I have been trying to download an Altiris trial for the past two days and have been getting "A fatal error has occured." What do I need to do to fix this? We are about to jump to windows 8.1 and were looking to switch from sccm but if I can't even download the trial, then theres no way we can switch!
<event date="May 22 21:01:42 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.SimApplicationContext.InitializeCriticalItems" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2056562"><![CDATA[Application Logging Initialized]]></event>
<event date="May 22 21:01:42 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.SimRegistry.InitializeSettings" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2056578"><![CDATA[AimRegistry - InitializeSettings(): Ensuring Registry Settings]]></event>
<event date="May 22 21:01:42 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Win32Registry.RegistryHelper.WriteValue" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2056593"><![CDATA[AimRegistry - WriteValue: Wrote registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\WizardMode=0']]></event>
<event date="May 22 21:01:42 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.MetricsLogManager..ctor" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2056609"><![CDATA[Metrics log C:\PROGRA~1\Altiris\Symantec Installation Manager\InstallHistory\PerfLogs\SIM_Metrics_2014_05_22 17_01_42.log initialized.]]></event>
<event date="May 22 21:01:43 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.SimApplicationContext.InitializeCriticalItems" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2056812"><![CDATA[SymantecInstallationManager (version 7.5.129.0) Application Initialized]]></event>
<event date="May 22 21:01:43 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1..ctor" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2056812"><![CDATA[Creating Manager of Type 'Symantec.Installation.Managers.ProductListingManager']]></event>
<event date="May 22 21:01:43 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1.InitializeTasks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2056859"><![CDATA[Manager task LoadProductListing initializing with value NeedsToRun]]></event>
<event date="May 22 21:01:43 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1.InitializeTasks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2056859"><![CDATA[Manager task UpdateHistoryProductListing initializing with value NeedsToRun]]></event>
<event date="May 22 21:01:43 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1.InitializeTasks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2056859"><![CDATA[Manager task LoadAndUpdateProductListing initializing with value NeedsToRun]]></event>
<event date="May 22 21:01:43 +00:00" severity="2" hostName="SERVER" source="Symantec.Installation.ProductFilter.GetCurrentPlatform" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2057000"><![CDATA[Emulate x86 platform enabled (HKLM\SOFTWARE\Altiris\Aim\Emulatex86Platform registry setting present)]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1..ctor" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058218"><![CDATA[Creating Manager of Type 'Symantec.Installation.Context.LicenseManager']]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1.InitializeTasks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058218"><![CDATA[Manager task CheckLicenses initializing with value NeedsToRun]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1.InitializeTasks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058218"><![CDATA[Manager task RestartServices initializing with value NeedsToRun]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1.InitializeTasks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058218"><![CDATA[Manager task InstallLicences initializing with value NeedsToRun]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1..ctor" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058218"><![CDATA[Creating Manager of Type 'Symantec.Installation.Context.PackageBuildManager']]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1.InitializeTasks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058234"><![CDATA[Manager task CreateInstallPackage initializing with value NeedsToRun]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1.InitializeTasks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058234"><![CDATA[Manager task CreateMigrationWizardPackage initializing with value NeedsToRun]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.ManagerBase`1.InitializeTasks" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058234"><![CDATA[Manager task CopyPackage initializing with value NeedsToRun]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058250"><![CDATA[Initializing the current SimApplicationContext]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058265"><![CDATA[SimApplicationContext using default (registry) configuration settings]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.SimApplicationContext.InitializeContext" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="1" tickCount="2058265"><![CDATA[SimApplicationContext initialization beginning]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.PackageBuildManager.PerformPackageCopy" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="11" tickCount="2058312"><![CDATA[Determining if Install Package context exists]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Context.SimApplicationContext.PackageBuildManager_PackageCopyCompleteEvent" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="11" tickCount="2058312"><![CDATA[SimApplicationContext initialization - Install Package Copy Complete]]></event>
<event date="May 22 21:01:44 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.FileDownloader.DownloadFile" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="12" tickCount="2058375"><![CDATA[DownloadFile - Downloading file from 'http://www.solutionsam.com/solutions/pl/symantec_v2.pl.xml.zip' to 'file:///C:/PROGRA~1/Altiris/Symantec Installation Manager/Installs/Altiris/symantec_v2.pl.xml.zip__tmp']]></event>
<event date="May 22 21:01:46 +00:00" severity="1" hostName="SERVER" source="Symantec.Installation.Automation.Output.ReportError" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="12" tickCount="2060000"><![CDATA[Symantec Installation Manager has encountered a fatal exception and cannot continue. Please see the log file for more information.]]></event>
<event date="May 22 21:01:46 +00:00" severity="1" hostName="SERVER" source="Symantec.Installation.SimApplication.CurrentDomain_UnhandledException" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="12" tickCount="2060000"><![CDATA[Uncaught Exception in Application
( Exception Details: System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.
at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
at System.Security.Principal.NTAccount.Translate(Type targetType)
at Symantec.Installation.Utils.TightenFilePermissions(Uri uriFile)
at Symantec.Installation.FileDownloader.DownloadFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Managers.ProductListingManager.DownloadPlFile(String source, String destination)
at Symantec.Installation.Managers.ProductListingManager.GetLatestPlFile(String source)
at Symantec.Installation.Managers.ProductListingManager.GetAndLoadProductListings(String source)
at Symantec.Installation.Managers.ProductListingManager.LoadCurrentProductListings()
at Symantec.Installation.Managers.ProductListingManager.LoadAndUpdateProductListings()
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart() )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Symantec.Installation.SimApplication.CurrentDomain_UnhandledException(Object sender, UnhandledExceptionEventArgs e)
at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
at System.Security.Principal.NTAccount.Translate(Type targetType)
at Symantec.Installation.Utils.TightenFilePermissions(Uri uriFile)
at Symantec.Installation.FileDownloader.DownloadFile(Uri sourceUri, Uri destinationUri, Int64 fileSize)
at Symantec.Installation.FileDownloader.DownloadFiles()
at Symantec.Installation.Managers.ProductListingManager.DownloadPlFile(String source, String destination)
at Symantec.Installation.Managers.ProductListingManager.GetLatestPlFile(String source)
at Symantec.Installation.Managers.ProductListingManager.GetAndLoadProductListings(String source)
at Symantec.Installation.Managers.ProductListingManager.LoadCurrentProductListings()
at Symantec.Installation.Managers.ProductListingManager.LoadAndUpdateProductListings()
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
)
( Extra Details: Type=System.Security.Principal.IdentityNotMappedException Src=mscorlib )]]></event>
<event date="May 22 21:01:46 +00:00" severity="4" hostName="SERVER" source="Symantec.Installation.Automation.Output.ReportInfo" module="SymantecInstallationManager.exe" process="SymantecInstallationManager" pid="2724" thread="12" tickCount="2060140"><![CDATA[Crash dump for Symantec Installation Manager containing additional debugging information has been created at C:\Users\Administrator\AppData\Local\Temp\2\SIM Logs\CrashDump_05222014050146.dmp. ]]></event>