Failed to install update for Virus and Spyware Definitions Win32 and Win32 (hub)
Created: 15 Mar 2013 | 14 comments
Hi, i don't know english too much, but symantec endpoint protection is telling me that the definitions are out of date, when i update them, this is what the status tells me:
Encountered an error while decompressing file C:\Documents and Settings\All Users\Datos de programa\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\LUE\Downloads\1363310556jtun_sep12ennful26.m26.
Encountered an error while processing an update for Virus and Spyware Definitions Win32 (hub).
Failed to install update for Virus and Spyware Definitions Win32.
Failed to install update for Virus and Spyware Definitions Win32 (hub).
What should i do?
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How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
i have followed the article and i did it all, the newdefs-trigger folder was created and all, but the problem persists, and also the antivirus is telling me that download insight is malfunctioning and proactive threat protection also is malfunctioning.
what can i do?
Go through below attach article
Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.
https://www-secure.symantec.com/connect/blogs/troubleshooting-articles-repairing-corrupted-definition
Thanks.
but i dont have SEPM, i only have SEP, it is the same?
if you dont have sepm, then its called unmanged installation.
for unamnged client its different. please check this document for 12.1
How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
http://www.symantec.com/business/support/index?pag...
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
i have followed the article and i did it all, the newdefs-trigger folder was created and all, but the problem persists, and also the antivirus is telling me that download insight is malfunctioning and proactive threat protection also is malfunctioning.
Hello,
You can go through my aobve second link for client troubleshoot
https://www-secure.symantec.com/connect/blogs/troubleshooting-articles-repairing-corrupted-definition
Remove Virus Definitions
https://www-secure.symantec.com/connect/downloads/remove-virus-definitions
How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
http://www.symantec.com/docs/HOWTO59193
Thanks.
I tried the first option but i don't know how to do the first step of closing the GUI. I didn't try the second option because it says its for SEPM and i dont have that one.
Try to update the defintion manually.
http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce
Download the .jdb file from above link and past in to the path which are mention in below link
How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file
Thanks.
Try uninstall / Reinstall. that should work.
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Hi,
Check with Stop the symantec services and then again start the services and aftre that download the definition and manually update it.
Otherwise you can check with repaire.
Thank& Regards,
Ambesh
Please mark your thread as 'SOLVED' with the answer that helps you.
Hi
Reinstall the Liveupdate and register it SEPM
Regards
For those following this thread:
12.1 RU2 MP1 introduces the fix for this issue:
New fixes and features in Symantec Endpoint Protection 12.1 Release Update 2 Maintenance Pack 1
This issue is only in single client and may be this issue is sort out because no any update from long time.
If you still have the issue then try the Cleanwipe tool and reinstall the SEP Client again.
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