A failure occured accessing the SnapShot handle.
At my organization we have about 50 computers. We used to have Windows 7 32 bit but we have been upgrading them into Windows 7 64 bit. These machines were previously backed up on a regular basis. It seems that after I switch them to 64 bit, the System State throws this message:
(Server: "BACKUPSERVER") (Job: "Bigbird Full") Bigbird Full -- The job failed with the following error: A failure occurred accessing the SnapShot handle.
This happens on all of the machines that have either been upgraded or replaced with new computers. I have read all the technotes to turn off AOFO, but it doesn't make any difference. I am not sure what is causing this. I'm not too keen on giving Symantec a call given previous phone calls I've given them. I've also deleted and recreated the job, but it made no difference.
All the backups complete successfully, but we get sent FAILED messages and my boss... really doesn't like those.
Also, I don't understand AOFO. Does it use a VSS with AOFO on Windows 7? Do you leave it off and it uses VSS anyway? They don't describe it very clearly.