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A failure occurred querying the Writer status.

Created: 11 Oct 2012 • Updated: 11 Oct 2012 | 3 comments
This issue has been solved. See solution.

Hi All,

So we've had the same backups running for a few months now, then suddenly over the weekend they start to fail with the errors below. These backups include our domain controllers and Intranet, our other seem to be fine. I've gone through a lot of the Symantec knowledge base and have had no success.

Things I've tried:
(1) Restarting both the backupexec server and file server.
(2) Enabling Advanced Open File with forcing it to use Microsoft's Shadow Copy Provider.
(3) Ran "vssadmin list writers" which found 0 errors.
(4) Manually started the shadow copy service on the client server.

V-79-57344-65233 - AOFO: Initialization failure on: "\\192.168.4.98\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Event Logs, Writer ID: {EEE8C692-67ED-4250-8D86-390603070D00}, Last error: The VSS Writer failed. The operation cannot be retried (0x800423f4), State: Failed during prepare snapshot operation (8).

The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

V-79-57344-65233 - AOFO: Initialization failure on: "\\192.168.4.98\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.

Check the Windows Event Viewer for details.

Writer Name: Internet Information Services, Writer ID: {59B1F0CF-90EF-465F-9609-6CA8B2938366}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during prepare snapshot operation (8).

Writer Name: Registry, Writer ID: {AFBAB4A2-367D-4D15-A586-71DBB18F8485}, Last error: The VSS Writer ran out of memory or resources (0x800423f1), State: Failed during prepare snapshot operation (8).

The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).

Please let me know if there's any other information I can provide. I'm not really sure what could have changed in our environment that would cause certain backups to fail suddenly.

Comments 3 CommentsJump to latest comment

CraigV's picture

You definitely seem to have an issue with the VSS writers...check the TN below for more information around this:

http://www.symantec.com/business/support/index?page=content&id=TECH173983

Thanks!

PS: Check and make sure your AV on the server with the error isn't perhaps blocking access to the System State when BE tries to back it up!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

steven o's picture

Thanks Craig.  I'll start cranking through these possible solutions.  Hopefully good news to follow!

steven o's picture

Well I ended up manually creating the shadow copies on each of the servers.  I'm not sure if this is the best way to do this as I think this is supposed to be done automatically by Backup Exec?  Anyways it seems like the backups are running properly now.

Thanks for the help 

 

Steven

SOLUTION