Endpoint Protection

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  • 1.  Failure to open SEP

    Posted Jun 04, 2014 02:22 AM

    Hi,

    Please refer to attachment, I can't open SEP event started service.

    Thanks



  • 2.  RE: Failure to open SEP

    Posted Jun 04, 2014 02:26 AM
    Did you try to repair sep client ? If repair does not help reinstall sep client.


  • 3.  RE: Failure to open SEP

    Posted Jun 04, 2014 02:35 AM

    Try repair if that does not help I would try a reboot of the machine...



  • 4.  RE: Failure to open SEP

    Broadcom Employee
    Posted Jun 04, 2014 02:38 AM

    repiar using add/remove .



  • 5.  RE: Failure to open SEP

    Posted Jun 04, 2014 03:33 AM

    Hi,

    I heard that somebody modified Windows registry. But I don't know what they did.



  • 6.  RE: Failure to open SEP

    Posted Jun 04, 2014 04:28 AM
    There is no registry twick as per my knowleadge,you can repair your sep client. See below articles Window could not start the “Symantec Management Client” Service. Article:TECH187046|Created: 2012-04-23|Updated: 2012-08-17|Article URL http://www.symantec.com/docs/TECH187046 You can scan your system for symhelp tool sometime if yous system are infected with virus are not started sep service. Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues Article:TECH170752|Created: 2011-09-29|Updated: 2014-06-03|Article URL http://www.symantec.com/docs/TECH170752


  • 7.  RE: Failure to open SEP

    Posted Jun 04, 2014 04:31 AM
    This issue i have not seen earlier and as i have search for this issue. It may be possible that wrong package installation Error - 193 %1 is not a valid Win32 application. I suggest you that you can uninstall the client and reinstall it again.


  • 8.  RE: Failure to open SEP

    Broadcom Employee
    Posted Jun 04, 2014 10:01 AM

    Hi,

    Have you tried to start the service through Start --> Run ---> smc -start?

    Could you repair the SEP client through add/remove programs.

     



  • 9.  RE: Failure to open SEP

    Broadcom Employee
    Posted Jul 16, 2014 03:04 PM

    Hi,

    Is there any update?