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Failed to install update for Virus and Spyware Definitions Win32 and Win32 (hub)

Created: 15 Mar 2013 | 14 comments

Hi, i don't know english too much, but symantec endpoint protection is telling me that the definitions are out of date, when i update them, this is what the status tells me:

Encountered an error while decompressing file C:\Documents and Settings\All Users\Datos de programa\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\LUE\Downloads\1363310556jtun_sep12ennful26.m26.
Encountered an error while processing an update for Virus and Spyware Definitions Win32 (hub).
Failed to install update for Virus and Spyware Definitions Win32.
Failed to install update for Virus and Spyware Definitions Win32 (hub).
 
 
What should i do?
Operating Systems:

Comments 14 CommentsJump to latest comment

Rafeeq's picture

Follow this document

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

http://www.symantec.com/business/support/index?page=content&id=HOWTO59193
shevo11's picture

i have followed the article and i did it all, the newdefs-trigger folder was created and all, but the problem persists, and also the antivirus is telling me that download insight is malfunctioning and proactive threat protection also is malfunctioning. 

what can i do?

consoleadmin's picture

Go through below attach article

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

Article:TECH166923  |  Created: 2011-08-11  |  Updated: 2012-06-16  |  Article URL http://www.symantec.com/docs/TECH166923

https://www-secure.symantec.com/connect/blogs/troubleshooting-articles-repairing-corrupted-definition

Thanks.

Rafeeq's picture

if you dont have sepm, then its called unmanged installation.

for unamnged client its different. please check this document for 12.1

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

 

http://www.symantec.com/business/support/index?pag...

shevo11's picture

i have followed the article and i did it all, the newdefs-trigger folder was created and all, but the problem persists, and also the antivirus is telling me that download insight is malfunctioning and proactive threat protection also is malfunctioning. 

shevo11's picture

I tried the first option but i don't know how to do the first step of closing the GUI. I didn't try the second option because it says its for SEPM and i dont have that one.

consoleadmin's picture

Try to update the defintion manually.

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

Download the .jdb file from above link and past in to the path which are mention in below link

How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

Article:TECH102607  |  Created: 2007-01-08  |  Updated: 2012-06-28  |  Article URL http://www.symantec.com/docs/TECH102607

Thanks.

Ambesh_444's picture

Hi,

Check with Stop the symantec services and then again start the services and aftre that download the definition and manually update it.

Otherwise you can check with repaire.

Thank& Regards,

Ambesh

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SameerU's picture

Hi

Reinstall the Liveupdate and register it SEPM

Regards

SebastianZ's picture

For those following this thread:

12.1 RU2 MP1 introduces the fix for this issue:

New fixes and features in Symantec Endpoint Protection 12.1 Release Update 2 Maintenance Pack 1

Article:TECH204685  |  Created: 2013-04-03  |  Updated: 2013-04-12  |  Article URL http://www.symantec.com/docs/TECH204685
 
LiveUpdate is unable to decompress the virus definition updates despite ample room on the system
Fix ID: 2847004
Symptom: Symantec Endpoint Protection client will run LiveUpdate and successfully download updated content, but occasionally cannot apply the updates.  “Decompression failed for package…” errors appear in the lue.log files.
Solution: The updated LiveUpdate Express included in RU2 MP1 updates the decompression process to use less memory, which allows the extraction to occur.
technical_specialist's picture

This issue is only in single client and may be this issue is sort out because no any update from long time.

If you still have the issue then try the Cleanwipe tool and reinstall the SEP Client again.