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Faster access to request description

  • 1.  Faster access to request description

    Posted Feb 27, 2014 10:27 AM

    ServiceDesk 7.1

    I'm trying to do functionality like this: "When user's mouse is over request id (process_id) number, a balloon help is showing up with description of the request" I managed to write that code in JavaScript (it uses web service and ajax). 

    The real problem is how can I apply the javascript code to, let say, the main page of Service Desk (Template20_80.aspx) ? I tried to modify Template20_80.aspx, but it is very limited, since the asp.net project is complied. However, my code worked .. for couple of seconds - when web part updated, it stop working. There were also positioning problems. I belive that if I got access to entire code I could resolve these issues. 

    Soo, what i am really looking for is the way to effectively edit pages like Template20_80.aspx (insert whole html code or sth like that). There is no workflow for these pages, but maybe there is an another way?