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Fatal Error During Upgrade VBR6.6.2 TO Opscenter 7.1

Created: 04 Sep 2012 • Updated: 04 Sep 2012 | 4 comments
inn_kam's picture
This issue has been solved. See solution.

Dear

OS:WIN 2003 ENT X32

I am upgrading VBR 6.6.2 TO Ops center Server  7.1 (x32) ,while installing it gives fatal error 

screen shot below (i have already followed all instructions mentioned in OPSCENTER Install guide )

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inn_kam's picture
Logs are below after fatal error
 
VxLogServer Generated Log Files
 
 
--------------------------------------------------------------------------------
 
 
 
 
 
Symantec OpsCenter Installation log
 
09-04-2012,01:37:15 : 
09-04-2012,01:37:17 : Executed command line with return value : 0 
09-04-2012,01:37:18 : InstallVC2005SP1Entering Function InstallVC2005SP1 
09-04-2012,01:37:18 : VC2005 SP1 already installed on the system 
09-04-2012,01:37:18 : InstallVC2005SP1Exiting Function InstallVC2005SP1 With return value 1 on Line No. 85 
09-04-2012,01:37:20 : LaunchInstallWorkflowEntering Function LaunchInstallWorkflow 
09-04-2012,01:37:20 : CInstallSequenceBase::InitializeSeqDefaultsEntering Function CInstallSequenceBase::InitializeSeqDefaults 
09-04-2012,01:37:20 : CServerInstallSequence::InitWorkflowDefaultsEntering Function CServerInstallSequence::InitWorkflowDefaults 
09-04-2012,01:37:20 : CServerInstallSequence::InitSingletonDefaultsEntering Function CServerInstallSequence::InitSingletonDefaults 
09-04-2012,01:37:20 : CServerInstallSequence::GetXMLPropertyPathEntering Function CServerInstallSequence::GetXMLPropertyPath 
09-04-2012,01:37:20 : CServerInstallSequence::GetXMLPropertyPathExiting Function CServerInstallSequence::GetXMLPropertyPath With return value C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Symantec\OpsCenter\Server-04-09-12-01-37-20.xml on Line No. 103 
09-04-2012,01:37:21 : CServerInstallSequence::InitSingletonDefaultsExiting Function CServerInstallSequence::InitSingletonDefaults With return value 0 on Line No. 136 
09-04-2012,01:37:21 : CServerInstallSequence::InitalizeClusterAttributesEntering Function CServerInstallSequence::InitalizeClusterAttributes 
09-04-2012,01:37:21 : CClusterConfiguratorSingleton::InitClusterConfigEntering Function CClusterConfiguratorSingleton::InitClusterConfig 
09-04-2012,01:37:21 : CClusterConfiguratorSingleton::InitClusterConfigExiting Function CClusterConfiguratorSingleton::InitClusterConfig With return value 1 on Line No. 69 
09-04-2012,01:37:21 : Cluster Configuration object is initalized 
09-04-2012,01:37:21 : CClusterConfiguratorSingleton::IsClusteredEntering Function CClusterConfiguratorSingleton::IsClustered 
09-04-2012,01:37:21 : Cluster detection successfull 
09-04-2012,01:37:21 : No Clusters detected 
09-04-2012,01:37:21 : CClusterConfiguratorSingleton::LogMessagesEntering Function CClusterConfiguratorSingleton::LogMessages 
09-04-2012,01:37:21 : CClusterConfiguratorSingleton::LogMessagesExiting Function CClusterConfiguratorSingleton::LogMessages 
09-04-2012,01:37:21 : CClusterConfiguratorSingleton::IsClusteredExiting Function CClusterConfiguratorSingleton::IsClustered With return value 0 on Line No. 128 
09-04-2012,01:37:21 : CServerInstallSequence::InitalizeClusterAttributesExiting Function CServerInstallSequence::InitalizeClusterAttributes 
09-04-2012,01:37:21 : CServerInstallSequence::InitWorkflowDefaultsExiting Function CServerInstallSequence::InitWorkflowDefaults With return value 1 on Line No. 171 
09-04-2012,01:37:21 : CInstallSequenceBase::InitBaseDefaultsEntering Function CInstallSequenceBase::InitBaseDefaults 
09-04-2012,01:37:21 : CInstallSequenceBase::InitBaseDefaultsExiting Function CInstallSequenceBase::InitBaseDefaults With return value 1 on Line No. 83 
09-04-2012,01:37:21 : CServerInstallSequence::InitWorkflowObjectsEntering Function CServerInstallSequence::InitWorkflowObjects 
09-04-2012,01:37:21 : CInstallSequenceBase::SetInstallSequenceEntering Function CInstallSequenceBase::SetInstallSequence 
09-04-2012,01:37:21 : CInstallSequenceBase::SetInstallSequenceExiting Function CInstallSequenceBase::SetInstallSequence With return value 1 on Line No. 201 
09-04-2012,01:37:21 : CServerInstallSequence::InitWorkflowObjectsExiting Function CServerInstallSequence::InitWorkflowObjects With return value 1 on Line No. 66 
09-04-2012,01:37:21 : CInstallSequenceBase::ConfigureWorkflowEntering Function CInstallSequenceBase::ConfigureWorkflow 
09-04-2012,01:37:21 : CInstallSequenceBase::ConfigureWorkflowExiting Function CInstallSequenceBase::ConfigureWorkflow With return value 1 on Line No. 239 
09-04-2012,01:37:21 : CServerInstallSequence::InitWizardBannerTextEntering Function CServerInstallSequence::InitWizardBannerText 
09-04-2012,01:37:21 : CServerInstallSequence::InitWizardBannerTextExiting Function CServerInstallSequence::InitWizardBannerText With return value 1 on Line No. 322 
09-04-2012,01:37:21 : CServerInstallSequence::InitSequenceAttributesEntering Function CServerInstallSequence::InitSequenceAttributes 
09-04-2012,01:37:21 : CServerInstallSequence::InitSequenceAttributesExiting Function CServerInstallSequence::InitSequenceAttributes With return value 1 on Line No. 297 
09-04-2012,01:37:21 : CInstallSequenceBase::LaunchWorkflowEntering Function CInstallSequenceBase::LaunchWorkflow 
09-04-2012,01:37:21 : CNBUInstDialog::SetWindowTextToBoldEntering Function CNBUInstDialog::SetWindowTextToBold 
09-04-2012,01:37:21 : CNBUInstDialog::SetWindowTextToBoldExiting Function CNBUInstDialog::SetWindowTextToBold With return value 1 on Line No. 180 
09-04-2012,01:37:21 : CNBUInstDialog::SetWindowTextToBoldEntering Function CNBUInstDialog::SetWindowTextToBold 
09-04-2012,01:37:21 : CNBUInstDialog::SetWindowTextToBoldExiting Function CNBUInstDialog::SetWindowTextToBold With return value 1 on Line No. 180 
09-04-2012,01:37:21 : CNBUInstDialog::SetWindowTextToBoldEntering Function CNBUInstDialog::SetWindowTextToBold 
09-04-2012,01:37:21 : CNBUInstDialog::SetWindowTextToBoldExiting Function CNBUInstDialog::SetWindowTextToBold With return value 1 on Line No. 180 
09-04-2012,01:37:21 : CProgressBar::SetCurrentDialogIDEntering Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:21 : CServerProgressBar::SetProgressSequenceNoEntering Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:21 : This is a Major Upgrade 
09-04-2012,01:37:21 : Selected Progress Sequence Number : 1 
09-04-2012,01:37:21 : CServerProgressBar::SetProgressSequenceNoExiting Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:21 : Dialog ID : 1503 Sequence No : 1 ProgressLocation : 1 
09-04-2012,01:37:21 : CProgressBar::SetCurrentDialogIDExiting Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:33 : CNBUInstDialog::ValidateDataEntering Function CNBUInstDialog::ValidateData 
09-04-2012,01:37:33 : CNBUInstDialog::ValidateDataExiting Function CNBUInstDialog::ValidateData With return value 0 on Line No. 330 
09-04-2012,01:37:34 : CProgressBar::SetCurrentDialogIDEntering Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:34 : CServerProgressBar::SetProgressSequenceNoEntering Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:34 : This is a Major Upgrade 
09-04-2012,01:37:34 : Selected Progress Sequence Number : 1 
09-04-2012,01:37:34 : CServerProgressBar::SetProgressSequenceNoExiting Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:34 : Dialog ID : 1500 Sequence No : 1 ProgressLocation : 2 
09-04-2012,01:37:34 : CProgressBar::SetCurrentDialogIDExiting Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:36 : CNBUInstDialog::ValidateDataEntering Function CNBUInstDialog::ValidateData 
09-04-2012,01:37:36 : CDlgLicenseAgreement::OnNextButtonEntering Function CDlgLicenseAgreement::OnNextButton 
09-04-2012,01:37:36 : CDlgLicenseAgreement::OnNextButtonExiting Function CDlgLicenseAgreement::OnNextButton With return value 0 on Line No. 73 
09-04-2012,01:37:36 : CNBUInstDialog::ValidateDataExiting Function CNBUInstDialog::ValidateData With return value 0 on Line No. 330 
09-04-2012,01:37:36 : CNBUInstDialog::SetWindowTextToBoldEntering Function CNBUInstDialog::SetWindowTextToBold 
09-04-2012,01:37:36 : CNBUInstDialog::SetWindowTextToBoldExiting Function CNBUInstDialog::SetWindowTextToBold With return value 1 on Line No. 180 
09-04-2012,01:37:36 : CNBUInstDialog::SetWindowTextToBoldEntering Function CNBUInstDialog::SetWindowTextToBold 
09-04-2012,01:37:36 : CNBUInstDialog::SetWindowTextToBoldExiting Function CNBUInstDialog::SetWindowTextToBold With return value 1 on Line No. 180 
09-04-2012,01:37:36 : CProgressBar::SetCurrentDialogIDEntering Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:36 : CServerProgressBar::SetProgressSequenceNoEntering Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:36 : This is a Major Upgrade 
09-04-2012,01:37:36 : Selected Progress Sequence Number : 1 
09-04-2012,01:37:36 : CServerProgressBar::SetProgressSequenceNoExiting Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:36 : Dialog ID : 5054 Sequence No : 1 ProgressLocation : 3 
09-04-2012,01:37:36 : CProgressBar::SetCurrentDialogIDExiting Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:37 : CNBUInstDialog::ValidateDataEntering Function CNBUInstDialog::ValidateData 
09-04-2012,01:37:37 : CNBUInstDialog::ValidateDataExiting Function CNBUInstDialog::ValidateData With return value 0 on Line No. 330 
09-04-2012,01:37:37 : CProgressBar::SetCurrentDialogIDEntering Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:37 : CServerProgressBar::SetProgressSequenceNoEntering Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:37 : This is a Major Upgrade 
09-04-2012,01:37:37 : Selected Progress Sequence Number : 1 
09-04-2012,01:37:37 : CServerProgressBar::SetProgressSequenceNoExiting Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:37 : Dialog ID : 1505 Sequence No : 1 ProgressLocation : 4 
09-04-2012,01:37:37 : CProgressBar::SetCurrentDialogIDExiting Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:41 : CNBUInstDialog::ValidateDataEntering Function CNBUInstDialog::ValidateData 
09-04-2012,01:37:43 : CNBUInstDialog::ValidateDataExiting Function CNBUInstDialog::ValidateData With return value 0 on Line No. 330 
09-04-2012,01:37:43 : CProgressBar::SetCurrentDialogIDEntering Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:43 : CServerProgressBar::SetProgressSequenceNoEntering Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:43 : This is a Major Upgrade 
09-04-2012,01:37:43 : Selected Progress Sequence Number : 1 
09-04-2012,01:37:43 : CServerProgressBar::SetProgressSequenceNoExiting Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:43 : Dialog ID : 5055 Sequence No : 1 ProgressLocation : 5 
09-04-2012,01:37:43 : CProgressBar::SetCurrentDialogIDExiting Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:46 : CNBUInstDialog::ValidateDataEntering Function CNBUInstDialog::ValidateData 
09-04-2012,01:37:46 : CNBUInstDialog::ValidateDataExiting Function CNBUInstDialog::ValidateData With return value 0 on Line No. 330 
09-04-2012,01:37:46 : CDlgServerLicensing::RemoveRejectedKeysEntering Function CDlgServerLicensing::RemoveRejectedKeys 
09-04-2012,01:37:46 : CDlgServerLicensing::IsRejectedKeyEntering Function CDlgServerLicensing::IsRejectedKey 
09-04-2012,01:37:46 : CDlgServerLicensing::IsRejectedKeyExiting Function CDlgServerLicensing::IsRejectedKey With return value 0 on Line No. 183 
09-04-2012,01:37:46 : CDlgServerLicensing::RemoveRejectedKeysExiting Function CDlgServerLicensing::RemoveRejectedKeys 
09-04-2012,01:37:46 : CDlgServerLicensing::RemoveRejectedKeysEntering Function CDlgServerLicensing::RemoveRejectedKeys 
09-04-2012,01:37:46 : CDlgServerLicensing::RemoveRejectedKeysExiting Function CDlgServerLicensing::RemoveRejectedKeys 
09-04-2012,01:37:46 : CProgressBar::SetCurrentDialogIDEntering Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:46 : CServerProgressBar::SetProgressSequenceNoEntering Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:46 : This is a Major Upgrade 
09-04-2012,01:37:46 : Selected Progress Sequence Number : 1 
09-04-2012,01:37:46 : CServerProgressBar::SetProgressSequenceNoExiting Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:46 : Dialog ID : 5053 Sequence No : 1 ProgressLocation : 6 
09-04-2012,01:37:46 : CProgressBar::SetCurrentDialogIDExiting Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:47 : CNBUInstDialog::ValidateDataEntering Function CNBUInstDialog::ValidateData 
09-04-2012,01:37:47 : CNBUInstDialog::ValidateDataExiting Function CNBUInstDialog::ValidateData With return value 0 on Line No. 330 
09-04-2012,01:37:47 : CNBUInstDialog::SetWindowTextToBoldEntering Function CNBUInstDialog::SetWindowTextToBold 
09-04-2012,01:37:47 : CNBUInstDialog::SetWindowTextToBoldExiting Function CNBUInstDialog::SetWindowTextToBold With return value 1 on Line No. 180 
09-04-2012,01:37:47 : CProgressBar::SetCurrentDialogIDEntering Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:47 : CServerProgressBar::SetProgressSequenceNoEntering Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:47 : This is a Major Upgrade 
09-04-2012,01:37:47 : Selected Progress Sequence Number : 1 
09-04-2012,01:37:47 : CServerProgressBar::SetProgressSequenceNoExiting Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:47 : Dialog ID : 1501 Sequence No : 1 ProgressLocation : 7 
09-04-2012,01:37:47 : CProgressBar::SetCurrentDialogIDExiting Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:47 : CNBUInstDialog::ExecuteCommandLineEntering Function CNBUInstDialog::ExecuteCommandLine 
09-04-2012,01:37:47 : Return value from the command line : 0 
09-04-2012,01:37:47 : CNBUInstDialog::ExecuteCommandLineExiting Function CNBUInstDialog::ExecuteCommandLine With return value 0 on Line No. 366 
09-04-2012,01:37:47 : CNBUInstDialog::ExecuteCommandLineEntering Function CNBUInstDialog::ExecuteCommandLine 
09-04-2012,01:37:48 : Return value from the command line : 0 
09-04-2012,01:37:48 : CNBUInstDialog::ExecuteCommandLineExiting Function CNBUInstDialog::ExecuteCommandLine With return value 0 on Line No. 366 
09-04-2012,01:37:50 : CNBUInstDialog::ValidateDataEntering Function CNBUInstDialog::ValidateData 
09-04-2012,01:37:50 : CNBUInstDialog::ValidateDataExiting Function CNBUInstDialog::ValidateData With return value 0 on Line No. 330 
09-04-2012,01:37:50 : CProgressBar::SetCurrentDialogIDEntering Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:50 : CServerProgressBar::SetProgressSequenceNoEntering Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:50 : This is a Major Upgrade 
09-04-2012,01:37:50 : Selected Progress Sequence Number : 1 
09-04-2012,01:37:50 : CServerProgressBar::SetProgressSequenceNoExiting Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:37:50 : Dialog ID : 1502 Sequence No : 1 ProgressLocation : 8 
09-04-2012,01:37:50 : CProgressBar::SetCurrentDialogIDExiting Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : RAN_SETUP : Value : 1 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : SYMTMPPATH : Value : C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Symantec\OpsCenter\ 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : BUSINESS_REP_LIC_KEYS : Value : 1A2CH-PK73-2RHW-DSM6-3PO8-O943-PAMX-NPNB-OPU 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : SCMSTARTTYPE : Value : auto 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : INSTALLPBX : Value : YES 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : STARTSERVICE : Value : YES 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : UPGRADE_DETECTED : Value : 1 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : UPGRADE_PROD_INST_LOC : Value : C:\Program Files\Symantec\Veritas Backup Reporter\Server 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : UPGRADE_PROD_DB_LOC : Value : C:\Program Files\Symantec\Veritas Backup Reporter\Server\DBServer\Data\ 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : INSTALLDIR : Value : C:\Program Files\Symantec\ 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : DATABASE_DATA_DIR : Value : C:\Program Files\Symantec\OpsCenter\Server\DB\Data\ 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : UPGRADE_BKP_LOC : Value : C:\Program Files\Symantec\OpsCenter_SavedData 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : UPGRADE_PROD_NAME : Value : VBR 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : UPGRADE_PROD_VERSION : Value : 66 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagEntering Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : Added Property : UPGRADE_PORT_NUMBER : Value : 13799 
09-04-2012,01:37:50 : CMSIPropertyHelper::AddTagExiting Function CMSIPropertyHelper::AddTag 
09-04-2012,01:37:50 : CDlgInstallProgressBase::InstallProductEntering Function CDlgInstallProgressBase::InstallProduct 
09-04-2012,01:37:50 : Fetching MSI Tags from XML File. 
09-04-2012,01:37:50 : Taking care of Pre Install configuration 
09-04-2012,01:37:50 : CDlgServerInstallProgress::PreInstallConfiguration()Entering Function CDlgServerInstallProgress::PreInstallConfiguration() 
09-04-2012,01:37:50 : Unable to Open : SOFTWARE\JavaSoft\Java Runtime Environment 
09-04-2012,01:37:50 : CDlgServerInstallProgress::InstallJRE()Entering Function CDlgServerInstallProgress::InstallJRE() 
09-04-2012,01:37:50 : CNBUInstDialog::ExecuteCommandLineEntering Function CNBUInstDialog::ExecuteCommandLine 
09-04-2012,01:38:15 : Return value from the command line : 0 
09-04-2012,01:38:15 : CNBUInstDialog::ExecuteCommandLineExiting Function CNBUInstDialog::ExecuteCommandLine With return value 0 on Line No. 366 
09-04-2012,01:38:15 : CDlgServerInstallProgress::InstallJRE()Exiting Function CDlgServerInstallProgress::InstallJRE() With return value 0 on Line No. 315 
09-04-2012,01:38:15 : CDlgServerInstallProgress::PreInstallConfiguration()Exiting Function CDlgServerInstallProgress::PreInstallConfiguration() With return value 0 on Line No. 409 
09-04-2012,01:38:15 : Applying properties on MSI package. 
09-04-2012,01:38:15 : CMSIPropertyHelper::ApplyTagsEntering Function CMSIPropertyHelper::ApplyTags 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : RAN_SETUP with value : 1 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : SYMTMPPATH with value : C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Symantec\OpsCenter\ 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : BUSINESS_REP_LIC_KEYS with value : 1A2CH-PK73-2RHW-DSM6-3PO8-O943-PAMX-NPNB-OPU 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : SCMSTARTTYPE with value : auto 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : INSTALLPBX with value : YES 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : STARTSERVICE with value : YES 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : UPGRADE_DETECTED with value : 1 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : UPGRADE_PROD_INST_LOC with value : C:\Program Files\Symantec\Veritas Backup Reporter\Server 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : UPGRADE_PROD_DB_LOC with value : C:\Program Files\Symantec\Veritas Backup Reporter\Server\DBServer\Data\ 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : INSTALLDIR with value : C:\Program Files\Symantec\ 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : DATABASE_DATA_DIR with value : C:\Program Files\Symantec\OpsCenter\Server\DB\Data\ 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : UPGRADE_BKP_LOC with value : C:\Program Files\Symantec\OpsCenter_SavedData 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : UPGRADE_PROD_NAME with value : VBR 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : UPGRADE_PROD_VERSION with value : 66 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyEntering Function CMSIPropertyHelper::SetMSIProperty 
09-04-2012,01:38:15 : Applying MSI Tag : UPGRADE_PORT_NUMBER with value : 13799 
09-04-2012,01:38:15 : CMSIPropertyHelper::SetMSIPropertyExiting Function CMSIPropertyHelper::SetMSIProperty With return value 0 on Line No. 93 
09-04-2012,01:38:15 : CMSIPropertyHelper::ApplyTagsExiting Function CMSIPropertyHelper::ApplyTags With return value 1 on Line No. 105 
09-04-2012,01:38:15 : CMSIPropertyHelper::WriteTagstoXMLEntering Function CMSIPropertyHelper::WriteTagstoXML 
09-04-2012,01:38:15 : CMSIPropertyHelper::WriteTagstoXMLExiting Function CMSIPropertyHelper::WriteTagstoXML With return value 1 on Line No. 193 
09-04-2012,01:38:15 : Initalizing the MSI cost. 
09-04-2012,01:38:15 : Initalizing the File cost. 
09-04-2012,01:38:15 : Resovling the source. 
09-04-2012,01:38:15 : Finalizing the cost. 
09-04-2012,01:38:15 : Starting the actual product installation. 
09-04-2012,01:38:17 : GetLastErrorStringEntering Function GetLastErrorString 
09-04-2012,01:38:17 : GetLastErrorStringExiting Function GetLastErrorString With return value Fatal error during installation. on Line No. 272 
09-04-2012,01:38:17 : Return value for the Install action is : 1603 Error String : Fatal error during installation. 
09-04-2012,01:38:17 : Call the API for Post Install configuration 
09-04-2012,01:38:17 : CDlgServerInstallProgress::PostConfigureClusterInstall()Entering Function CDlgServerInstallProgress::PostConfigureClusterInstall() 
09-04-2012,01:38:17 : CDlgServerInstallProgress::PostConfigureClusterInstall()Exiting Function CDlgServerInstallProgress::PostConfigureClusterInstall() With return value 1603 on Line No. 521 
09-04-2012,01:38:17 : CDlgInstallProgressBase::InstallProductExiting Function CDlgInstallProgressBase::InstallProduct With return value 1603 on Line No. 158 
09-04-2012,01:38:17 : CDlgInstallProgressBase::OnInstallStopEntering Function CDlgInstallProgressBase::OnInstallStop 
09-04-2012,01:38:17 : GetLastErrorStringEntering Function GetLastErrorString 
09-04-2012,01:38:17 : GetLastErrorStringExiting Function GetLastErrorString With return value Fatal error during installation. on Line No. 272 
09-04-2012,01:38:17 : Fatal error during installation. 
09-04-2012,01:38:17 : CDlgInstallProgressBase::OnInstallStopExiting Function CDlgInstallProgressBase::OnInstallStop 
09-04-2012,01:45:09 : CNBUInstDialog::ValidateDataEntering Function CNBUInstDialog::ValidateData 
09-04-2012,01:45:09 : CNBUInstDialog::ValidateDataExiting Function CNBUInstDialog::ValidateData With return value 0 on Line No. 330 
09-04-2012,01:45:09 : CNBUInstDialog::SetWindowTextToBoldEntering Function CNBUInstDialog::SetWindowTextToBold 
09-04-2012,01:45:09 : CNBUInstDialog::SetWindowTextToBoldExiting Function CNBUInstDialog::SetWindowTextToBold With return value 1 on Line No. 180 
09-04-2012,01:45:09 : CNBUInstDialog::SetWindowTextToBoldEntering Function CNBUInstDialog::SetWindowTextToBold 
09-04-2012,01:45:09 : CNBUInstDialog::SetWindowTextToBoldExiting Function CNBUInstDialog::SetWindowTextToBold With return value 1 on Line No. 180 
09-04-2012,01:45:09 : CDlgServerInstallFinish::InitalizeCheckBoxesEntering Function CDlgServerInstallFinish::InitalizeCheckBoxes 
09-04-2012,01:45:09 : CDlgServerInstallFinish::InitalizeCheckBoxesExiting Function CDlgServerInstallFinish::InitalizeCheckBoxes 
09-04-2012,01:45:09 : CProgressBar::SetCurrentDialogIDEntering Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:45:09 : CServerProgressBar::SetProgressSequenceNoEntering Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:45:09 : This is a Major Upgrade 
09-04-2012,01:45:09 : Selected Progress Sequence Number : 1 
09-04-2012,01:45:09 : CServerProgressBar::SetProgressSequenceNoExiting Function CServerProgressBar::SetProgressSequenceNo 
09-04-2012,01:45:09 : Dialog ID : 1504 Sequence No : 1 ProgressLocation : 8 
09-04-2012,01:45:09 : CProgressBar::SetCurrentDialogIDExiting Function CProgressBar::SetCurrentDialogID 
09-04-2012,01:45:12 : CNBUInstDialog::ValidateDataEntering Function CNBUInstDialog::ValidateData 
09-04-2012,01:45:12 : CDlgServerInstallFinish::ExecuteFinishOptionsEntering Function CDlgServerInstallFinish::ExecuteFinishOptions 
09-04-2012,01:45:12 : explorer.exe "C:\Documents and Settings\All Users\Symantec\OpsCenter\InstallLogs\OpsCenterServerInstallLog.htm" 
09-04-2012,01:45:12 : CDlgServerInstallFinish::ExecuteFinishOptionsExiting Function CDlgServerInstallFinish::ExecuteFinishOptions 
09-04-2012,01:45:12 : CNBUInstDialog::ValidateDataExiting Function CNBUInstDialog::ValidateData With return value 0 on Line No. 330 
09-04-2012,01:45:12 : CInstallSequenceBase::LaunchWorkflowExiting Function CInstallSequenceBase::LaunchWorkflow With return value 1 on Line No. 177 
09-04-2012,01:45:12 : Executed the workflow successfully 
09-04-2012,01:45:12 : CInstallSequenceBase::CleanupBaseDefaultsEntering Function CInstallSequenceBase::CleanupBaseDefaults 
09-04-2012,01:45:12 : CInstallSequenceBase::CleanupBaseDefaultsExiting Function CInstallSequenceBase::CleanupBaseDefaults With return value 0 on Line No. 66 
09-04-2012,01:45:12 : CServerInstallSequence::CleanupWorkflowDefaultsEntering Function CServerInstallSequence::CleanupWorkflowDefaults 
09-04-2012,01:45:12 : CServerInstallSequence::CleanupWorkflowDefaultsExiting Function CServerInstallSequence::CleanupWorkflowDefaults With return value 0 on Line No. 77 
09-04-2012,01:45:12 : CInstallSequenceBase::InitializeSeqDefaultsExiting Function CInstallSequenceBase::InitializeSeqDefaults With return value 1 on Line No. 151 
09-04-2012,01:45:12 : Executed the workflow successfully 
09-04-2012,01:45:12 : LaunchInstallWorkflowExiting Function LaunchInstallWorkflow With return value 0 on Line No. 220 
09-04-2012,01:45:12 : Unable to Delete File C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Symantec\OpsCenter\IfResDll.DLL error code 5 
muhanad.daher's picture

are you run it "run as administrator"?

Regards,

Muhanad Daher

Senior Data Center Engineer

inn_kam's picture

I Re install VBR 6.6.2 and upgrade it to OPSCENTER 7.1, then no error came and successfully completed

 Here the way to upgrade

http://www.symantec.com/business/support/index?pag...

SOLUTION