Fatal Error I Can't Figure Out...
Hi All,
I hope someone can help.
We have a customer trying to run our installation, which sets up/configures a web site. They are attempting to run in on 64 bit Windows Server 2008. They get a fatal error with no real error number or good description so I walked them through logging the install. A snippet of the log with 'fatal' references is displayed below and the full log is attached and I can't really determine the problem.
Property(S): WISEVIRTUALDIRECTORY7_HOMEDIR = C:\inetpub\wwwroot\Adept\ Property(S): WISEVIRTUALDIRECTORY7_INSTTYPE = VIRDIR Property(S): SourceDir = E:\downloads\NewAdept\Adept Explorer 8.1.1\AutoPlay\ Property(S): SourcedirProduct = {7206BF5A-5261-4B95-B071-2BCD5BF576F7} Property(S): ProductToBeRegistered = 1 MSI (s) (88:C4) [13:28:40:952]: MainEngineThread is returning 1603 MSI (s) (88:C8) [13:28:40:952]: RESTART MANAGER: Session closed. MSI (s) (88:C8) [13:28:40:952]: No System Restore sequence number for this installation. MSI (s) (88:C8) [13:28:40:968]: User policy value 'DisableRollback' is 0 MSI (s) (88:C8) [13:28:40:968]: Machine policy value 'DisableRollback' is 0 MSI (s) (88:C8) [13:28:40:968]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (88:C8) [13:28:40:968]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (88:C8) [13:28:40:968]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (88:C8) [13:28:40:968]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (88:C8) [13:28:40:968]: Restoring environment variables MSI (s) (88:C8) [13:28:40:968]: Destroying RemoteAPI object. MSI (s) (88:90) [13:28:40:968]: Custom Action Manager thread ending. MSI (c) (BC:B4) [13:28:40:984]: Back from server. Return value: 1603 MSI (c) (BC:B4) [13:28:40:984]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (BC:B4) [13:28:40:984]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'. Action ended 13:28:40: ExecuteAction. Return value 3. MSI (c) (BC:B4) [13:28:40:984]: Doing action: Fatal_Error Action 13:28:40: Fatal_Error. Action start 13:28:40: Fatal_Error. MSI (c) (BC:B4) [13:28:40:984]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'Fatal_Error' Action 13:28:40: Fatal_Error. Dialog created MSI (c) (BC:0C) [13:28:44:609]: Doing action: WiseCleanup Action 13:28:44: WiseCleanup. Action start 13:28:44: WiseCleanup. MSI (c) (BC:0C) [13:28:44:609]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WiseCleanup' MSI (c) (BC:C0) [13:28:44:624]: Invoking remote custom action. DLL: C:\Users\ADMINI~1.HOM\AppData\Local\Temp\2\MSI1DDB.tmp, Entrypoint: Cleanup Action ended 13:28:44: WiseCleanup. Return value 1. Action ended 13:28:44: Fatal_Error. Return value 2. Action ended 13:28:44: INSTALL. Return value 3. MSI (c) (BC:B4) [13:28:44:671]: Destroying RemoteAPI object. MSI (c) (BC:40) [13:28:44:687]: Custom Action Manager thread ending. Property(C): Description = Synergis Adept Web Application Property(C): Help = C:\inetpub\wwwroot\Adept7\Help\ Property(C): DiskPrompt = [ProductName] [1] Property(C): UpgradeCode = {11FCFF24-4327-44A7-BD91-A8FF8EF4374E} Property(C): InstallMode = Complete Property(C): ROOTDRIVE = E:\ Property(C): IISVERSION = 700
If anyone could take a look at the log and let me know what they think I would greatly appreciate it.
Hope to hear from someone soon!
Comments
Have you tried duplicating
Have you tried duplicating the error yourself - perhaps with an eval copy of W2K8 if you don't have a copy already?
Attaching the full log as a TXT file loses all the formatting and makes it all but unuseable, so if you could replace the TXT with a .ZIP version that would allow us to review the full log.
Incidentally, what systems and which versions of IIS have you tested your application on?
If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.
Not sure how extensive
Not sure how extensive testing was on OS mentioned (just back from layoff), but I think they are OK on earlier OSs. IIS 7 I believe. I'm trying to set up a test area now to see if I can duplicate the error.
I can't find a link to repost the file .zipped ?
Do you have an EDIT button
Do you have an EDIT button showing on your original posting ? If so, you can edit the original posting and replace the .TXT file with the .ZIP
If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.
OK, Ill try that, but here is
OK, Ill try that, but here is an area of the log that might be of concern... It looks like there is a problem creating site or virtual directories. ???
I'll try the edit button.
Section: USERSETTINGS
Key: AEVersion, Value: 8.2.16
MSI (s) (88:C4) [13:28:39:890]: Executing op: ActionStart(Name=WiseVirtDirCallDll,,)
Action 13:28:39: WiseVirtDirCallDll.
MSI (s) (88:C4) [13:28:39:890]: Executing op: CustomActionSchedule(Action=WiseVirtDirCallDll,ActionType=3073,Source=BinaryData
,Target=CreateWebSitesAndVDirs,)
MSI (s) (88:80) [13:28:39:921]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB72.tmp, Entrypoint: CreateWebSitesAndVDirs
WiseWeb: Action CreateWebSitesAndVDirs starting...
WiseWeb: All website creation complete
WiseWeb: Creating virtual directory/web directory (Adept)
Action 13:28:39: CreateVDir. Creating Virtual Directory
CreateVDir: Adept
WiseWeb: Failed to create/update virtual directory correctly
WiseWeb: Creating virtual directory/web directory (Adept/bin)
Action 13:28:39: CreateVDir. Creating Virtual Directory
CreateVDir: Adept/bin
WiseWeb: Failed to create/update virtual directory correctly
WiseWeb: Creating virtual directory/web directory (Adept/help)
Action 13:28:39: CreateVDir. Creating Virtual Directory
CreateVDir: Adept/help
WiseWeb: Failed to create/update virtual directory correctly
WiseWeb: All virtual directory/web directory creation complete
WiseWeb: Memory clean-up complete
WiseWeb: CreateWebSitesAndVDirs action ending
Action ended 13:28:40: InstallFinalize. Return value 3.
MSI (s) (88:C4) [13:28:40:015]: User policy value 'DisableRollback' is 0
MSI (s) (88:C4) [13:28:40:015]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:C4) [13:28:40:015]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=997026707,LangId=1033,Platform
=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=0)
MSI (s) (88:C4) [13:28:40:015]: Executing op: DialogInfo(Type=0,Argument=1033)
Now log available .zipped.
Now log available .zipped.
Its IIS 7 if I haven't
Its IIS 7 if I haven't mentioned before and we're checking into the possiblity of it being caused by the lack of the IIS 6 compatiblity pack.
Enabling the compatibility
Enabling the compatibility pack for IIS 6, we are OK so that was the problem.
Now I have to tweak my install package to detect the IIS 6 compatibility pack and the state of ASP extensions.
I've marked your above
I've marked your above posting as the solution. If you have any new issues, please open a new thread.
If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.
I having the same problem
I am having the same problem however I am getting a 1603 error message for the WiseVirtDirCall action. Would I need to apply the same resolution to correct this issue? Here is a snippet of my log file:
WiseWeb: Removing virtual directory - Site: Default Web Site - Virtual Directory: Test123
WiseWeb: Creating virtual directory/web directory (debug_code)
WiseWeb: Failed to create/update virtual directory correctly
WiseWeb: Removing virtual directory - Site: Default Web Site - Virtual Directory: MASCO
WiseWeb: All virtual directory/web directory creation complete
WiseWeb: Memory clean-up complete
WiseWeb: CreateWebSitesAndVDirs action ending
CustomAction WiseVirtDirCallDll returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (44:38) [00:03:50:105]: User policy value 'DisableRollback' is 0
MSI (s) (44:38) [00:03:50:105]: Machine policy value 'DisableRollback' is 0
Action ended 0:03:50: InstallFinalize. Return value 3.
MSI (s) (44:38) [00:03:50:143]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1016856658,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (44:38) [00:03:50:143]: Executing op: DialogInfo(Type=0,Argument=1033)
Thank you!
There is nothing in the
There is nothing in the snippet of logfile you posted to indicate the cause of your error, but it is clear that InstallFinalize failed, so some action in the Execute sequence did not work.
Look for other "Return Value 3" entries.
Recommend you also try the solution described here - it will either work or fail, and that will provide additional input.
If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.
There is only one more Return
There is only one more Return Value 3 entry and it is at the bottom of the log file:
MSI (s) (44:38) [00:05:59:515]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 0:05:59: INSTALL. Return value 3.
It seems as though the WiseVirtDirCall action is what is causing the problem however I am not able to determine why.
I have tried the implementing the resolution here but still receiving the same results.
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