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  • 1.  Failed to update license in CCS 10.5

    Posted Jan 24, 2011 07:12 AM
    Hi, I have installed CCS 10.5 + RMS with temporary license and now I received new license and when I entered it to RMS server it went succesfully but on the CCS server I received this error: Failed to install the new license into the license store. The license file already exists in ADAM license storage. But I haven't entered it before never I see it in the Setting--> licenses page. Thanks.


  • 2.  RE: Failed to update license in CCS 10.5
    Best Answer

    Posted Jan 24, 2011 08:48 AM

    Hi,

    CCS Licenses are stored in the ADAM database. Follow these steps to reolve this issue:

    http://www.symantec.com/business/support/index?page=content&id=TECH115686&locale=en_US

    All the best !!!!



  • 3.  RE: Failed to update license in CCS 10.5

    Posted Jan 24, 2011 09:47 AM

    Good link above about the ADAM database.

    If you have to clean out a license for RMS you can find it on the

    \\<servername>\c$\ProgramData\Symantec Shared\Licenses

     

    I've had to clear out old licenses from there in the past to fix and issue, though I think its easier in RMS to add another license than the ADAM issue you listed



  • 4.  RE: Failed to update license in CCS 10.5

    Posted Jan 25, 2011 03:57 AM

    Hi,

     

    Yes that  link for CCS license file deletion from adam should help. Just to add that it applies to ccs 10.5 too!!!



  • 5.  RE: Failed to update license in CCS 10.5

    Posted Jan 25, 2011 08:52 AM

    Hi Everyone,

    It's working great for ccs 10.5 also.

    Is there some explanation about all the fields/folders I see in the o=Symantec?



  • 6.  RE: Failed to update license in CCS 10.5

    Posted Feb 01, 2011 05:03 AM

    You will need to call support to get Licenses - This is not provided with product