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False positive Email reputation for our entire IP block

  • 1.  False positive Email reputation for our entire IP block

    Posted Jan 26, 2016 05:43 PM

    Hi Team,

    We are an ISP called Vibe Communications reside in New Zealand. Multiple clients reported they are unable to send email and we found majority of ip block of us is black listed.

    14.1.32.0/19 is block of ip address we are using.

    14.1.37.18 is one of the ip address failed to send any email and most of customer within this ip address range are having issue sending email. These IP address includes Provider staff personal IP address who is very security concious. We've checked other organization who does ip reputation check and noticed none of them has blocked entire ip address range including 14.1.37.18 but Symantec has.

    Can you please check 14.1.32.0/19 if they are blacklited and get them removed? The list is far too many and we can't do it individually.

     

    Regards,

     

    Sam



  • 2.  RE: False positive Email reputation for our entire IP block

    Posted Feb 02, 2016 03:49 PM

    You'll need to get in touch with support for this.