Hi,

I have tried to depoly SEP12 from SEPM12 for upgrading SEP11.

But finally failure.....

How to fix it ??

Thanks

Can you post the SEP_INST.log / SIS.INST.log files?

What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

Hi,

Attached for reference.

Did you reboot? Found this:

MSI (s) (24:B0) [10:51:20:975]: Product: Symantec Endpoint Protection -- 4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.

MSI (c) (00:58) [10:51:12:334]: Font created.  Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.

If you've already rebooted, use regedit and navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\

Delete the PendingFileRenameOperations registry value from the right pane.

Immediately run the installer again (DO NOT reboot after deleting the key).

Now should install.

Hi,

Sure, I have rebooted this PC after upgrade.

You may see 0003.jpg, suddenly 2 folders left.

Run cleanwipe to remove everything and try the install again. If the reboot issue shows up again then delete the reg key and re-run the install.

MSI (s) (24:B0) [10:51:21:131]: Cleaning up uninstalled install packages, if any exist
MSI (s) (24:B0) [10:51:21:131]: MainEngineThread is returning 1603
MSI (s) (24:78) [10:51:21:256]: Destroying RemoteAPI object.
MSI (s) (24:2C) [10:51:21:271]: Custom Action Manager thread ending

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

 

Article:TECH170259

|

Created: 2011-09-23

|

Updated: 2011-12-07

|

Article URLhttp://www.symantec.com/docs/TECH170259

Error 1603 MainEngineThread is returning 1603

http://www.symantec.com/business/support/index?page=content&id=TECH133259

Hi Brian,

Tried clean wipe but still failure to install

Can you post SIS_INST.log and SEP_INST.log ?

The SIS_INST.LOG is located at the following location:
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.XXXX\Data\Install\Logs

Attached SIS_INST for reference.

 

Thanks

Try this articles

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

Article:TECH170259

|

Created: 2011-09-23

|

Updated: 2011-12-07

|

Article URL http://www.symantec.com/docs/TECH170259

Hi James,

Just installed with option "not use “Add the program to the Start Menu”, leave this unchecked."

But still failure......

Follow the both article

http://www.symantec.com/docs/TECH95608

SEP client installation rolls back at creating install cache.

Article:TECH167813

|

Created: 2011-08-23

|

Updated: 2012-06-05

|

Article URL http://www.symantec.com/docs/TECH167813

Hi,

I have tried but still failure.....

Remove the pending entry of sep client from system and try again

From system drive and from registry

How to manually uninstall Symantec Endpoint Protection 12.1

Article:TECH179644

|

Created: 2012-01-23

|

Updated: 2013-04-25

|

Article URL http://www.symantec.com/docs/TECH179644

Since installation of 12.1 failure, how can I uninstall it.

Thanks

You can try the following doc to uninstall manually

Manual uninstall documents for Symantec Endpoint Protection

Article:TECH96924

|

Created: 2009-01-21

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Updated: 2012-07-05

|

Article URL http://www.symantec.com/docs/TECH96924

How to manually uninstall Symantec Endpoint Protection client from Windows 2000, XP and 2003, 32-bit Editions

Article:TECH102261

|

Created: 2007-01-30

|

Updated: 2012-03-28

|

Article URL http://www.symantec.com/docs/TECH102261

 

Try to install Unamanged SEP client.If unamanged sep client installed you can replace sylink.xml.

Install the older version and check it can be install or not. If install then deploy the client package with deployment wizard.

Hi,

SEP11 can install successfully. I also tried to deploy SEP12 from SEPM, but fialure.

You can use Auto upgrade feature for Upgrading SEP 11.x to SEP 12.x

Upgrade clients to SEP 12.1 by Auto upgrade feature

https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

How to upgrade Symantec Endpoint Protection clients using the Auto-Upgrade feature

Article:TECH96789

|

Created: 2009-01-14

|

Updated: 2014-04-11

|

Article URL http://www.symantec.com/docs/TECH96789

What does SEP_INST.log file show?

You can delete the sep_inst.log from temp and try to install the again then after that post that failure log file.

 

Do you need more help here ?

If not please update your thread (Mark as Solution).If multiple post help you please select "Request split solution" option.

Hi,

This is not a right solution please update which comments best help you..

William, can we please get the solution that helped you marked as the correct one? This is sure to benefit admins look for a solution to the same problem in the future.

Thanks!
Brian