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Failed to initialize the class CMailboxStatistics

Updated: 18 Jun 2011 | 4 comments
jasonwelch01's picture
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This issue has been solved. See solution.

Hello,

I just migrated our EV Journal Server to a new physical server (keeping its original host name)...Journaling is working again but i'm getting the following error constantly...  I guess Symantec's online support system is still down because i can't search their knowledge base...  anyone have any ideas

 

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          6/18/2011 9:17:52 AM
Event ID:      3013
Task Category: Journal Task
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      usboev08.BainCapital.LLC
Description:
Failed to initialize the class CMailboxStatistics

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Enterprise Vault " />
    <EventID Qualifiers="49156">3013</EventID>
    <Level>2</Level>
    <Task>27</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-06-18T13:17:52.000000000Z" />
    <EventRecordID>126797</EventRecordID>
    <Channel>Symantec Enterprise Vault</Channel>
    <Computer>usboev08.BainCapital.LLC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>CMailboxStatistics</Data>
  </EventData>
</Event>

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TonySterling's picture
18
Jun
2011
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Can you look in the

Can you look in the ComputerEntry table in the EnterpriseVaultDirectory database and verify the install path for EV?  Could be the install paths don't match.

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

jasonwelch01's picture
18
Jun
2011
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the path is

the path is incorrect....program files is missing '(x86)'...should i just edit the entry??  Do i need to stop any EV services on that particular server before or after doing so??

TonySterling's picture
18
Jun
2011
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yeah, stop the services and

yeah, stop the services and edit the entry to match the current location.

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

jasonwelch01's picture
18
Jun
2011
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looks like that did the

looks like that did the trick!!  thanks