Video Screencast Help

Falleintrag erstellen

Created: 03 Sep 2013 | 5 comments


ich habe versucht, einen Falleintrag zu erstellen, weil Backup Exec 2012 nach dem Update auf SP2 einen Fehler bringt.

Ich muss zuerst ein paar Angaben machen, u.a. auch Produkt und Produktversion

Allerdinsg akzeptiert das System die Produktversion wie ich sie eingebe nicht

 Wir haben Backup Exec 2012, Version 14.0 Rev. 1798(64bit)

Wie muss ich das eintragen?

Danke und Gruß


Operating Systems:

Comments 5 CommentsJump to latest comment

VJware's picture

If you are facing an issue while logging a case online, try via phone pls. Contact Info -

And what's the problem which you are facing post Sp2 ?

CraigV's picture

...entering what? License keys?

Alternative ways to access Backup Exec Technical Support:

Kunal.Mudliyar's picture

I am guessing you are trying to create a support case online and you have issues while selecting the product version.

If you are using bakcup exec 2012 which creating a case you can choose the product version as 

2012 (without service packs)

2012.0.1 (with Sp1)

2012.0.2 (with Sp2)

You cannot specify build numbers like 1798 while creating a case record

Check the installed update in backup exec and find out which service pack you are on (from the yellow BE button)

Technical Support


kalti's picture

I managed now to create a support case, thanks.

My issue is an error after updating to SP2:  there's a warning now saying (try to translate from german):

Catalog Error: Error in ODBC Access. Possible Cause: disconnected from the database or failed access to catalog index in the database.

I cannot recover, because the recover job shows no backed up data.



Kunal.Mudliyar's picture

Open the command prompt with the admin rights

Navigate to the BE directory

Run this command

"catrebuildindex -r"

Restart the BE services

Technical Support