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Failed to install Network adapter -- Check WINBOM

Updated: 21 May 2010 | 14 comments
Zahid.Haseeb's picture
Zahid.Haseeb
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Netbackup OS win2003
Version 6.5

i have added all network drivers from the vendor CD came with the PC but still i am facing the below error while restoring BMR backup of Domain Controller on a different hardware

Failed to install Network adapter -- Check WINBOM

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Zahid.Haseeb's picture
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2009
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Zahid.Haseeb
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 Any help will be

 Any help will be appriciated.

How do i can verify which is the specific driver for NIC. there are so many drivers in the vendor CD.

My Motherboard is Intel D45ID

my BMR backup is a domain controller backup based on Win2003 Server R2 So i need to verify the NIC s driver of different hardware 

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Zahid Haseeb

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Yasuhisa Ishikawa's picture
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2009
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Yasuhisa Ishikawa

maybe lack of RIS driver

Here is a technote of same issue.
I guess there are no RIS driver for your NIC in SRT.
http://support.veritas.com/docs/302696
Can you ask your HW vendor where the RIS driver is placed?

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Zahid.Haseeb's picture
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2009
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Zahid.Haseeb
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 The RIS driver is different

 The RIS driver is different from the normal LAN drivers which we uses for OS ?

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Yasuhisa Ishikawa's picture
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2009
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Yasuhisa Ishikawa

Yes, different

RIS driver is one for Windows Remote Installation Service, and different from that for Windows.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Zahid.Haseeb's picture
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2009
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Zahid.Haseeb
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Thanks Yasuhisa one more

Thanks Yasuhisa

one more thing which i would like to ask

The RIS drivers are included in the vendor CD. but when i go to add the RIS driver in the drivers packages i got an error

The specified does not have any drivers in it for the selected windows version

 

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Yasuhisa Ishikawa's picture
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2009
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Yasuhisa Ishikawa

No installation wizard, just copy

Zahid,

 How you are to install?  I've never tried, but by docs below, just copy RIS driver files under SRT folder.

http://support.veritas.com/docs/321293
http://support.veritas.com/docs/322756

 FYI: I've heard my colleague the some of NIC chips have no RIS driver although the vendor ships with drive collection CD.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Zahid.Haseeb's picture
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2009
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 Thanks Yasuhisa Let me see

 Thanks Yasuhisa

Let me see then i will let you know if i get any success. Thanks for your kind help

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Zahid.Haseeb's picture
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2009
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Although i have found the RIS

Although i have found the RIS drivers from the vendor CD. and i placed the inf and sys file in to the INF and DRIVERS folders but when i do this i faces the below error message while booting

Windows could not start due to an errorwhile booting from a RAMDISK..Windows failed to open the RAMDISK image

File PC-ABC\PC-ABC.ISO could not be loaded
The error Code is 21

Setup cannot continue. press any key to exit 

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Marianne van den Berg's picture
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2009
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Marianne van den Berg
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Have you tried this advice

Have you tried this advice from the BMR admin guide?
p.143:
Install NetBackup client software on the target system and perform a full BMR backup. The drivers are saved in that client’s configuration and available for use during a dissimilar system restore.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows.
Handy NBU links

wrobbins's picture
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2009
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wrobbins

WINBOM

that's weird
you asked the same question a month ago & the link I provided comes back to this thread

~ Bill

Zahid.Haseeb's picture
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2009
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Zahid.Haseeb
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 thanks all Marianne : i

 thanks all

Marianne : i have found a document which is below. are you agree with it. its not working.its a manually add procedure of RIS driver in the Netbackup

Setting up Intel(R) Gigabit Network Connection Drivers for RIS Installation
===========================================================================
To set up network drivers for RIS installation, you must copy files from the Intel(R) Network Connections Software CD to the RIS image [IMAGE_ROOT]. Follow the directions for your operating system.
 
Microsoft Windows XP and  Microsoft* Windows Server* 2003 (32-bit)
==================================================================
 
1. Create an [IMAGE_ROOT]\$oem$\$1\Drivers\NIC directory if one does not already exist.
 
2. Copy all files from the PRO1000\Win32\NDIS5x directory to the [IMAGE_ROOT]\$oem$\$1\Drivers\NIC directory.
 
3. Make the following changes to the .SIF file that is used for this image installation (located in the [IMAGE_ROOT]\I386\Templates directory): 
 

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Yasuhisa Ishikawa's picture
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2009
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Yasuhisa Ishikawa

can anoyone help?

I don't know so mach about BMR and WinPE boot process, but it seems like the client cannot access WinPE ISO image files.
Can you retry from prepareing SRT? If in vain, it's better to call windows guru or symantec.

Marine,
RIS driver is needed for  configureing NIC on WinPE, and different from that on actual working client.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Yasuhisa Ishikawa's picture
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2009
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Yasuhisa Ishikawa

bing told me

Zahid,

I searched about "error code 21" and found your post. Can you try like this post again?
https://www-secure.symantec.com/connect/forums/windows-could-not-start-due-errorwhile-booting-ramdiskwindows-failed-open-ramdisk-image

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Zahid.Haseeb's picture
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2009
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Zahid.Haseeb
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HI Yasuhisa its a different

HI Yasuhisa

its a different problem which you suggest me. when i add any RIS driver .sys(  SRT\D45iD\i386\system32\drivers  ) and .inf ( \SRT\D45iD\i386\inf ) file as per the document suggest ( http://seer.entsupport.symantec.com/docs/302696.htm )  my ISO is going crashed alway 

Any comment will be appreciated. Mark as Solution if your query is resolved
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Zahid Haseeb

zahidhaseeb.wordpress.com
 

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