Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

fault address 0x0004b4df while installing SEP 11 RU6 MP1

Created: 20 Oct 2010 • Updated: 28 Oct 2010 | 5 comments
This issue has been solved. See solution.


Im installing via push deployment SEP 11 RU6 MP1 but most of the time it stops and I checked on Event Viewer of my SEPM Server, it shows " fault address 0x0004b4df". Tried the suggestion from this link but it still wont install.

any suggestions?

Thanks in advance.

Comments 5 CommentsJump to latest comment

Rafeeq's picture

Increase the timeout value 

and push the install

if the target machine is windows7/vista disable UAC and push

you can also use autoupgrade feature

rane_milg's picture

hi thanks for the immediate response.

@Rafeeq: that's a really good suggestion thanks, i'll try that tomorrow.

@pete: I did check on that link already but really didnt help, but thanks for suggesting that.

Thanks again! ü

rane_milg's picture

by the way rafeeq what if it is Windows XP?? do you have any suggestions for that?


rane_milg's picture


We have a solution already. The previous AV is blocking .exe files being sent to the PC via network. After disabling that function, everything is working, I can push install now.

**by the way im using SEP Prep tool to uninstall the old AV, I just want to let you know. ☺**