Symantec Management Platform (Notification Server)

Hi all,

I am new to Altiris and i am trying to create a software delivery task using asdk 2. So far so good, the task is created and dispatched at target computers.

The problem is that at client machine the package is downloaded and then it fails to start the task. When i look into log it shows following error message

"Failed to lauch SWD task 'firefox advertisement' with commandline ='*c:\program files\altiris\altiris agent\agents\softwaremanagement\software delivery\{guid}\cache\firefox.setup "

i have checked the file exists and when i run it using command prompt it works fine.

I am really confused as what is causing the problem.

on the otherhand at notification server side ... the task starts with status running but never ends ...

i have only notification server and no package server yet.

Any help is highky appreciated.

regards

fmadni

Firefoxsetup.exe or similar?

Why an asterisk in the command line?  Are you really just running firefox.setup?  That's Apple IIGS kind of stuff.  It should probably be setup.exe or something.

The likely answer is that the account running the task (for example, the Altiris service account) is not an administrator on the box.  For example, you installed Altiris using an Active Directory account called 'altirisadmin' but altirisadmin does not have administrator rights on local workstations.  You should determine what account is running the task and ensure it has administrator rights on the machine you're working with.

sorry for typing mistake it is firefoxsetup.exe and i fixed the * with quotes still not working

thanks mclemson for a suggestion ...

i will check into accounts, that could be the possibility, becuase i am running the tasks with altirisadmin account ... but why the task remains pending forever on the server itself.  it says task is running but nothing happens at all ... and then this is also blocking other tasks to be in queue and wait for it to finish.

thanks for all the feedback

/q or /silent?

Hi

Thanks all ... on the client side the problem was of user account .. i changed it to domain administrator account and now the packages are being downloaded and executed :)

I dont want it to be silent install so it is fine with me without adding silent switches.

thanks once again