failed to start the symantec management client application. Error coded returned 0x80070102
Updated: 19 Sep 2010 | 23 comments
The fix was listed to download 11 RU5, which is what I ALREADY have, what can I do? I ran cleanwipe and removed all previous symantec folders, ran the tool to verify that SEP can be installed and it came back green, it install, but gives me that error when I am trying to get it to a managed group....
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Check if this helps
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SMC.exe
Also one or more dll's required for the Symantec Management Client service are not installed correctly. Copy the snmpapi.dll from a working system to C:\Windows\system32 folder and then run a repair on the Endpoint Protection installation to register the dll.
Thank you,
VinodhRaj K.
Tried, but still a "no go" NOW it is doing this...
SEP IS installed, but I can not get the service to start or get this to be a managed client...
You can try this thread,
You can try this thread, check last post:
https://www-secure.symantec.com/connect/forums/sep...
Endpoint Knowledge Base
Security Best Practices
Already did, to no avail
Think it is time to make the call to Symantec... This has been the worst install so far in 500 clients...
The SNAC service also sets itself to disabled
I have run Cleanwipe like at least 7 times on this unit and manually removed all Symantec installs and did all the reg tricks and .dll fixes, NOTHING works. Tried a manual install which took, but the networking is just non existent.
You could try running
You could try running cleanwipe once again. I've had to run it twice sometimes thrice and it worked after that.
Endpoint Knowledge Base
Security Best Practices
I ran Cleanwipe 7 times
CW will not do the trick in this case.
hi
check the dcom permissions and all the steps mentioned here
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007112113262148
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
No dice on DCOM
All permissions are in place here.
Title: 'Failed to start the
Title: 'Failed to start the Symantec Management Client Service. Error code returned: 0x8007042c'
Document ID: 2009100801450448
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009100801450448?Open&seg=ent
https://www-secure.symantec.com/connect/forums/symantec-management-client-not-running
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Prachand...Did that, I will try Rafeeq's suggestion next
This is ALSO happening on CW...
Freezes at this point and CW will not continue
It's been at 11 minutes for 1/2 an hour.
I've had this happen before
I've had this happen before as well. Hitting cancel seemed to stop the SEP portion and allow cleanwipe to continue. it's like both attempt to run at the same time and they conflict with one another.
Endpoint Knowledge Base
Security Best Practices
hi
stop all the sep services, seems like tamper protection is stopping the cleanwipe
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Does CW need to be run with
Does CW need to be run with admin creds?
Endpoint Knowledge Base
Security Best Practices
Yes and I am a domain admin with full local and domain access...
I ran this locally as well as under my own name...
hi
it needs to when you have restriction to remove a software
disable symantec antivirus service.
open task manager
kill rtvscan.exe
kill smc.exe
go to services.msc
start symantec antivirus service.
does it start normal now?
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Refeeq, I tried disabling ALL services...
...Then restarting and disabling everything which should also have killed rtvscan and I went and ripped smc.exe out of the registry as well, and still encounter the same results.
Uninstall SEP Client Delete
Uninstall SEP Client
Delete the Symantec Endpoint Protection Folder from C:\Program Files\Symantec\
Open downloaded SEP CD1 for RU5
Right Click setup.exe and select Run as - Administrator
Install Unmanaged/Managed client with required features
Restart the System on the Restart prompt
Try opening the SEP Client Interface. It should be resolved.
Title: '0x80070102:Failed to open the application error after installing Symantec Endpoint Protection (SEP) 11.0 RU5 on Windows 7'
Document ID: 2009110401211048
> Web URL: http://service1.symantec.com/support/ent-security....
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Prachand, I tried the Manual install
The same result even when I did it this way. It will install, but it will never even get to the point of the restart prompt. It is like it never wants to finish and it never wants to be removed, I am of the mind that there is something wrong with that image and not SEP itself.
This is also being written in the SEP_Install.log
MSI (s) (84:60) [12:24:41:714]: Machine policy value 'DisableRollback' is 0
MSI (s) (84:60) [12:24:41:730]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 12:24:41: PrepareInstallCcSettingsTables.03FE01CF_295E_4354_A292_7DC4A810E0DA. Return value 3.
MSI (s) (84:60) [12:24:41:730]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (84:60) [12:24:41:745]: No System Restore sequence number for this installation.
MSI (s) (84:60) [12:24:41:745]: Unlocking Server
Action ended 12:24:41: INSTALL. Return value 3.
Remove the PC from
Remove the PC from network
Disable system restore.
Scan the PC in safe mode with nss tool.
download NSS and SCAN
restart the PC,
Remove SEP with all its folders and registry entries.
Reboot the PC
Install SEP.
Do this in 2-3 clients and see what is the result.
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Scanning in Safe mode is my next step...
The other information I did not think about, I will have to ask my remote admin to do the safe mode scan. I will be away next week. I am also of the mind that running Cleanwipe in SafeMode may be very helpful with this.
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