantec's online support system is still down because i can't search their knowledge base... anyone have any ideas
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 6/18/2011 9:17:52 AM
Event ID: 3013
Task Category: Journal Task
Level: Error
Keywords: Classic
User: N/A
Computer: usboev08.BainCapital.LLC
Description:
Failed to initialize the class CMailboxStatistics
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="49156">3013</EventID>
<Level>2</Level>
<Task>27</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-18T13:17:52.000000000Z" />
<EventRecordID>126797</EventRecordID>
<Channel>Symantec Enterprise Vault</Channel>
<Computer>usboev08.BainCapital.LLC</Computer>
<Security />
</System>
<EventData>
<Data>CMailboxStatistics</Data>
</EventData>
</Event>
Comments
Can you look in the
Can you look in the ComputerEntry table in the EnterpriseVaultDirectory database and verify the install path for EV? Could be the install paths don't match.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
the path is
the path is incorrect....program files is missing '(x86)'...should i just edit the entry?? Do i need to stop any EV services on that particular server before or after doing so??
yeah, stop the services and
yeah, stop the services and edit the entry to match the current location.
Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK
looks like that did the
looks like that did the trick!! thanks
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