I am getting similar messages. I am relatively new to MS Exchange and Symantec Mail Security. I installed MS Exchange 2003 and Symantec Mail Security 6.0.5.218 back in May 2008. I have since upgraded Mail Security to 6.0.6.235
I believe there are a couple of emails that are stuck in limbo someplace since I keep receiving the same emails and error messages about them every day for months.
Here's the email notification I get from Mail Security:
Subject:
Administrator Alert: Symantec Mail Security detected a message with an unscannable attachment or body
Body:
Location of the message: Tony C. Fantaci/Inbox Sender of the message: aegisuk@ymail.com Subject of the message: AEGIS UK - DOGS WANTED
The attachment(s) "AEGIS UK.JPG" and/or the message was Denied Access.
This was done due to the following Symantec Mail Security settings:
Scan: Auto-Protect
Rule: Unscannable File Rule (User defined action failed - Deny Access used instead)
On the Exhange Server in the Event Log here are the 4 corresponding errors for this event:
Event Type: Error
Event Source: Symantec Mail Security for Microsoft Exchange
Event Category: Quarantine
Event ID: 103
Date: 2/18/2009
Time: 10:04:56 AM
User: N/A
Computer: MAILSERVER
Description:
Failed to quarantine attachment named "AEGIS UK.JPG" in message with subject "AEGIS UK - DOGS WANTED" in "Tony C. Fantaci".
Event Type: Warning
Event Source: Symantec Mail Security for Microsoft Exchange
Event Category: Service
Event ID: 168
Date: 2/18/2009
Time: 10:04:57 AM
User: N/A
Computer: MAILSERVER
Description:
The process SAVFMSESp.exe was restarted.
Event Type: Warning
Event Source: Symantec Mail Security for Microsoft Exchange
Event Category: Service
Event ID: 168
Date: 2/18/2009
Time: 10:04:57 AM
User: N/A
Computer: MAILSERVER
Description:
The process SAVFMSESp.exe was restarted.
Event Type: Warning
Event Source: Symantec Mail Security for Microsoft Exchange
Event Category: Unscannable
Event ID: 218
Date: 2/18/2009
Time: 10:05:55 AM
User: N/A
Computer: MAILSERVER
Description:
The attachment "AEGIS UK.JPG" located in message with subject "AEGIS UK - DOGS WANTED", located in Tony C. Fantaci/Inbox has violated the following policy settings:
Scan: Auto-Protect
Rule: Unscannable File Rule (User defined action failed - Deny Access used instead)
The following actions were taken on it:
The attachment "AEGIS UK.JPG" was Denied Access for the following reason(s):
Scan Engine error. Error code: 0x80004005
Can anyone please help me rectify this situation?
Thanks!!