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false positive

Created: 21 Dec 2012 • Updated: 10 Jan 2013 | 1 comment
Hi, my name is Alexander. I represent the DRM system InfoProtector (www.infoprotector.ru).
 
Secure our protection files are removed by your antivirus software. Please take out the false positives. Here is an example: http://dl.infoprotector.com/false_positive.zip
I apologize for my English. Thank you.
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James007's picture

HI,

Can you clear your question ?

You can Submit  Suspicious file in symantec support

Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team. 

https://www-secure.symantec.com/connect/articles/using-symantec-support-tool-how-do-we-collect-suspicious-files-and-submit-same-symantec-sec

More information

https://www-secure.symantec.com/connect/forums/whats-process-submit