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Failed to mount one or more virtual disk images: BE2K10R3

Created: 06 Feb 2013 | 4 comments

We're using BE 2010 R3 SP1 fully patched.  Our avvi jobs are failing randomly with "V-79-57344-38721 - Failed to mount one or more virtual disk images".  We're using san and nbd transport modes.  The jobs are GRT-enabled so we can restore invidivual files.  Hotfix 195395 has already been applied.  It happens to random virtual machines.  Has anyone run into this issue even after the hotfix that "resolves" the issue has been applied?  

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Gurvinder Rait's picture

If you run the backup with just the san or nbd selected does the Issue occur in that case ?

dgrove12's picture

Haven't tried.  I'd rather not have this be the ultimate solution since we have a job that utilizes both transport methods.  For the sake of troubleshooting though, I'll give it a shot.

dgrove12's picture

Interesting... with only one transport mode selected the error went away.  Is this a known issue?

Gurvinder Rait's picture

I saw it on one setup but could not work on it further since the customer was allright to just use san mode. You can open a case with tech support if you wish to t/s further.