Failed to Login to SEPM after Upgrate to RU5

Scooty_1's picture
Scooty_1
November 5th, 2009

Hi,

after successfull upgrate to RU5 (i followed the Instructions from Symantec (service stop and so on)) i can not login to SEPM and i can not open the Webpage from remote.

I found a very short scm-server-0.log:

2009-11-05 12:58:47.373 SCHWERWIEGEND: ================== Server Environment ===================
2009-11-05 12:58:47.373 SCHWERWIEGEND: os.name = Windows 2003
2009-11-05 12:58:47.373 SCHWERWIEGEND: os.version = 5.2
2009-11-05 12:58:47.373 SCHWERWIEGEND: os.arch = x86
2009-11-05 12:58:47.373 SCHWERWIEGEND: java.version = 1.6.0_14
2009-11-05 12:58:47.373 SCHWERWIEGEND: java.vendor = Sun Microsystems Inc.
2009-11-05 12:58:47.373 SCHWERWIEGEND: java.vm.name = Java HotSpot(TM) Server VM
2009-11-05 12:58:47.373 SCHWERWIEGEND: java.vm.version = 14.0-b16
2009-11-05 12:58:47.373 SCHWERWIEGEND: java.home = E:\Apps\Symantec\SEP_Manager\jdk\jre
2009-11-05 12:58:47.373 SCHWERWIEGEND: catalina.home = E:\Apps\Symantec\SEP_Manager\tomcat
2009-11-05 12:58:47.373 SCHWERWIEGEND: java.user = null
2009-11-05 12:58:47.373 SCHWERWIEGEND: user.language = de
2009-11-05 12:58:47.373 SCHWERWIEGEND: user.country = DE
2009-11-05 12:58:47.373 SCHWERWIEGEND: scm.server.version = 11.0.5002.333

thats all.

On another server (still running 11.0.2000.1567) in another environment this log file is much longer.

Anyone there has an answer whats wrong?

After the Update i had the Problem that the Service dont start.

I found a Problem in HKLM\System\currentcontrolset\services\semsrv\Parameters.

There was the JVM Option Number 0 to 3 not correcly set. The Updater write all Values in all Option.
After correcting this the Services starts. But no Login to the console.

Thanks for Help.

Filed under: , , , ,
0 votes
AravindKM's picture
AravindKM
3 weeks 16 hours ago

What is the message you are

What is the message you are getting while trying to login?
What is the type of database you are using?

Pls paste the upgrade log also here which will be present in ...\SEPM\Tomcat\logs 

0 votes
Ramji Iyyer's picture
Ramji Iyyer
3 weeks 16 hours ago

@Scooty_1

 After the successfull upgradation have u reconfigured the ODBC setting.

If not reconfigure ODBC & restart the SEPM service & login .

This will resolve ur issue.

Regards...
Ramji Iyyer

0 votes
Scooty_1's picture
Scooty_1
3 weeks 16 hours ago

no message only the Java

no message

only the Java window:

Logging on to the mangement server
This may take several seconds..

a little blue progressbar and thats all. I only can press exit.

Database is the embedded sem5.

Update.log:

Server HomeE:\Apps\Symantec\SEP_Manager\tomcat
initDatasource dbport:2638
Config schema format is upgraded from: 11.0.0.3
Launch FRame
net stop semsrv

initDatasource dbport:2638
The Symantec Embedded Database service is stopping.
The Symantec Embedded Database service was stopped successfully.

Adaptive Server Anywhere Service Utility Version 9.0.2.3654
Service "sem5" was created successfully.

E:\Apps\Symantec\SEP_Manager\tomcat\..\bin\ServiceUtil.exe -service ASANYs_sem5 -setservicerecovery

net start ASANYs_sem5
The Symantec Embedded Database service is starting.
The Symantec Embedded Database service was started successfully.

Has valid SAV license
Info>> No SNAC license file in E:\Apps\Symantec\SEP_Manager\tomcat\etc\license
execCommandFromScript cmdSeparator;;
execCommandFromScript cmdSeparator;;
execCommandFromScript cmdSeparator;;
execCommandFromScript cmdSeparator;;
execCommandFromScript cmdSeparator;;
SpmSchemaRemediator>>deleteUnsupportedClientsinSPM>> Started.
SpmSchemaRemediator>>deleteUnsupportedComputers>> UPDATE SEM_COMPUTER SET USN=?,DELETED=? WHERE (COMPUTER_ID NOT IN (SELECT SEM_AGENT.COMPUTER_ID FROM SEM_AGENT WHERE DELETED=?)) AND DELETED=?
SpmSchemaRemediator>>deleteUnsupportedComputers>> Total deleted rows:(0)
SpmSchemaRemediator>>deleteUnsupportedClients>> UPDATE SEM_CLIENT SET USN=?,DELETED=? WHERE (COMPUTER_ID IS NOT NULL AND COMPUTER_ID != '' AND COMPUTER_ID NOT IN (SELECT COMPUTER_ID FROM SEM_COMPUTER WHERE DELETED=?)) AND DELETED=? AND GROUP_IS_OU=0
SpmSchemaRemediator>>deleteUnsupportedClients>> Total deleted rows:(0)
SpmSchemaRemediator>>deleteUnsupportedClientsinSPM>> Finished.
Update Binary File Delete Flag start
Updating Binary_file ID: 'C46B17F633C8E83D4092F7A770AFD73B'
Updating Binary_file ID: 'FE0671B6F7A8416624B79A1977950DAD'
Updating Binary_file ID: '7F6E9B1584765B290D72240E65115226'
Updating Binary_file ID: 'AFA7C0E3AFD2D1C7F81B1731F2F81CD6'
Updating Binary_file ID: 'FAA610C73CE7A60EE842ED7A91587E79'
Updating Binary_file ID: 'FE88A391B8FCFCB48330887F88AF0D18'
Updating Binary_file ID: '513A03AD328FF16C256F7189E32B0012'
Updating Binary_file ID: 'E246FCDD61EB0E8645156857787E8572'
Updating Binary_file ID: 'FBF5928E049ED11FCDCD7C2070D92C2E'
Updating Binary_file ID: '84F3B3F71876D9C3B39C8550640EF078'
Updating Binary_file ID: '05084C193EFBBD67FF98E7603D4BCD5A'
Updating Binary_file ID: '5F072B54E9E31C0965353E34764CCC4D'
Updating Binary_file ID: '0586398F6C2FB3D1B278A8BA042A7547'
Updating Binary_file ID: 'FE05C33B7C10D7027155536E451890D4'
Updating Binary_file ID: '13F1C84D0A7B73B582270D5D85B2D39C'
Updating Binary_file ID: '0BCD652F479A311B6AD5298B1EC27C4C'
Updating Binary_file ID: '1AFEC85A77979507EAEABA365694E775'
Updating Binary_file ID: '12511EB85BB105D6FC979A77527354C1'
Updating Binary_file ID: 'DA1F035606CB904F7CBCB81971AD19FF'
Updating Binary_file ID: '71E94C9A5D71B0D4BD95C73B365F1D09'
Updating Binary_file ID: 'ABC02D1658FE607CA6DC689A09CDA365'
Updating Binary_file ID: '5CB56DC310BB97F39BC23B1EA6F2F91C'
Updating Binary_file ID: '211B11A87C5125ABDC454A76FCE477DA'
Updating Binary_file ID: '4C9496992A06B02CF356758877933982'
Updating Binary_file ID: '0745A20274ED53B3FAAD8015CC8AFC5B'
Updating Binary_file ID: 'C51844BB2D85D539BC1D7AFD7C0981E6'
Updating Binary_file ID: 'E1DE099755DA0B87156484155AD8F382'
Updating Binary_file ID: '402CB3ABA3D307B7800FBD64671E1301'
Updating Binary_file ID: '04E16F0338E832F23C88331DBF5164F1'
Updating Binary_file ID: '108DCEC49CF88CA0567376BF897BBC71'
Updating Binary_file ID: '970AC0BBC6632AE525EE9AF475E30B34'
Updating Binary_file ID: '70A97DDB4854D606147D52C50B928D2E'
Updating Binary_file ID: 'DA0350B521B3BEB95C7156F485A43B15'
Updating Binary_file ID: '1C8A1640A27BEA800FE614CF7F7D229C'
Updating Binary_file ID: 'EBE33CF579F5CCEBF1429858C6615415'
Updating Binary_file ID: 'D7DEA941C003BB8B568A6E154F211995'
Updating Binary_file ID: '2A7B08AD588D1228413270437DFD26BF'
Updating Binary_file ID: 'ACFE9294A971AF9E0582BF53DFCEEC56'
Updating Binary_file ID: '2C4FF8A5B9826D556F3BA9CA3131F977'
UPDATE SQL : UPDATE BINARY_FILE SET DELETED=0 WHERE ID IN ('C46B17F633C8E83D4092F7A770AFD73B', 'FE0671B6F7A8416624B79A1977950DAD', '7F6E9B1584765B290D72240E65115226', 'AFA7C0E3AFD2D1C7F81B1731F2F81CD6', 'FAA610C73CE7A60EE842ED7A91587E79', 'FE88A391B8FCFCB48330887F88AF0D18', '513A03AD328FF16C256F7189E32B0012', 'E246FCDD61EB0E8645156857787E8572', 'FBF5928E049ED11FCDCD7C2070D92C2E', '84F3B3F71876D9C3B39C8550640EF078', '05084C193EFBBD67FF98E7603D4BCD5A', '5F072B54E9E31C0965353E34764CCC4D', '0586398F6C2FB3D1B278A8BA042A7547', 'FE05C33B7C10D7027155536E451890D4', '13F1C84D0A7B73B582270D5D85B2D39C', '0BCD652F479A311B6AD5298B1EC27C4C', '1AFEC85A77979507EAEABA365694E775', '12511EB85BB105D6FC979A77527354C1', 'DA1F035606CB904F7CBCB81971AD19FF', '71E94C9A5D71B0D4BD95C73B365F1D09', 'ABC02D1658FE607CA6DC689A09CDA365', '5CB56DC310BB97F39BC23B1EA6F2F91C', '211B11A87C5125ABDC454A76FCE477DA', '4C9496992A06B02CF356758877933982', '0745A20274ED53B3FAAD8015CC8AFC5B', 'C51844BB2D85D539BC1D7AFD7C0981E6', 'E1DE099755DA0B87156484155AD8F382', '402CB3ABA3D307B7800FBD64671E1301', '04E16F0338E832F23C88331DBF5164F1', '108DCEC49CF88CA0567376BF897BBC71', '970AC0BBC6632AE525EE9AF475E30B34', '70A97DDB4854D606147D52C50B928D2E', 'DA0350B521B3BEB95C7156F485A43B15', '1C8A1640A27BEA800FE614CF7F7D229C', 'EBE33CF579F5CCEBF1429858C6615415', 'D7DEA941C003BB8B568A6E154F211995', '2A7B08AD588D1228413270437DFD26BF', 'ACFE9294A971AF9E0582BF53DFCEEC56', '2C4FF8A5B9826D556F3BA9CA3131F977') AND DELETED=1
SchemaMR3BetaToMR3 upgrade>>filterUnsupportedEventsInAvPolicies>> Started.
SchemaMR3BetaToMR3 upgrade>>filterUnsupportedEventsInAvPolicies>> Finished.
SchemaMR3BetaToMR3->deleteBrokenSoftwarePackageDeployment: there are no SoftwarePackage deployments to be processed for broken links.
syncReportingServer->serverNames: ddi7sep1
syncReportingServer->reportServers: ddi7sep1
syncReportingServer->reportingServerNames: ;ddi7sep1
syncReportingServer->check server: ddi7sep1
syncReportingServer->final reportingServerNames: ;ddi7sep1
SchemaMR3ToMR4->disableDownloadClientPackageFromURL: there are no SoftwarePackage deployments to be processed
Start UpdateLanguageForPackages...
Start updating luDownloadedContentArray...
Updating luDownloadedContentArray end
Start updating SoftwarePackage...
Updating SoftwarePackage end
Start updating SoftwarePackageCache...
Updating SoftwarePackageCache end
UpdateLanguageForPackages succeed
setActionOperandHash Done.
addNewPackage packageZipFile:E:\Apps\Symantec\SEP_Manager\tomcat\Packages\SAV32.dat packageInfoFile:E:\Apps\Symantec\SEP_Manager\tomcat\Packages\SAV32.info
addNewPackage packageZipFile:E:\Apps\Symantec\SEP_Manager\tomcat\Packages\SAV64.dat packageInfoFile:E:\Apps\Symantec\SEP_Manager\tomcat\Packages\SAV64.info
Upgrade.reregisterLiveUpdateEntries.. Started
Upgrade.reregisterLiveUpdateEntries - DONE
Command output: [
Listing of [SYSTEM\CurrentControlSet\Services\semsrv\Parameters]

REG_SZ       JVM Library    E:\Apps\Symantec\SEP_Manager\jdk\jre\bin\server\jvm.dll
REG_DWORD    JVM Option Count    10
REG_SZ       JVM Option Number 0    -Xms64m
REG_SZ       JVM Option Number 1    -Xmx256m
REG_SZ       JVM Option Number 2    -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star]
Command output: [
Listing of [SYSTEM\CurrentControlSet\Services\semsrv\Parameters]

REG_SZ       JVM Library    E:\Apps\Symantec\SEP_Manager\jdk\jre\bin\server\jvm.dll
REG_DWORD    JVM Option Count    10
REG_SZ       JVM Option Number 0    -Xms64m
REG_SZ       JVM Option Number 1    -Xmx256m
REG_SZ       JVM Option Number 2    -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star]
Command output: [
Listing of [SYSTEM\CurrentControlSet\Services\semsrv\Parameters]

REG_SZ       JVM Library    E:\Apps\Symantec\SEP_Manager\jdk\jre\bin\server\jvm.dll
REG_DWORD    JVM Option Count    10
REG_SZ       JVM Option Number 0    -Xms64m
REG_SZ       JVM Option Number 1    -Xmx256m
REG_SZ       JVM Option Number 2    -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star]
Command output: [
Listing of [SYSTEM\CurrentControlSet\Services\semsrv\Parameters]

REG_SZ       JVM Library    E:\Apps\Symantec\SEP_Manager\jdk\jre\bin\server\jvm.dll
REG_DWORD    JVM Option Count    10
REG_SZ       JVM Option Number 0    -Xms64m
REG_SZ       JVM Option Number 1    -Xmx256m
REG_SZ       JVM Option Number 2    -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star]
ServerUtil->getJVMSettings: company size = -1
    jvm option 0:  -Xms64m
REG_SZ       JVM Option Number 1    -Xmx256m
REG_SZ       JVM Option Number 2    -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star
    jvm option 1:  -Xmx256m
REG_SZ       JVM Option Number 2    -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star
    jvm option 2:  -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star
    jvm option 3:  -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star
net stop semsrv

net stop w3svc
The World Wide Web Publishing Service service is stopping.
The World Wide Web Publishing Service service was stopped successfully.

E:\Apps\Symantec\SEP_Manager\tomcat\bin\SemSvc.exe -uninstall semsrv
The service was successfully uninstalled.
net start w3svc
The World Wide Web Publishing Service service is starting.
The World Wide Web Publishing Service service was started successfully.

E:\Apps\Symantec\SEP_Manager\tomcat\bin\SemSvc.exe -install semsrv E:\Apps\Symantec\SEP_Manager\jdk\jre\bin\server\jvm.dll -Xms64m
REG_SZ       JVM Option Number 1    -Xmx256m
REG_SZ       JVM Option Number 2    -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star -Xmx256m
REG_SZ       JVM Option Number 2    -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star -XX:MinHeapFreeRatio=30
REG_SZ       JVM Option Number 3    -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star -XX:MaxHeapFreeRatio=40
REG_SZ       JVM Option Number 4    -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed
REG_SZ       JVM Option Number 5    -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar
REG_SZ       JVM Option Number 6    -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 7    -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat
REG_SZ       JVM Option Number 8    -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\;
REG_SZ       JVM Option Number 9    -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp
REG_SZ       Start Class    org.apache.catalina.star -Djava.endorsed.dirs=E:\Apps\Symantec\SEP_Manager\tomcat\common\endorsed -Djava.class.path=E:\Apps\Symantec\SEP_Manager\jdk\lib\tools.jar;E:\Apps\Symantec\SEP_Manager\tomcat\bin\bootstrap.jar -Dcatalina.base=E:\Apps\Symantec\SEP_Manager\tomcat -Dcatalina.home=E:\Apps\Symantec\SEP_Manager\tomcat -Djava.library.path=%PATH%;E:\Apps\Symantec\SEP_Manager\tomcat\bin\; -Djava.io.tmpdir=E:\Apps\Symantec\SEP_Manager\tomcat\temp -start org.apache.catalina.startup.Bootstrap -disp Symantec Endpoint Protection Manager -desc Application server which communicates with Symantec Endpoint Protection Manager consoles, Symantec Protection clients, and a database. -params start -stop org.apache.catalina.startup.Bootstrap -method main -params stop -out E:\Apps\Symantec\SEP_Manager\tomcat\logs\catalina.out -err E:\Apps\Symantec\SEP_Manager\tomcat\logs\catalina.err -current E:\Apps\Symantec\SEP_Manager\tomcat\bin
The service was successfully installed.
E:\Apps\Symantec\SEP_Manager\tomcat\..\bin\ServiceUtil.exe -service semsrv -setservicerecovery

ServiceUtil return code: 0
Reset Semsrv done.
Starting service ...
The Symantec Endpoint Protection Manager service is starting.
The Symantec Endpoint Protection Manager service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

Starting console on Windows ...
Run command:  E:\Apps\Symantec\SEP_Manager\tomcat\..\bin\sesm.bat
Export folder is not valid.

0 votes
Rafeeq's picture
Rafeeq
3 weeks 16 hours ago

Hi

where you have isntalled the sepM ? the complete path.

seems like its referring to jdk files in diff directory
if SEPM installed on c drive

the home file should refer like this

java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-10-29 14:39:31.216 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat

let me know the complete path you have installed.

Rafeeq

0 votes
Scooty_1's picture
Scooty_1
3 weeks 16 hours ago

we install SEPM to

we install SEPM to e:\apps\symantec\sep_manager\

the old version works fine in this path ...

2009-11-05 12:58:47.373 SCHWERWIEGEND: java.home = E:\Apps\Symantec\SEP_Manager\jdk\jre
2009-11-05 12:58:47.373 SCHWERWIEGEND: catalina.home = E:\Apps\Symantec\SEP_Manager\tomcat

thats all right..

@ Ramji Iyyer:

what do you mean whith reconfigure odbc ?

its the same config like the other server and a connection test is succesful, but i still can´t log in.

0 votes
AravindKM's picture
AravindKM
3 weeks 36 min ago

 Adjust the Symantec Endpoint

 Adjust the Symantec Endpoint Protection Manager heap size:
Click Start> Run.
In the Run dialog box, type regedit
Press Enter.
Locate the following registry key:
HKLM\SYSTEM\CurrentControlSet\Services\semsrv\Parameters\

Locate the following keys:
JVM Option Number 0
JVM Option Number 1

Adjust the key values upward, and for optimal performance, match the key values.
For example, to create a 1 GB static heap, set: "JVM Option Number 0" to "-Xms512m", and set "JVM Option Number 1" to "-Xmx1024m".
Close Regedit.
Click Start> Settings> Control Panel> Administrative Tools
In the Services dialog box, right-click Symantec Endpoint Protection Manager, and then click Restart

0 votes
Peterpan's picture
Peterpan
3 weeks 22 min ago

Have you try to reinstall

Have you try to reinstall IIS? or repair the SEPM? did the upgrade done successfully?

:-)

0 votes
Scooty_1's picture
Scooty_1
2 weeks 6 days ago

@

@ AravindKM

i have tried a lot of diffrent heapsizes ..  nothing changed

@Peterpan

yes i tried a reinstall of iis, a repair, a deinstall and new install...  nothing changed.
the upgrade done successfully . only the start of service and the corrupt registry values not so good, but i can handle this.

0 votes
Aniket Amdekar's picture
Aniket Amdekar
2 weeks 6 days ago

Hi, Please check the

Hi,

Please check the catalina.out file in tomcat\logs . If there is a port conflict, you will find the error for that in this log.

You can also run the sep support tool in case you do not find anything in catalins.out file.

in event viewer, make sure that you have java " -1 " error mentioned in the event description.

Aniket

+1 (1 vote)