Failed to install teefer driver

I have the same problem.

I have five windows 2003 servers that I installed the SEP client (MR2, MP2) on with all features enabled.  I uninstalled the client so I could install a client with only anti-virus and anti-spyware features only.  These five servers are generating a ton of "failed to install teefer driver" errors in the logs.

I'm having the same problem with Endpoint Protection 11.x. I really need this program uninstalled because it's slowing down my computer to a crawl and causing it to freeze up. I can't afford to continue to forcefully shut down my machine improperly. Please let me know what I need to do to have Cleanwipe administered to me to uninstall this program. My computer has not worked correctly since I installed it. I am using Windows XP.

Jay Green

There are typically several reasons why teefer fails to install... the one that is most common is the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DevicePath is not correct (it must be a REG_EXPAND_SZ key)

On the cleanwipe front, put a call into our support team and they will send you the link for cleanwipe.

Can you please provide me with the number to your customer support team? I recieved the software as a special offer through my job at EDS. It came in the form of a direct download from the Symantec website with authorization from the company I work for. Taking that into account, I don't have an instruction guide or any hard documentation of any kind with contact information.

I would really appreciate this very much. I need this program unistalled and amy computer back up and running at it's optimum speed again as soon as possible.

Jay Green

you should contact your local support team, rather than our support, since support for SEP @ Home is provided through each companies support desk, who in turn can contact our support function direct.

what version of SEP did you install?

I'm not sure what version it is. I recieved the program as a official download at my job during the middle of 2008 and I've only use it this one time one of my computers. It continues to freez up when I click on the program just to find out what version it is. And also, in the system tray, whenever I put the point over the icon, it says that "SEP is malfuctioning".

Listen, I understand from your last reply that I need to contact my local support team. But in my last request, I specifically asked if you could tell me how I can go about doing that. You did not answer that important question in your reply. I am seeking their help, but you did not inform me of how I can get in contact with them. This program is causing me a lot of serious problems and I really need it to be removed from my system. Please inform me on exactly how I can get in contact with the people I need to speak to. This is very important.

Jay Green

Sorry for the late reply.  Here are a couple resources for you:

Knowledge Base, which has many articles and data/ white papers that may be of help to you since you didn't have anything provided for you:

http://www.symantec.com/business/support/overview.jsp?pid=54619

There is documentation, release details, etc., available on the right side contextual navigation.

Also, here is a link to the support info.  From here, you can determine what option best suits you, including phone: http://www.symantec.com/business/support/contact_techsupp.jsp?pid=54619 

Jay, as you have said you received SEP as a special offer through your job at EDS, you do not personally have a support contract with Symantec.  The company you work for (I am assuming EDS) does.  You should contact your internal IT helpdesk first, and then have them contact Symantec support on your behalf.