Endpoint Protection

Hi,

I want to update SEP client from "HTTP" server.

I checked web server log and found client have downloaded exported SEP.exe

But I found no clients have been updated ....

Please advice how to verify SEP client was not downloaded or installation failure.

Thanks !

You want them to update from what HTTP server? Symantec Liveupdate?

Sorry, I want to update SEP client software from HTTP server.

If clients pulled it down then they should begin the upgrade process. Did it error out? What does the log show on the client end?

I want to know where can find the log on client.

Please advice.

Thanks !

%temp%

SEP_INST.log and/or SIS_INST.log

I couldn't find the file

Run the symhelp tool on an affected client to see what's going on

Sometimes SEP_INST.LOG can be found under %WINDIR%\Temp

is that link working ? and are sure that the there is no firewall and/or netowork settings which may be blocking the client from downloading the package ? and are you sure if the client has downloaded the package ? 

for any installation related issue you would need to look into sis_inst.log located at the following location

C:\Program Data\Symantec\Symantec Endpoint Protection\currentversion\Data\Install\logs\

No any latest update in the log ..... But I can confirm package has been downloaded for Web server log.

Then where shoud the file download to ?

Otherwise, what can I do ?


Thanks

See if the package is in %temp%

Have you tried manually installing it to see if it throws an error?

Is package supported with group assigned ? Since package on web server was assigned to group.

Thanks

Yes

I can't download package manually but no action after configured to download from HTTP server.

Please advice.

Thanks

what is the exact issue ? is it the package not downloading ? or is it SEP not upgrading ?

- Now seems downlad ok, but it keep download and download

- couldn't find download file "setup.exe"

- failure to install

Please advice.

Thanks