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Failed to load xml file

Created: 10 Mar 2014 | 3 comments
john.ts's picture

 Hello ,

We recentrly upgraded out Backup Exec 2012 to SP3 both the media server and the agents. After the upgrade we are getting a backup job failed,though data were backed up, with the following log. I read the TECH184002 and in one server there is a san storage attached. But on the other two there isn't. Is there a solution for this?

 

Thank you

 

 

 
Server - "remote-server"
 
V-79-57344-42009 - Failed to load the configuration xml file.
 
C:\Program Files\Symantec\Backup Exec\Catalogs\backupserver\CatalogProcessTemporaryFolder\{B905A8AD-66F5-4B50-9023-163ED33DC23C}\p2v.xmlNote: Resource: "\\"remote-server"\EFI>System>Partition" is not snappable. Attempting to back up directly from the source volume.
Network control connection is established between 
Network data connection is established between    
 
 
 
Set Information - \\"remote-server"\EFI
 
 
 
Backup Set Information
 
Family Name: "Media created 9/3/2014 12:17:34 μμ"
Backup of "\\"remote-server"\EFI>System>Partition"
Backup set #1 on storage media #1
Backup set description: "fullbackup"
Backup Method: Full - Back Up Files - Allow incrementals and differentials using modified time
 
 
 
Backup started on 9/3/2014 at 12:17:55 μμ.
Backup completed on 9/3/2014 at 12:17:58 μμ.
 
 
 
Backup Set Summary
 
Backed up 59 files in 31 directories.
Processed 18.538.748 bytes in  3 seconds.
Throughput rate: 354 MB/min
Compression Type: Software
Software compression ratio: 1,4:1
Encryption Type: Software
 
 
 
 
 
Snapshot Technology: Started for resource: "\\"remote-server"\C:". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
 
Drive and media mount requested: 9/3/2014 12:18:02 μμ
 
No appendable media could be mounted.
Switching to overwrite operation on scratch media.
 
 
Drive and media information from media mount: 9/3/2014 12:18:06 μμ
Drive Name: B2D
Media Label: B2D018647
Media GUID: {b341084f-427f-4692-a1ab-2d5e4f3db8d1}
 
 
 
Network control connection is established between 
Network data connection is established between    
 
 
 
Set Information - \\"remote-server"\C:
 
 
 
Backup Set Information
 
Family Name: "Media created 9/3/2014 12:17:34 μμ"
Backup of "\\"remote-server"\C:"
Backup set #1 on storage media #1
Backup set description: "fullbackup"
Backup Method: Full - Back Up Files - Allow incrementals and differentials using modified time
 
 
 
Backup started on 9/3/2014 at 12:18:09 μμ.
Backup completed on 9/3/2014 at 12:25:32 μμ.
 
 
 
Backup Set Summary
 
Backed up 7357 files in 4145 directories.
Processed 5.646.655.325 bytes in  7 minutes and  23 seconds.
Throughput rate: 729 MB/min
Compression Type: Software
Software compression ratio: 1,4:1
Encryption Type: Software
 
 
 
 
 
Snapshot Technology: Started for resource: "\\"remote-server"\System?State". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot technology used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
 
 
 
Set Information - \\"remote-server"\System?State
 
 
 
Backup Set Information
 
Family Name: "Media created 9/3/2014 12:17:34 μμ"
Backup of "\\"remote-server"\System?State"
Backup set #1 on storage media #1
Backup set description: "fullbackup"
Backup Method: Full - Back Up Files - Allow incrementals and differentials using modified time
The option to enable the restore of individual items from the database backup was selected for this backup.
 
 
 
Backup started on 9/3/2014 at 12:25:57 μμ.
 
 
 
Backup Set Detail Information
 
Media Label: IMG002286
GRT backup set folder: D:\BEData\IMG002286
The consistency check of the snapshot for the Microsoft Active Directory, Active Directory Application Mode (ADAM) or Active Directory Lightweight Directory Services (AD LDS) database and transaction logs ntds was successful.
VSS Snapshot warning. File c:\windows\system32\drivers\dcdbas64.sys is not present on the snapshot.
The disaster recovery information file D:\Program Files\Symantec\Backup Exec\sdr\Data\"remote-server".DR has been successfully updated.
You have successfully completed a backup job that includes all critical system components.
 
 
Backup completed on 9/3/2014 at 12:47:38 μμ.
 
 
 
Backup Set Summary
 
Backed up 20 System State components
Processed 17.405.136.737 bytes in  21 minutes and  41 seconds.
Throughput rate: 766 MB/min
Compression Type: Software
Software compression ratio: 1,8:1
Encryption Type: Software
Operating Systems:

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sidd3009's picture

Hello John,

There is another internal technote associated to it (TECH215414.. It would be public soon). 

I'd request you to check the following: 

1. Turn off or run a Verify job as a separate job after the backup job. 
2. If Simplified Disaster Recovery(SDR) option is turned on then run the job without it. 

Whatever be the result of it(job completes or fails), please open a case with us and refer the error along with TECH215414 along with Etrack Number 3447888 so that we could diagnose the issue further. 

Regards,

Siddhant Saini
Advanced Technical Support Engineer, Symantec Corporation 
www.symantec.com

john.ts's picture

Hello Siddhant,

I only had the chance to test 2 of the backup jobs with SDR disabled. It seems that it worked.

I will try this on the other 2 servers and then I will open a case as you recommended.

 

Will there be a solution in order to re-enable the SDR option?

 

Thanks

sidd3009's picture

Yes John, there would be a solution for it. It would take some time though. You opening a case with us would ensure that you get a solution first. 

In the mean time, you might also want to work with the first option. If you disable verify or run a verify after the job completes then perhaps that can help you keep the SDR option ON. 

Regards,

Siddhant Saini
Advanced Technical Support Engineer, Symantec Corporation 
www.symantec.com