False positive submission 3215441
Some users have been reporting false positive reports for my software (a signed binary).
I was told that my submission above was refused because "having reviewed the information provided we are unable to reproduce or confirm the issue described". Surely the only thing you need is the download link of my software (as provided).
Am i expected to test it across all your products? My users are not technical and to even get information like screenshots would be most difficult. Surely you can review you own data and run some tests against my software to confirm that it does not contain trojans?
You cost me money by flagging my software as a trojan and then I am expected to spend my time correcting your mistake?
Can someone with some technical knowledge please check this out and remove the false postive flag?