Endpoint Protection

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  • 1.  false positive

    Posted Dec 21, 2012 03:49 AM

     

    Hi, my name is Alexander. I represent the DRM system InfoProtector (www.infoprotector.ru).
     
    Secure our protection files are removed by your antivirus software. Please take out the false positives. Here is an example: http://dl.infoprotector.com/false_positive.zip
    I apologize for my English. Thank you.


  • 2.  RE: false positive

    Posted Dec 21, 2012 11:16 AM

    HI,

    Can you clear your question ?

    You can Submit  Suspicious file in symantec support

    Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team. 

    https://www-secure.symantec.com/connect/articles/using-symantec-support-tool-how-do-we-collect-suspicious-files-and-submit-same-symantec-sec

    More information

    https://www-secure.symantec.com/connect/forums/whats-process-submit